Health Services Administrator - Level C

Full Job Description

****Re-Announcement****

Why Join Contra Costa Health?

The Contra Costa County Health Services Department is offering an excellent employment opportunity for qualified individuals interested in the Health Services Administrator – Level C position.

There is currently one (1) vacancy in the Office of the Director that will be assigned to the Safety and Compliance Team located in Martinez, CA, two (2) vacancies in the Contra Costa Health Plan (CCHP) and one (1) vacancy in Health, Housing and Homeless (H3) located in Concord, CA.

The Health Services Administrator – Level C is responsible for providing varied administrative and management services in any division or organizational component of the Health Services Department.

Incumbents may be required to occasionally travel to different locations throughout Contra Costa County.

The Office of the Director serves as the central hub for leadership, collaboration, safety initiatives and innovation across all divisions of Health Services.

That includes leading strategic initiatives that strengthen community health, advance health equity, and modernize systems to improve outcomes for all.

The Office of the Director also fosters partnerships with local organizations, community leaders, and stakeholders to address critical priorities in the community.Health, Housing & Homeless Services (H3) leads the County’s systemwide response to homelessness, including administration of the Continuum of Care (CoC) program and the County’s Homeless Information Management System (HMIS).

Additionally, this program has oversight of emergency shelter programs, supportive housing, California Advancing and Innovating Medi-Cal (CalAIM) services, Coordinated Outreach, Referral, and Engagement (CORE) program, and the County’s street-based outreach initiative.

The Contra Costa Health Plan (CCHP) provides managed care health insurance with its safety net community and county provider partners at an affordable price for diverse populations.

They offer patient-centered medical homes to assure coordinated, comprehensive, compassionate, and quality care.

Contra Costa Health Plan is the County’s federally qualified Health Maintenance Organization (HMO).

We are looking for someone who:

• A creative problem solver: You will be responsible for addressing urgent new challenges along with existing ones
• Communicative: You will be responsible for communicating relevant changes and updates on information relevant to internal and external partners
• Focused: You will be able to work effectively during challenging situations while maintaining composure
• Results Driven: You will be responsible for maximizing program effectiveness through strategic vision, planning and partnerships
• Supportive: You will be responsible for supporting staff by providing appropriate training, guidance, delegation, and coaching
• Proactive: You will be a risk-spotter who anticipates safety issues before they escalate, uses data to guide decisions, and builds a culture of continuous improvement across clinical and non-clinical teams.
• Collaborative: You will be a communicator who can coach staff at every level, translate regulations into practical action, and lead with calm authority during incidents or compliance reviews.

What you will typically be responsible for:

• Program planning, organizing, directing the overall administration and management of corresponding programs.
• Oversight of training, supervision of program managers and supervisors.
• Regulatory compliance oversight: Ensuring the organization meets all federal, state, and accreditation safety requirements (e.g., OSHA, Joint Commission), and preparing for audits or surveys.
• Incident reporting and investigation: Managing the system for reporting safety events, leading root-cause analyses, and driving corrective action plans.
• Environment of care management: Overseeing safety rounds, hazard identification, and mitigation across clinical and non-clinical areas.
• Policy development and training: Creating safety policies, educating staff, and promoting a culture of safety throughout the organization.
• Data analysis and performance improvement: Tracking safety metrics, identifying trends, and partnering with leaders to reduce risk and improve outcomes.
• Build and strengthen relationships with local government, non-profit homeless service providers, and other community stakeholders to ensure a strong, effective safety net of housing and services for people experiencing homelessness
• Ensure program and system compliance with all regulations and best practices, by performing and/or supervising the work of staff and consultants to track, analyze, and share policy information.
• Direct and coordinate Continuum of Care (CoC) wide monitoring for homeless service providers, with the support of TA consultants
• Support coordination and drafting and ensure complete and timely communication, responses (including surveys and interviews), and reporting for all funders and local, state, and federal partners, stakeholders, and regulators for CoC funding administered by H3
• Support annual US Department of Housing & Urban Development funded CoC NOFO process in collaboration with TA consultants
• Ensure the inclusion of people with lived experience in planning, policy setting, delivery, and evaluation of CoC operations and services

A few reasons you might love this job:

• You will be part of a dynamic team working to improve health outcomes and empower local communities.
• There are unique opportunities to collaborate with internal and external partners.
• You will have opportunities for career growth.
• Your leadership will be used to improve and build systems serving people experiencing homelessness.
• You will be part of a division that collaborates with a diverse set of stakeholders
• You will spend your day with a team that is dedicated, passionate and focused on Contra Costa County's mission and goals to serve our community.
• develop more stable housing outcomes for Contra Costa unhoused residents.

A few challenges you might face in this job:

• Demands and needs of the program can change rapidly
• Work can be time-sensitive and stressful at times
• Managing interpersonally strained situations
• Balancing compliance with real-world workflow: Regulations are strict, but clinical environments are fast-moving. Translating rules into practical behaviors that staff can realistically follow is a constant tension
• Driving a culture of safety across diverse teams: Getting nurses, physicians, facilities, security, and leadership aligned on safety priorities takes persistence, diplomacy, and strong communication
• Managing incident reporting fatigue: Staff may under-report events due to time pressure or fear of blame, making it hard to get accurate data and spot trends
• Keeping up with evolving regulations: Healthcare safety standards shift frequently, and staying ahead of audits or surveys requires continuous monitoring and rapid adaptation
• Resource constraints: Safety initiatives often compete with clinical priorities, limited budgets, and staffing shortages
• This role requires making thoughtful decisions about how to prioritize use of limited resources when demand exceeds supply
• You must know how to interpret and apply County State and Federal policies and regulations when making decisions

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Decision Making: Choosing optimal courses of action in a timely manner
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Legal & Regulatory Navigation: Understanding, interpreting, and ensuring compliance with laws and regulations
• Action & Results Focused (Taking Initiative): Initiating task and focusing on accomplishment
• Professional & Technical Expertise: Applying technical subject matter to the job
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
• Leadership: Guiding and encouraging others to accomplish a common goal
• Allocating Resources: Prioritizing the use of fiscal and material resources to maximize organizational effectiveness
• Project Management: Analytically and logically evaluating information, propositions, and claims

To read the complete job description, please visit the website: https://www.cccounty.us/hr.

The eligible list established from this recruitment may remain in effect for six (6) months.

Qualifications

Education: Possession of a baccalaureate degree from an accredited college or university with a major in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance or a closely related field.

Substitution for the required degree: Successful completion of at least 60 semester or 90 quarter units from an accredited college or university which included courses in English Composition, Social Science, Behavioral Science and mathematics transferable to the California State University System for credit, and two (2) years of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program.

Substitution for the required academic major: Either one (1) year of full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program, or possession of a Master's degree in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance or a closely related field may be substituted for the academic major.

Experience:
Level C: At least 36 months full-time (or the equivalent of full-time) experience performing administrative duties in a health service agency or program is required.

Substitution (Levels B and C): Possession of a Master's degree in Business Administration, Public Administration, Hospital Administration, Welfare Administration, Finance or a closely related field may be substituted for one (1) year of the required experience.

Desirable Qualifications:

• Experience in healthcare safety or compliance leadership: Prior work in hospital safety, risk management, environment of care, or emergency preparedness.
• Strong knowledge of regulatory standards: Familiarity with OSHA, Joint Commission, CMS, NFPA, and state health regulations.
• Certifications that signal expertise: CHSP, CHFM, CSP, CPHQ, or similar safety-related credentials.
• Skilled in incident investigation and root-cause analysis: Ability to lead RCA, FMEA, and corrective action planning.
• Data-driven mindset: Comfortable analyzing safety metrics, dashboards, and trends to guide decisions.
• Strong communication and training abilities: Can coach staff, lead safety education, and influence culture.
• Cross-functional leadership experience: Works effectively with clinical teams, facilities, security, infection prevention, and executive leadership.
• Possess a background in homeless services including experience working with diverse populations.
• Practical Knowledge in trauma informed leadership.
• Experience developing budgets and service plans for grant funded programs.
• Procurement process oversight experience.

Additional Information

1. Application Filing and Evaluation: All applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

Behavioral Consistency Questionnaire (BCQ): Candidates who possess the minimum qualifications will be invited to participate in an online video assessment.

The assessment will measure candidates' competencies as they relate to the job.

In the assessment, candidates must achieve an average passing score of 70% or higher on each of the competencies, as well as an overall passing score of 70% or higher.

These may include but are not limited to: Action & Results Focused (taking initiative), Critical Thinking, Decision Making, Leadership, Project Management and Writing. (Weighted 100%).

The BCQ Assessment is tentatively scheduled to take place via computer (remotely) during the week of February 25, 2026.

The BCQ Assessment will be administered remotely using a computer or mobile device such as a tablet or smartphone. You will need access to a reliable internet connection to take the assessment.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org. For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1-855-524-5627.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).

The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer.

If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances.

Having a conviction history does not automatically preclude you from a job with Contra Costa County.

If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect.

Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.