Help Desk Analyst 2
State of West Virginia
FreshPosted Mar 24
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Posted: March 24, 2026 (0 days ago)
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Help Desk Analyst 1 - Revenue - Tax - Kanawha Co.
State of West Virginia
Revenue - Tax
Location
West Virginia, 25305
Salary
$35,702 - $61,628
per year
Type
Full-Time
More IT & Technology jobs →Closes
April 3, 2026
Job Description
Summary
This job involves helping users troubleshoot issues with tax software and computer systems in the West Virginia Tax Division, logging problems, and coordinating fixes between users and tech teams.
It's an entry-level role focused on supporting daily technical needs in a government office.
A good fit would be someone organized, good at communicating with different people, and comfortable with basic computer support, especially if they have experience with software used in tax or business settings.
Key Requirements
- Graduation from high school or equivalent
- Three years of full-time paid experience working with personal computers
- Working knowledge of at least two supported software products
- Substitution: 12 semester hours in computer science plus one year of PC experience and knowledge of two software products
- Ability to analyze and resolve business process problems in tax software
- Strong communication skills for assisting novice to expert users
- Successful fingerprint-based criminal background check and tax compliance check
Full Job Description
***This job opportunity is not in the classified service and is not covered by the West Virginia Division of Personnel merit system. ***
***PLEASE CHECK OTHER INFORMATION SECTION FOR INSTRUCTIONS ON HOW TO APPLY***
************ POSITION IS EXEMPT FROM THE CLASSIFIED SERVICE ******************
The West Virginia Tax Division is seeking a highly motivated and organized candidate to support business technical processes as a Help Desk Analyst 1 in its Research Division.
Under general supervision, at the full-performance level, examples of duties to be performed include but are not limited to:
- Provide support in determining, analyzing and resolving business process problems regarding the agency's tax software, referring more complex issues to higher-level technical staff.
- Review and log correspondence related to potential system issues.
- Provide direct assistance and coordinate solutions between end users of tax-specific software and applications and technical staff via electronic methods or in person.
- Assist with user testing of new program applications as well as existing configuration upgrades and production changes.
- Communicate effectively with a variety of end users, from novice system users to experienced data processing professionals. The chosen candidate must have or gain familiarity with the applications and systems supported.
- Provides support to end users, management, and other divisions as required.
Performs related work as required. Employment requires a fingerprint-based criminal-background check to be provided at the West Virginia Tax Division’s expense.
Failing to initiate the process or cooperate with this process, providing false or incomplete information, or discovery of disqualifying information will result in denial of, or dismissal from, employment or denial of transfer irrespective of when discovered.
The chosen applicant will also be subject to a tax compliance check.
Job posting TRES260003
Kanawha County
Alternate posting to TRES260004 for Help Desk Analyst 2; one total position to be filled.
ATTENTION:
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Qualifications
Training: Graduation from a standard high school or the equivalent.Experience:Three years of full-time or equivalent part-time paid experience working with personal computers. Must have a working knowledge of at least two of the supported software products.
Substitution: Twelve semester hours in computer science and one year of full-time or equivalent part-time paid experience working with personal computers and working knowledge of at least two of the supported software products may substitute for the required experience.
***Your complete work history is needed to qualify you for positions. Please be as detailed as possible and list all of your past employment.***
Additional Information
PG: 12 $35,702 - $61,628
Market Rate: $54,918
Email applications to TaxCareers@wv.gov
Mail to:
Tax Commissioner
WV State Tax Division
P.O. Box 11771
Charleston, WV 25339
Please include posting number TRES260003 and job title Help Desk Analyst 1 on application.
Division of Personnel application can be found online, follow this LINK and access the application under the "Current and Former State Employees" section.
Note: Applications of covered state employees, mailed to DOP or completed via DOP's on-line method, are not forwarded to the Tax Division.
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