Healthcare Quality Receptionist - 61056289

Full Job Description

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Serves as the Healthcare Quality Receptionist.

Receives, screens, and redirects incoming telephone calls through the South Carolina State Health Campus main telephone line to the proper person or program area.

Provides information to callers based on accurate professional knowledge and/or research.

Handles calls that may be received for program areas/divisions not located on campus and deals courteously, professionally, and effectively with the public and agency employees.

Utilizes the Healthcare Quality Receptionist calendar in Outlook 365 to maintain knowledge of building meetings/interviews that include visitors to the building and communicates with other staff to ensure that staff are aware of guest arrivals in a timely manner.

Coordinates with building security regarding protocol for building security/visitors and communicates with staff to ensure visitors are properly escorted throughout the building in accordance with building/security protocols.

Calls Healthcare Quality employees or their respective program areas to inform of visitors and arranges for visitor badges to be provided for any DPH employee not in possession of a permanent badge.

Ensures consistent phone coverage during business hours to include backup coverage during times of extended periods away from the receptionist workstation.

Assists with training employees serving as a backup receptionist.

Serves as a back-up receptionist to the main campus receptionist as needed.

Assists with the processing of invoices for the Health Facilities Construction Section, Report of Construction Visits (RCVs), Notice of Construction Completions (NOCs), and Plan Approvals (PAs).Performs other duties assigned, to include, but not limited to participating in disaster preparedness and response, and is designated as an essential employee, subject to duty and/or call on a 24-hour basis during an emergency.

Requirements

State Minimum Requirements:A high school diploma and work experience that is directly related to the area of employment. A bachelor's degree may be substituted for the related work experience.

Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.

Agency Additional Requirements:Must be computer literate. Must be able to communicate effectively verbally and in writing. Must be proficient in Microsoft Office. Must be able to work with the general public and employees. Must be organized and have the ability to multi-task.

**Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.**

Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. Please note that the agency will require an official, certified copy of the transcript or diploma prior to hiring.

Additional Information

EEO: The Department of Public Health is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability, or genetic information.

REASONABLE ACCOMMODATION: Applicants needing accommodation for medical reasons or a sincerely held religious belief may submit a request for accommodation. A reasonable accommodation may be granted if it doesn't impose an undue hardship or pose a direct threat to the health and safety of others.

STATE DISASTER PLAN: In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.

DRIVING RECORD: If this position requires the applicant to possess a valid driver's license to operate a state vehicle or personal vehicle, any applicant being considered in the final stages of selection for the position will be required to provide a certified copy of a 10-year driving record.

The South Carolina Department of Public Health offers an exceptional benefits package for FTE positions that includes:

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information.
• S.C. Deferred Compensation Program available (S.C. Deferred Compensation)
• Retirement benefit choices *
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

*Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay.

HYBRID WORK: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.