Home Improvement Intake Specialist (Community Development Specialist)

Full Job Description

This position is part of the Office of Community Development-Home Improvement Program within the Department of Human Services.

Be advised that this position is funded in-part or wholly through an established grant agreement. Employment in this position is subject to the availability of grant funds.

The position may be modified, reduced, or eliminated based on the terms of the grant agreement(s) and the level of funding available to carry out the intent(s) of such grant(s).

Requirements

• Serve as the primary point of contact for program applicants, providing information, answering questions, and guiding them through the application process.
• Collect, review, and verify applicant documentation to determine eligibility for grant programs in accordance with HUD guidelines.
• Conduct detailed income verification for entire households, ensuring compliance with mandated requirements.
• Perform investigative tasks such as household composition verification, deed and title searches, and other documentation checks.
• Communicate effectively and patiently with applicants, including elderly or disabled individuals, offering support and assistance throughout the process.
• Maintain accurate records and ensure all documentation is complete and compliant with program standards.
• Collaborate with internal teams to resolve discrepancies and finalize applicant eligibility.
• Utilize basic accounting skills and familiarity with income verification to support accurate determinations.

Qualifications

Bachelor’s degree in Accounting, Business Administration, or a related field required. Candidates with a combination of education and experience will also be considered. Basic accounting and financial knowledge is essential. Experience in customer service—particularly working with older adults or individuals with disabilities—is preferred.

Additional Information