HEALTH TECHNICIAN- TELEHEALTH CLINICAL

Full Job Description

The Health Technician (Telehealth Clinical) serves in a generalist role to support and manage telehealth operations and is typically stationed at a clinical care delivery site.

Primary responsibilities include: supporting clinical telehealth encounters, functioning as an imager and clinical data manager for telehealth store, managing real time clinical telehealth events, providing instructions for patients, and providing technical and administrative support of telehealth operations.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements: United States Citizenship Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.

English Language Proficiency A candidate will not be appointed under authority of 38 U.S.C.

chapters 73 or 74, to serve in a direct patient-care capacity in VHA who is not proficient in written and spoken English. Experience and Education Experience.

One year of experience in a health care field that demonstrates the applicant's ability to perform the work or provides an understanding of the work such as but not limited to a medical or clinical assistant (or technician) or health technician.

OR Education. Four academic years above high school leading to a bachelor's degree with courses related to the occupation. OR Experience/Education Combination.

Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

Examples are listed below: Six months of experience in the health care field and two years of education above high school that included at least six semester hours in health care related courses such as, biological science, surgical technician courses, nursing assistant or other courses related to the position; or an associate's degree in a health care related field; OR Six months of experience in the health care field and successful completion of a course for health care technicians, hospital corpsmen, or medical service specialists given by the U.S.

Armed Forces.

Certification None Grand Father Provision May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Health Technician (Telehealth Clinical) GS-5 (Entry Level) Experience or Education. None beyond the basic requirements. GS-6 (Full Performance Level) Experience.

One year of experience equivalent to the next lower grade level Demonstrated Knowledge, Skills, and Abilities (KSA) In addition to the experience above, the candidate must demonstrate all of the following KSAs: Comprehensive knowledge of computer systems and programs to perform a variety of tasks Ability to communicate, consult, and interact with other members of the healthcare team, external relations, customer service and patient education.

Ability to provide and receive guidance and technical direction. Ability to plan, organize, set priorities, work as a team member, and effectively complete assignments.

Ability to read, interpret, and apply complex written instructions. Knowledge of general clinical policies and procedures in a healthcare environment.

Skilled in the use of telehealth technologies for the facilitation of telehealth clinical encounters.

Preferred Experience: Knowledge and Experience with medial terminology and prior healthcare experience.

Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6.

The actual grade at which an applicant may be selected for this vacancy is in the range of GS-5 to GS-6.

Physical Requirements: The work requires some physical exertion such as prolonged periods of standing, bending, reaching, crouching, stooping, stretching, and lifting moderately heavy items such as manuals, record boxes, equipment or assisting patients.

The work requires above average agility and dexterity.

The incumbent may be required to travel between VA and/or Non-VA clinical care sites and possession of a valid driver's license may be required. Major Duties:

Total Rewards of a Allied Health Professional Prepares the clinical environment, which may include preparing medical & telecommunications equipment to be used for clinical examination & treatment.

Serves as a telepresenter within scope of practice during clinical video telehealth {CVT) & VA Video Connect {VVC) encounters including tasks such as establishing & maintaining video conferencing connections, making introductions between patient site & provider site, following instructions of a clinician to facilitate an effective clinical encounter.

Serves as an imager & clinical data manager for store & forward telehealth (SFT) clinical encounters including tasks such as capturing images, collecting data & transmitting them electronically for clinical review in accordance with VHA national guidelines.

Takes measures to ensure patient care is delivered safely by following appropriate procedures for inventory management, cleaning of clinical equipment & the care environment while following all patient safety guidelines, protocols, & procedures.

Ensures that patient privacy is protected by complying with all information security & patient privacy regulations.

Receives & schedules requests for simple & complex intra-facility, & inter- facility telehealth appointments using an electronic resource-based scheduling system.

Screens patients for Telehealth modality & referring patients that do not meet established criteria to appropriate care.

Monitors & maintains schedules of rooms, patients, technologies, clinical providers & presenters as needed to ensure efficient telehealth operations. Provides patient education via approved materials.

Communicate effectively with clinical & administrative staff at the assigned local site & those located at remote sites of care.

Configures, installs, troubleshoots, cleans, & performs minor routine maintenance of assigned telehealth technology.

Ensures assigned telehealth technologies are managed appropriately to include inventory, secure, ready for use.

Provides established education & training to Veterans, staff & providers on the use of telehealth technologies & serving as a point of contact to answer questions & address concerns related to these technologies.

Maintains knowledge of & skill in applying an extensive body of rules, procedures, & operations in telehealth-related technologies.

Maintains regular contact with other staff members & the Facility Telehealth Coordinator to work out process issues, equipment needs, problems, data collection.

Work Schedule: Monday- Friday 7:30 AM to 4 PM Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary & regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.

Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.

Retirement: Traditional federal pension (5 years vesting) & federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position.

Functional Statement #: 61237-O, 51032-O Permanent Change of Station (PCS): Not Authorized