Fire Office Systems Support Analyst I/II

Full Job Description

What We Offer
The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee with this position will also be eligible for the following:

• A general salary increase (GSI) of 3.5% effective December 20, 2026, and another 3.5% effective December 19, 2027.
• Educational Incentive – An educational incentive of 2.5% for completion of an associate degree, 3.5% for completion of a bachelor’s degree, OR 5% for completion of a graduate’s degree.
• Flexible Workweek – A compressed work schedule (e.g., 9/80 workweek) may be available for some positions.

Retirement/Social Security - Defined retirement benefits vest after five (5) years of service. The County and you also each contribute to Social Security. For more information, visit: www.vcera.org.

If you are eligible, you may establish reciprocity with other public retirement systems, such as CalPERS.

• Vacation Accrual – New regular, full-time employees shall accrue approximately 14 days of vacation a year for the first 10,400 hours or 5 years of service; vacation accruals increase at 5, 11, 12, 13, 14, 15 and 20 years of service topping out at 26 days a year and 400 hours of vacation hours banked.
• Vacation Leave Redemption - After 14,560 hours of continuous County service an employee may elect to "cash in" or redeem up to 80 hours of vacation accrued in the same year after using 80 hours of vacation in the preceding 12 months.
• Sick Leave – Full time regular employees accrue 3.08 hours of sick leave per pay period with an advance at hire of 40.04 hours which will be balanced at the completion of 13 bi-weekly pay periods.
• Health Plans – Medical, dental, and vision plans for you and your dependents. A flexible credit allowance of up to $1,024.11 biweekly.
• Flexible Spending Accounts - Increase your spending power by reimbursing you with a pre-taxed dollars for IRS approved dependent care and health care expenses.
• Holidays – 13 paid days per year, including 1 floating holiday to use at your discretion.

Deferred Compensation - You may elect to contribute to one or both of the County's deferred compensation plans (established under Internal Revenue Code sections 401(k) and 457).

If you participate in the County-sponsored 401(k), the County will match a part of your contribution up to 3% of your salary, on a per pay period basis.

Following five (5) years of continuous County service, an additional 2% non-elective contribution will be made to the 401(k) plan.

• Additional Benefits – Tuition Reimbursement, Disability Plans, Employee Assistance Program, Life Insurance, Wellness Program

The Department
The Information Technology Services (ITS) department works with every Ventura County department/agency to provide the necessary technology infrastructure and consulting/contracting services to meet ongoing and emerging business needs, including project management, business process improvement, applications support, voice/data infrastructure, data security, threat and vulnerability/risk management, and extended staffing.


The Position
The OSSA I/II is a member of the embedded IT Services team at the Ventura County Fire District (VCFD) and reports to the ITS Technical Services manager on-site. The OSSA I/II role is responsible for a wide variety of technical tasks dealing with the VCFD's commitment to public safety ranging from (but not limited to) desktop support, virtual server support, public safety applications (client and server), apparatus equipment troubleshooting, wireless technology installation and troubleshooting, station equipment installation and troubleshooting, and support for VCFD staff at headquarters location in Thousand Oaks and other facilities located throughout Ventura County.

The Ideal Candidate
The ideal candidate will have experience working within a large and diverse environment of business stakeholders, managing changes in the delivery of technology related to enterprise systems, including applications and systems infrastructure, and project/task execution within a public safety environment. Experience should include solid knowledge of hardware and software troubleshooting, replacement and deployment, Office 365 (O365), ServiceNow or comparable enterprise service management systems), current Windows operating systems, desktop automation/deployment products, Active Directory administration, biometrics, personal computers, laptops, tablets, and phones (as they relate to a networked office environment), current Windows server operating systems, virtual servers and desktops, and exceptional customer relations skills that includes timely follow up and a demonstrated ability to communicate professionally in both verbal and written form.

Payroll Titles:

• Office Systems Analyst I: $43.58 - $57.96 hourly
• Office Systems Analyst II: $48.21 - $66.92 hourly

The Office Systems Support Analyst I/II position is represented by the Service Employees International Union (SEIU), Local 721 and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including temporary and Fixed Term), Intermittent, and Extra-Help vacancies within the Information Technology Services Department. There is currently one (1) Regular, Full-time vacancy.

TENTATIVE SCHEDULE
OPENING DATE: Thursday, April 2, 2026
CLOSING DATE: Continuous and may close at any time; therefore, apply as soon as possible if you are interested in it.

Requirements

Examples of Duties:
Duties may include but are not limited to the following:

• Installs and configures new physical and virtual servers to support application requirements;
• Provides server maintenance and support through upgrades, patches, troubleshooting, and retirement to meet business needs and minimize impact to business processes;
• Monitors assigned service requests/incidents to accept, troubleshoot, resolve, and escalate tickets consistent with departmental policies in order to meet service level commitments;
• Supports user accounts, security groups, and group policies within Active Directory, and supported applications;
• Interfaces with vendors and consultants on the analysis and evaluation of new products and services and makes recommendations that ensure the successful installation of systems;
• Assigns various tasks to subordinate positions and monitors progress;
• Evaluates and recommends upgrades or new technologies to maintain systems current with technology developments;
• Communicates verbally and in writing project status reports to management on progress for assigned tasks and projects using standard templates and/or work management systems;
• Troubleshoots systems outages and effectively uses vendor support to expedite troubleshooting and resolution;
• Meets with supervisors and co-workers or in cross-functional teams responsible for the design, development, and implementation of network systems and supporting infrastructure to collaborate on projects;
• Develops, documents, and follows standard processes using service management best practices, run books, design documents, policies, and maintenance schedule to provide consistent quality outcomes;
• Accepts assignments as the subject matter expert for multiple enterprise technologies to determine correct resolution for services requests/incidents and escalates to the appropriate vendor when problems exceed internal expertise;
• Ensures Service Level Commitments (SLCs) are being met for areas of responsibility;
• Performs capacity planning and follows industry best practices while developing network strategies in support of services supplied to IT Services’ customers;
• Performs audits, license purchases, renewals and ordering of hardware and software to maintain accurate inventory of licenses and identify license needs; and
• Performs other related duties as assigned.

In addition to the above, level II performs the following:

• Interfaces with vendors and consultants on the analysis and evaluation of new products and services to make recommendations which ensure the successful installation of systems network equipment.
• May serve as lead in meetings in cross-functional teams responsible for the design, development, and implementation of network systems and supporting infrastructure to collaborate on projects;
• Troubleshoot network system outages and effectively use vendor support to expedite troubleshooting and resolution;

Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING and EXPERIENCE
Office Systems Support Analyst I- Some experience in systems networking which has led to the acquisition of the required knowledge and abilities with specific experience with personal computers, servers and the analysis and design of local area networks.

The required knowledge and abilities also can be obtained by high school and/or college coursework in local area network installations and analysis of computer systems, at least three years of experience working with personal computers and servers and a minimum of one year of analysis and design of local area networks.

Office Systems Support Analyst II - Any combination of education/training/experience which has led to the acquisition of the above knowledge, skills, and abilities with specific experience with personal computers, servers and the analysis and design of local area networks.

The required knowledge and abilities also can be obtained by high school and/or college coursework in local area network installations and analysis of computer systems, at least four years of experience working with personal computers and servers and a minimum of two year of analysis and design of local area networks OR 1 year as an Office Systems Support Analyst I with the County of Ventura.

NECESSARY SPECIAL REQUIREMENTS:

At least 2 recent years of experience with Microsoft Active Directory administration;At least 2 recent years of experience configuring and supporting virtual servers such as VMWare;At least 2 recent years of experience administering and supporting MS Windows Servers;Ability to, with or without reasonable accommodation, lift up to fifty-two (52) pounds;Ability to possess and maintain a California driver license;Ability to travel within Ventura County to conduct studies or troubleshoot;Ability to work long hours to resolve production problems or meet project deadlines;Ability to work nights, weekends, and holidays on an on-call basis;Excellent written communication skills must be demonstrated in the completion of the employment application and supplemental questionnaire.DESIRED:Experience in the area of information technology (IT) which would include, but is not limited to, VMware ESXi, Windows server hardware and operating systems, Storage Area Network hardware (SAN’s), desktop computer hardware, laptops, mobile computing devices, Windows PC operating systems (Windows 10 and 11), Apple iOS and macOS platforms, mobile device management (MDM), printers, system backups and disaster recovery such as Veeam/Cohesity, and supporting ticket systems;Experience working with a 9-1-1 Public Safety Answering Point (PSAP) environment and systems;Possession of a bachelor’s degree in Computer Science or Information Systems or a related field;Experience supporting office systems;Experience with LAN/WAN Network administration.KNOWLEDGE SKILLS AND ABILITIES: Working (I) to Considerable (II) knowledge of:Modern office systems and equipment which may include:Enterprise Email systemsWireless email technologyEnterprise backup systemsEnterprise collaboration toolsEnterprise network monitoring systemsService Desk management toolsIdentify management systemsVM technologies, systems, and toolsDirectory servicesConsiderable (I) knowledge of:Current enterprise server operating systems;Considerable (II) knowledge of:Service Desk Management toolsConsiderable (I/II) knowledge of:Server HardwareThorough (I/II) knowledge of:Personal computer hardware and software products and their associated use in a networked office environment;Thorough (II) knowledge of:Current enterprise server operating systems;(I/II) Demonstrated skilled at:Troubleshooting;Communicating both orally and in writing;Customer Service;Organization and prioritize tasks and assignments;Working (I) ability to:Perform abstract reasoning; Train user department personnel and other office systems positions as needed;Working (I) to Comprehensive (II) ability to:Develop and maintain effective working relations with others while working in a team environment;Understand and work with personal business computers in the office environment;Develop and support the concept of data communications networking of personal office computers relative to minicomputers and servers;Perform analysis and design for integrated systems in the office environment;Coordinate all facets of local area networking;Train user department personnel and other office systems positions as needed;Follow written or verbal instructions;Learn new technologies and processes; Additional Information FINAL FILING DATE: Continuous and may close at any time; therefore, apply as soon as possible if you are interested in it.

Your application must be received by the County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m.

on the closing date.To apply on-line, please refer to our web site at www.venturacounty.gov/jobs.

If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: Sufficient information must be provided under the Education/Work experience portion of the application and supplemental questionnaire to thoroughly and accurately demonstrate your qualifications in order to determine eligibility.

A resume may be attached to supplement your responses in the above-referenced sections; however, it may not be submitted in lieu of the application.

INFORMATION FOR TRANSFER CANDIDATES: If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible.

If interested, please click here for additional information.

SUPPLEMENTAL QUESTIONNAIRE - qualifyingAll applicants are required to complete and submit the questionnaire for this examination at the time of filing.

The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position.

Failure to complete and submit the questionnaire may result in the application being removed from consideration.

APPLICATION EVALUATION - qualifyingAll applications will be reviewed to determine whether or not the stated requirements are met.

Those individuals meeting the stated requirements will be invited to continue to the next step in the examination process.

TRAINING & EXPERIENCE EVALUATION: A Training and Experience Evaluation (T&E) is a structured evaluation of the job application materials submitted by a candidate, including the written responses to the supplemental questionnaire.

The T&E is NOT a determination of whether the candidate meets the stated requirements; rather, the T&E is one method for determining who are the better qualified among those who have shown that they meet the stated requirements.

In a T&E, applications are either scored or rank ordered according to criteria that most closely meet the business needs of the department.

Candidates are typically scored/ranked in relation to one another; consequently, when the pool of candidates is exceptionally strong, many qualified candidates may receive a score or rank which is moderate or even low resulting in them not being advanced in the process.

NOTE: The selection process will likely consist of an Oral Exam, which may be preceded or replaced with the score from a Training and Experience Evaluation (T&E), contingent upon the size and quality of the candidate pool.

In a typical T&E, your training and experience are evaluated in relation to the background, experience and factors identified for successful job performance during a job analysis.

For this reason, it is recommended that your application materials clearly show your relevant background and specialized knowledge, skills, and abilities.

It is also highly recommended that the supplemental questions within the application are completed with care and diligence.

Responses such as "See Resume" or "Refer to Resume" are not acceptable and may disqualify an applicant from further evaluation.

ORAL EXAMINATION – 100%: A job-related oral examination will be conducted to evaluate and compare participating candidates' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job.

Candidates must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

NOTE: If there are three (3) or fewer qualified applicants, an examination will not be conducted.

Instead, a score of 70% will be assigned to each application, and each applicant will be placed on the eligible list.

Candidates successfully completing the examination process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough post offer, pre-employment background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

EQUAL EMPLOYMENT OPPORTUNITYThe County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

For further information regarding this recruitment, please contact Shannon Gibson by email at shannon.gibson@venturacounty.gov or by telephone at (805) 654-5014.