Health System Specialist

Full Job Description

This position is located in the Office of Communications, End-User Engagement, for the Department of Veterans Affairs (VA) Electronic Health Record Modernization Integration Office (EHRM-IO), within the Office of the Deputy Secretary of VA (DEPSECVA), where the incumbent serves as a Health System Specialist.

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 04/14/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service.

An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials.

If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement.

In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13, in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: Direct experience and expertise in applying change management techniques to successfully manage end user engagement and adoption of a modernized electronic health record deployment.

Experience in clinical principles, informatics to health care delivery, and electronic health systems deployments with advising and providing recommendations to leadership in meeting the needs and requirements of all stakeholders.

There is no educational substitution for the GS-14 level.

You will be rated on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Reasoning Self-Management Stress Tolerance Teamwork Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities.

Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: The work requires moderate level of physical activity including, walking, climbing stairs and conducting on site evaluations. The position requires up to 25% overnight travel.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Major Duties:

NOTE: The salary range may change depending upon the actual physical location of the selectee for this position.

Major Duties: Ensures the execution of EHRM-IO's site end user engagement and dissemination national strategy, as well as provides recommendations for adjustment as appropriate, as part of the EHRM-IO goal of successful adoption of the EHR.

The end user engagement program is designed to build awareness and desire in VA staff at all levels in support of the EHR Modernization.

This involves ensuring end user engagement strategies foster end user awareness and desire to successfully contribute to all events/milestones on deployment timeline and contribute to ultimate user adoption of the EHR nationally within VA.

This encompasses all clinical and non-clinical staff at VAMCs, and all VISN-level functions (e.g., telehealth providers, Managerial Cost Accounting staff, etc.).

Given the massive and national scope of the EHR transformation, each deployment impacts at least 20,000 employees at all levels of the organization, with multiple deployments occurring simultaneously.

Ensures site-level end user engagement and dissemination strategy deployed across the organization in service of successful end-user adoption is aligned with overall EHRM-IO strategy.

Ensures awareness of, and effective access to, available change management tools, (e.g., surveys, toolkits, Frequently Asked Questions (FAQs), one-pagers, placemats, posters, etc.) for appropriate target audiences throughout VA, specifically for the VISNs and sites within their purview and monitors use and impact.

Oversees internal End User Engagement plans developed with and by vendor for the VISNs and sites under their purview by considering such items as specific topics or aspects to emphasize, the most effective internal products and channels to use in communicating with intended audiences, the kind of information various groups want or need, etc.

specifically targeted to VAMC clinical staff in support of successful end-user adoption.

Work Schedule: Monday through Friday, 8:00am - 4:30pm ET Compressed/Flexible: Available Telework: This position may be filled at the facility where the position is located (Location Negotiable After Selection) - telework authorized up to 50%.

VA supports the use of telework and filling virtually to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies.

Position Description/PD#: Health System Specialist/PD20129A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required