Front Office Assistant Manager, NF-03

Full Job Description

Hale Koa Hotel Job Fair - Open to the Public Address: 2055 Kalia Rd., Honolulu, HI 96815 Location: DeRussy Hall Date: Tuesday, April 21, 2026 Time: 9:00 AM - 2:00PM **See qualifications for more information.

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge, and abilities (KSAs) as they pertain to this position.

A qualified candidate must possess the following: Progressively responsible experience, including at least one year of specialized supervisory or managerial experience at the next lower grade level or equivalent position.

Must be adaptable to new assignments, and to changes in instructions, work methods, work situations and staff.

In addition to the above qualifications, candidates who possess the following qualifications will be considered "Highly Preferred" or "Best Qualified": Three (3) years of working experience in hotel/hospitality customer service.

Experience with payroll Experience with OPERA point of sale system Major Duties:

Serves as the Front Office Assistant Manager formulates instructions and directives necessary to conduct service-oriented and cost-effective operations.

Conducts reviews of guest comments, surveys, and operations to identify problems and initiates appropriate corrective action. Evaluates the success of programs based on customer satisfaction.

Monitors labor, and other expenses; presents analysis to the Front Office Manager. Develops operating policies, programs and procedures for the department and submits them to the Manager for approval.

Monitor and evaluates guest satisfaction to ensure that first-class hotel standards are met. Participates in regular departmental inspections and reviews; resolves guests complaints.

Insures compliance with policies and procedures; provides for adequate internal controls, inventory management, and accountability for property and funds.

Maintains a high quality and quantity of work output by setting the initiative for cost effective and timely productivity. Maintains a professional work environment with other hotel departments.

Performs a full range of supervisor duties including developing, evaluating, and obtaining approval for staffing levels. Recommends recruitment or reassignment actions; recommends selections.

Conducts performance appraisals, and submits for approval by the Manager and Director. Insures active support of diversity and equal opportunity programs.

Initiates or recommends disciplinary actions; initiates recommendations for awards and pay adjustments. Insures skill level training is developed, conducted, and evaluated on an ongoing basis.

Recommends employee development and training programs, work schedules, etc. Conducts skill level training.