Hospital Communications Operator
City of Santa Clara
Posted: January 13, 2026 (2 days ago)
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Veterans Health Administration
Department of Veterans Affairs
Location
Cincinnati, Ohio
Salary
$110,865 - $144,126
per year
Type
Full Time
More Healthcare & Medical jobs →Closes
Base salary range: $88,520 - $115,079
Typical requirements: 1 year specialized experience at GS-12. Expert-level knowledge in field.
Note: Actual salary includes locality pay (15-40%+ depending on location).
This job involves leading the housekeeping and environmental services at a VA hospital in Cincinnati, Ohio, where you'll plan, direct, and oversee everything from cleaning and infection control to waste and pest management to keep the facility safe and hygienic.
It's a senior management role focused on ensuring high standards in a healthcare setting.
A good fit would be someone with strong leadership experience in hospital operations, a background in administration or related sciences, and a passion for maintaining clean, safe environments for veterans.
The employee serves as the Hospital Housekeeping Officer (Chief of Environmental Management Service) at Cincinnati VA Medical Center in Cincinnati, OH.
The purpose of this position is to manage the hospital housekeeping program, assuming full responsibility and accountability for the planning, directing, and monitoring of all aspects of the hospital housekeeping program.
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 01/20/2026.
Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.
For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service.
An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.
If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.
In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.
You may qualify based on your experience and/or education as described below: Individual Occupational Requirement (IOR) for Hospital Housekeeping Management Series (0673): An IOR is a basic requirement that must be met in order to qualify for entry into this job series, and cannot be waived.
Education must be accredited by an accrediting body recognized by the U.S. Department of Education at the time the degree was obtained.
Education: Undergraduate Education: Major study -- chemistry or biological sciences, sanitary science or administration, institutional sanitation or administration, hospital administration, hotel administration, public administration, business administration, or other fields related to the position.
Graduate Education: Major study -- public health or business administration with emphasis in hospital administration. NOTE: You will be required to provide a copy of your transcript.
OR Specialized Experience: Experience in two or more of the following areas, or other work related to the position to be filled: Experience that demonstrated a practical working knowledge of the basic principles of chemistry, biology, and bacteriology as applied to environmental sanitation, infection control, and to the choice and use of antimicrobial agents in the disinfection, sanitization, and/or sterilization of surfaces and equipment.
Experience in laundry and linen management. Experience in interior design management.
Experience that demonstrated a knowledge of waste management, including the requirements relating to hazardous, toxic, and infectious wastes and provisions for their final disposition.
Experience that demonstrated a knowledge of pest management, including alternative methods of control and the selection and application of chemicals.
In addition to meeting the above IOR requirement, you must also meet the specialized experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include, but are not limited to: Comprehensive knowledge of the range of administrative laws, policies, regulations applicable to the administration of the environmental management programs Knowledge of employee and union contract relations, and disciplinary actions Knowledge of missions, organizations, programs, and requirements of health care delivery systems Extensive specialized knowledge in the fields of environmental hospital sanitation and related programs Ability to evaluate the effectiveness, efficiency, and productivity of Environmental Management Service programs Skilled in planning, organizing, and directing team work, and Ability to communicate effectively in order to gather information, present recommendations, and coordinate services.
You will be rated on the following Competencies for this position: Administration and Management Decision Making Technical Competence Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).
Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.
You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.
Part-time experience will be credited on the basis of time actually spent in appropriate activities.
Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
Physical Requirements: The work is primary sedentary.
The employee normally performs the work in an office environment, however, there may be some walking; standing; bending; carrying of light items (up to 50 pounds) such as papers, books, etc.
No special physical demands are required to perform the work.
Work Environment: The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
The work area is adequately lighted, heated, and ventilated. The incumbent may be exposed to other environmental settings while performing inspections, attending meetings or inspecting work.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Major Duties:
Duties and responsibilities include, but are not limited to: Responsible for the planning, organization, staffing, controlling, evaluation, and directing the functions of a total Environmental Management Service operation.
Holds responsibility over the Environmental Sanitation Program, Waste Management Program, Textile Care Program, Employee Uniform Program, Patients Assistant Program, Pest Control Program, Contract Services, and Compensate Work Therapy Program.
Responsible for developing local procedures, SOPs, etc., to operate a coordinated facility-wide program that adopts policies issued by VA Central Office to meet local CVAMC needs.
Develops and implements organizational structures and operating plans and procedures to achieve program goals and determines needs for resources and their appropriate allocation and effectiveness of use.
Coordinates program efforts with other internal activities, top management and Central Office, as required.
Serves as a key member of the medical center Director's top advisory board and is a member of the following committees: Administrative Executive Board, Safety Council, Environmental & Hospital Infection Control Committee (EHICC), Women Veterans Committee, GEMS Committee, Space Committee, Facility Move Committee, RME Committee Interprets local and agency policies and communicates policies for EMS consistent with local human resource management practices.
Administers labor management agreements and meets and confers with Union officials to resolve problems arising from interpretation or application of contract agreements.
Delegates to subordinate supervisors and holds them accountable for the performance of their assigned duties.
Makes decisions on work problems presented by subordinate supervisors, team leaders, or by contractors.
Evaluates subordinate supervisors or leaders and serves as the reviewing official on evaluations of nonsupervisory employees rated by subordinate supervisors.
Makes decisions on non-routine, costly, or controversial training needs and training requests related to employees in the service. Performs other related duties as assigned.
Work Schedule: Monday - Friday; 8:00am - 4:30pm Virtual: This is not a virtual position.
Position Description/PD#: Hospital Housekeeping Officer/PD082840 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Physical Requirements: The work is primary sedentary.
The employee normally performs the work in an office environment, however, there may be some walking; standing; bending; carrying of light items (up to 50 pounds) such as papers, books, etc.
No special physical demands are required to perform the work.
Work Environment: The environment involves everyday risks or discomforts that require normal safety precautions typical of such places as offices, meeting and training rooms, libraries, residences, or commercial vehicles, e.g., use of safe work practices with office equipment, avoidance of trips and falls, and observance of fire regulations.
The work area is adequately lighted, heated, and ventilated. The incumbent may be exposed to other environmental settings while performing inspections, attending meetings or inspecting work.
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