First Steps Program Manager (Project/Program Manager IV)

Full Job Description

Department of Public Health’s Parent-Child Program is seeking a Project/Program Manager IV (First Steps Program Manager).

This program manager will be responsible for leading and coordinating the programmatic and operational aspects of the following programs within the Parent Child Health (PCH) section of CHS, in addition to others as needed: First Steps – Maternity Support Services/Infant Case Management (MSS/ICM); and Children with Special Health Care Needs (CSHCN), Nurse-Family Partnership program administration.

The successful candidate for this position will demonstrate experience, knowledge, and skills in program and project management, quality improvement, and communications.

They will ensure the work within each of these programs is aligned with CHS's priorities, with particular focus on pregnant and parenting individuals, children, and families.

Background

About the Community Health Services (CHS) Division

Community Health Services ensures the provision of clinical health care services in King County through policy and planning work with partners, as well as the direct provision of clinical services.

CHS include Parent-Child Health services, preventive and Primary Care services, oral health services, homeless healthcare, and youth health services.

Note: This posting will create a list of qualified candidates that may be considered for selection of additional vacancies of the same position type over the next 6 months.

Commitment To Equity and Social Justice

Named after Dr.

Martin Luther King, Jr., one of the most influential civil rights leaders in our nation's history, King County is a vibrant international community with residents that represent countries from around the world.

It is a region with increasing diversity that cherishes the traditions of many cultures.

The county government has a deep commitment to equity and social justice and advancing practices, strategies, and policies that promote fairness, justice, and opportunity for all – in our workplaces and our communities.

With this commitment, King County has adopted a pro-equity agenda to advance regional change and ensure that residents from all communities are incorporated into our emergency planning and public outreach efforts.

We recognize that structural racism consists of principles and practices that cause and justify an inequitable distribution of rights, opportunities, and experiences across racial groups.

Since declaring Racism is a Public Health Crisis in June 2020, King County and Public Health committed to being intentionally anti-racist and accountable to Black, Indigenous and People of Color communities.

To learn more, please visit http://www.kingcounty.gov/elected/executive/equity-social-justice.aspx

Work Schedule

Typical schedule for this position is between the hours of 8:30 am to 6:00 pm (to be determined with candidate and supervisor). This is an exempt position and is not subject to the Fair Labor Standards Act and is not overtime eligible.

Remote and Onsite Work

The First Steps team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. The primary onsite location is Chinook Building, located at 401 5^th Ave, Seattle, WA 98104.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely.

The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment.

Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Requirements

• Manage, oversee, coordinate, and contribute to program administration and support activities for various Parent Child Health Programs and contracts, including, but not limited to First Steps (MSS/ICM), and Children with Special Health Care Needs (CSHCN).
• Collaborate with managers, supervisors, and direct service teams to identify priorities, implement program initiatives and changes, maintain program quality, and assess resource needs.
• Work with the program administration team to develop and share tools and trainings that support direct service teams.
• Ensure program compliance and quality assurance.
• Consult with managers and supervisors related to staffing and hiring.
• Coordinate and collaborate with program managers, supervisors, staff, and key stakeholders in other programs, particularly other PCH programs and those co-located with PCH programs.
• Build and maintain relationships with key community partners.
• Identify and implement staff development opportunities.
• Contribute to and co-lead work to establish and maintain robust evaluation of PCH programs.
• Gather, manipulate, and utilize data to track program demand and performance.
• Monitor revenues and expenditures – including federal, state, and other grants, patient generated Medicaid and FQHC revenue, and Medicaid matching funds earned through specific activities.
• Lead, mentor, and supervise a multidisciplinary team who provides practice and program support to various PCH teams.

Qualifications

Our ideal candidate will demonstrate the following (Minimum):

• Recent experience (in the last 2 years) of leading and supervising a multi-disciplinary team of people.
• Direct experience with Maternity Support Services (MSS)/First Steps Programs.
• Experience with program planning; data generation and monitoring.
• Experience working in programs that have a program compliance and quality assurance function.
• Experience monitoring program revenues and expenditures.

The most competitive applicants will have the following experiences and qualifications (Desired):

• General knowledge of Maternal/Parent Child Health programs, health services administration, including principles and practices of health care financing, health information technology, and program management.
• General knowledge of health services administration, including principles and practices of health care financing, health information technology, and program management.
• Two or more years of recent direct supervision experience in Parent Child Health programs or other similar programs.
• Deep knowledge of and commitment to racial equity and social justice principles and practices; understanding of the effects of place-, race- and policy and systems-based inequities on marginalized communities and populations.
• Experience with and commitment to serving marginalized populations.
• Knowledge of the social determinants of health and drivers of health inequity.
• Knowledge of and experience with community health as it relates to pregnancy, post-pregnancy, infancy, and early childhood.
• Demonstrated ability to lead, mentor, and direct the work of a multi-disciplinary team.
• Ability to build respectful and productive relationships with internal colleagues and external partners; establish and maintain effective working relationships with multiple, diverse stakeholders.
• Demonstrated ability to effectively facilitate groups and interact with people in collaborative ways.
• Experience in successfully organizing, planning, and managing large projects or modernization initiatives.
• Ability to work under deadlines, work on multiple tasks simultaneously, organize and prioritize work quickly in response to changing needs.
• Analytical and problem-solving skills, in particular the demonstrated ability to analyze and summarize data, as well as customer and stakeholder input for decision makers; experience using data to make program and system improvements and writing and sharing effective reporting tools.
• Ability to communicate with clarity, sensitivity, and tact, both orally and in writing.
• Knowledge of the health care safety net system, including community health centers, mental health providers and other health and human service providers, which provide services to low-income, uninsured, and underinsured populations.

Additional Information

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully.

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.

Who May Apply

This position is open to all qualified candidates.

The following items are required to be considered for this vacancy:

• NEOGOV Job Application (The responses on your job application should be thorough and complete and will be used in the screening process)
• Supplemental Questions (The responses to the supplemental questions should be thorough and complete and will be used in the screening process)
• Cover letter (Expressing interest in this position)

Please note: additional attachments will not be reviewed as part of the evaluation process if not outlined as a required application material as outlined above.

Your application may be rejected as incomplete if you do not include the relevant information in the application. Cover letters and/or resumes are not accepted in lieu of a completed application.

Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Necessary Special Requirements

Union Membership

This position is not represented by a labor union.

Contact

For questions about this recruitment, please contact Salyse Duckworth, HR Analyst at sduckworth@kingcounty.gov.