Health Services Information Technology Clinical Systems Analyst II

Full Job Description

Bargaining Unit: Local 21 - Non-Supervisory Management

Closing Date: January 22, 2026

Why Join Contra Costa Health?

Contra Costa Health is the largest county department in Contra Costa County with over 4,700 employees.

Our mission is to care for and improve the health of all people in Contra Costa with special attention to those who are most vulnerable to health problems.

We provide services through nine operational areas: Behavioral Health, Contra Costa Health Plan, Emergency Medical Services, Environmental Health, Hazardous Materials, Health, Housing & Homeless Services, Public Health, Contra Costa Regional Medical Center & Health Centers and Detention Health.

Contra Costa County Health is offering an excellent employment opportunity for three (3) full-time Health Services Information Technology Clinical Systems Analyst II positions assigned primarily to the Health Services Information Technology Unit located in Martinez, CA.

The Health Services Information Technology Clinical Systems Analyst II classification is distinguished from other positions within the Health Services Systems Analyst series in that this position requires a clinical degree and/or certification (i.e., RN, RDH, CPhT, MLT, ARRT, etc.) Incumbents are required to be fully trained in all procedures related to their assigned area of responsibility.

The Health Services Information Technology Clinical Systems Analyst II is responsible for the ongoing professional support of Epic and mission-critical clinical, business and operational applications.

This support includes planning, implementing, and organizing activities relating to enterprise-wide application selection, deployment and optimization and training; other responsibilities include reviewing, analyzing and evaluating system and/or service requests using structured techniques and methodology; managing all or portions of a project from the initial fact-gathering meeting, through post-implementation review; system troubleshooting and issue resolution; developing and maintaining training environments and materials; and providing role-based education.

We are looking for someone who:

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team.
• Shows initiative and follow-through.
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands.
• Acknowledges and respects cultural and linguistic differences of diverse populations.
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers.
• Excels at troubleshooting.

What you will typically be responsible for:

• System troubleshooting and resolution of issues escalated from the Help Desk.
• Systems analysis, workflow design and build.
• Coordinating and documenting systems, projects and/or processes including end user training.

A few reasons why you might love this job:

• Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County.
• This job encompasses a wide range of responsibilities. Your day-to-day activities will be challenging and stimulating, keeping you from having your career pigeonholed.
• Professional development funds are available for each employee.
• Offices are in the central part of the County.
• The team you would work with is full of people passionate about their jobs.

A few challenges you might face in this job:

• After-hours work might be required during system upgrades.
• Adapting to the frequency and timeliness of the regulatory changes.
• Staff must adapt to new and ever-changing technology.
• You may have to work under pressure and need to deliver products in tight timeframes.
• Troubleshooting multiple interconnected systems.

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Fact Finding: Obtaining facts and data pertaining to an issue or question
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Establishing Credibility: Doing what he/she commits to doing and respecting the confidentiality of information and concerns shared by others
• Customer Focus: Attending to the needs and expectations of customers
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives
• Thinking & Acting Systematically: Formulating objectives and priorities, and implementing plans consistent with the long-term interests of the organization in a global environment

To read the complete job description, please click here.

The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Qualifications

Education: Possession of a Bachelor's degree and completion of an accredited clinical specialty or allied health program.

Systems Experience: Three (3) years of full-time, or its equivalent, of system analysis experience in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases.

Incumbent will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.

AND

Clinical Experience: Two (2) years of full-time, or its equivalent, of professional experience, in a clinical specialty or allied health discipline in either a hospital, medical, dental, or behavioral health facility.

Substitution for Experience: A current Epic certification may be substituted for six (6) months of the required systems experience.

Certification: Some positions may require the employee to receive and maintain certification by the vendor on the applications supported. This certification is required within six (6) months of notification from the supervisor.

Desirable Qualifications:

• Epic clinical certification
• Healthcare systems analyst experience
• Experience with clinical workflows in a hospital setting

Additional Information

The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.

TENTATIVE EXAM DATES

Remote Oral Interview: January 30, 2026 – February 5, 2026

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer.

If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances.

Having a conviction history does not automatically preclude you from a job with Contra Costa County.

If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect.

Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.