GUEST SERVICES MANAGER

Full Job Description

About the position: This position is Non-appropriated Fund (NAF) and is located at the Lodging Facility on RAF Lakenheath.

Scheduled hours will be 40 per week with a minimum guarantee of 40 hours per week. This position also comes with the opportunity to enroll in many NAF benefits.

This position is only open to applicants within the "Area of Consideration".

Must be in the UK on PCS orders (military or civilian) or you must have a current UK work Visa Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/15/2026 Citizens, permanent residents, and legal residents of the United States (US) who reside within the local commuting area (60-mile radius) of RAF Lakenheath, United Kingdom (UK), or will do so within the next 30 days.

Permanent and legal residents of the US must be citizens of a NATO country, unless authorized to reside in the UK as a dependent of an employee who serves in support of the US Visiting Forces.

Eligible applicants must possess a US-issued social security number and be able to provide documentation proving residency status in the UK. Applicants cannot be 'ordinarily resident'.

A person is considered to be 'ordinarily resident' if they have resided in the United Kingdom (UK) for more than 366 days without an affiliation to the US Visiting Forces.

Time spent in the UK as an employee, or dependent of an employee, of a US agency serving and supporting the US Visiting Forces (i.e., active duty military, federal civilian, AAFES, Red Cross, one of the contract universities, a military banking facility or federal credit union, or US government contractors) is not counted toward being 'ordinary resident'.

In accordance with the Status of Forces Agreement between the US and the UK, British citizens may not apply for US NAF positions; however, they may be eligible to apply for local national positions on base Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience and demonstrated a mastery of front desk operations from either military or civilian hotel operation and the ability to build teams and work with others.

Experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service.

Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Ability to read, speak, and write English.

Must meet state and legal age requirement for sale of alcoholic beverages.

Supervisory experience in another lodging function such as housekeeping, logistics, etc., may be substituted for front desk experience.

Condition(s) of Employment: Successful completion and favorable adjudication of applicable background investigation (Tier 1 Level) is required. Major Duties:

Responsible for the efficient and economical operation of the Lodging Guest Reception, which includes both reservations and front desk operations.

Accepts requests for reservations - group and individual, according to space availability.

Orders and issues non-availability numbers when adequate quarters are not available and assigns eligible TDY travelers to commercial contract quarters.

Registers and assigns rooms to guests, issues room keys, and may escort guests to rooms when called for. Calculates and posts charges to patrons' accounts and balances totals with control records.

Accepts payment, makes change, and presents departing guests checkout statements.

Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report.

Maintains daily quarters occupancy and current checkout list; acts on special requests from guests for service; operates a telephone system for guest use; ensures the availability of information on local area dining, lodging, and tourism is available for guests; provides emergency notification for guests; ensures that personal belongings deposited by the guest, or found, are safeguarded; ensures a night audit is performed daily.

Ensures cleanliness of lobby and reception area. Maintains the retail sales inventory comprised of sundry and beverage items available for patron purchase.

As time permits, performs non-supervisory duties as Guest Service Representative in the lodging guest reception unit. Implements corrective actions within authority to resolve work problems.

Recommends solutions to staffing problems, work operations, etc., as appropriate to other supervisors. Supports and explains management programs to subordinates.

Plans, establishes and schedules leave; sets performance standards; selects the most suitable applicants for vacancies, determines performance ratings and training needs; and prepares and recommends disciplinary actions.

Advises and counsels workers on how to improve their performance, and explains new work techniques.

Investigates grievances and complaints; resolves them informally, notifying supervisors of those of sufficient importance or seriousness. Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12932954