GENERAL MANAGER

Full Job Description

About the position: This position is Non-appropriated Fund (NAF) and will be assigned to the Burger Fi restaurant on Tyndall AFB, FL. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/27/2026 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: General Experience: Experience that shows progressively responsible administrative, professional, technical or other work which has provided a general knowledge of management principles and practices, OR progressively responsible experience in the functions managed by a manager of a full-service restaurant.

Specialized Experience: In addition to general experience, applicant must have specialized experience gained in the operation or management of a government, institutional or civilian restaurant.

Preferred Experience: Experience working in a management role with a name brand casual dining restaurant is preferred.

Professional certification and/or accreditation in hospitality professional management areas is highly desirable.

Condition(s) of Employment: Ability to work an irregular tour of duty, to include weekends, nights, and holidays.

Satisfactorily complete corporate training and remain in compliance as required by brand or franchise standards.

You will be evaluated on the basis of your level of competency in the following areas: Major Duties:

Responsible for the economic and efficient management of the franchise restaurant.

Ensures all food and beverages meet Air Force (AF) and franchise standards in taste, temperature, freshness, and appearance while adhering to AF and franchise programs and policies.

Effectively supervises managers, staff, and oversees recruitment and training of all personnel. Keep team members current on ongoing/upcoming promotions, business trends, and safety issues.

Ensures adherence to all health and safety standards. Estimates food and beverage costs and ensures costs are maintained within established parameters.

Purchases and maintains supplies, equipment, food and beverages at a level that meets current business trends and minimizes waste.

Establishes financial goals, prepares budgets, analyzes financial results, maintains solid financial condition, and keeps expenditures within budgetary limits.

Implements higher-level directives, franchise requirements and contract specifications.

Formulates procedures and programs to ensure high standards of food and beverage operations consistent with AF and franchise expectations. Strict adherence to policies in customer service.

Manages real property resources and provides expert advice on renovations, improvements, and any required construction in compliance with AF and franchise standards.

Investigates and resolves food and beverage quality and service complaints. Implements, monitors, reviews, and evaluates menu items, food production, and food service.

Develops and implements marketing strategies and special events to maintain market share and grow customer base.

Establishes and monitors a cleaning and preventative maintenance program for facilities, equipment and vehicles.

Establishes an internal performance management system to ensure proper assignments and reviews evaluation of employee performance.

Administers internal control system to preclude or minimize the potential for fraud, waste, and abuse. Arranges for equipment repairs and other services as required.

Complies with EEO concepts and security directives and maintains an appropriate work environment.

Communicates ideas, contributions, trends and occurrences to other subordinate supervisors, other franchise locations and HQ AFSVC.

If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12930527