Field Operations Supervisor

Full Job Description

This position is located in the Small Business Administration, Field Operations Center East - FOCE in Atlanta, GA.

As Field Operations Supervisor, assists in the management of the Field Operations Department and field delivery of the disaster loan program to homeowners, renters, businesses of all sizes, and private non-profit organizations at disaster sites.

Federal status applicants must meet both Time-In-Grade AND experience requirements by the closing date of this announcement.

However, if you have separated from the Federal Government for at least 52 weeks, you are not subject to the Time-in-Grade requirement.

Experience: To receive credit, you must indicate the month and year as well as the average hours worked per week for each employer.

Average work hours must be stated on the resume to quantify each period of work experience or that experience will not be credited toward meeting the specialized experience requirement.

You must address the specific specialized experience required for each grade level of this position on your resume or application or you will be rated "Ineligible" for that grade level.

GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: Communicating orally, the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND Communicating in writing, the policies, guidelines, and/or procedures for an organization's disaster, emergency, or loan making program to a variety of stakeholders, such as high-level government officials, businesses, and individuals; AND Assessing a disaster, emergency, or loan-making organization/program to identify and utilize the appropriate mix of resources and skills required to accomplish the mission; AND Leading or overseeing teams or projects to achieve organizational goals; AND Preparing presentations, correspondence, reports and/or other documents utilizing mobile and desktop productivity applications such as web browsers, email, spreadsheets, and word processing.

Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position.

Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions.

It is available for your review on OPM's Qualifications web site: Miscellaneous Administration and Program Series 0301 Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g.

Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

TIME-IN-GRADE: If you are a current career or career-conditional federal employee applying for promotion under Merit Promotion you must have completed a minimum of 52 weeks in positions at the next level lower than the position being filled All qualification requirements must be met by 11:59 pm (Eastern Time) on 04/07/2026.

Major Duties:

Oversees the establishment and operations of DRCs, DLOCs, and BRCs and program delivery services in remote offices at or near disaster sites.

Through subordinates, plans, manages, monitors, and coordinates all aspects of disaster field operations including staffing, supply, travel, logistics, space, and inter-governmental cooperation to meet the particular needs of those affected by each specific disaster.

Brief Center management on lessons learned and problems to be resolved; makes recommendations for improvement in service quality and timeliness and improvement in field operations.

Develops policies, guidelines and procedures for disaster field operations. Responds to inquiries about disaster declaration criteria and processes.

Coordinates with Federal Emergency Management Agency (FEMA), other Federal agencies and state and local government agencies in the planning for and delivery of disaster field services.

Conducts post-operations analyses of recently completed disaster operations to determine successes and problem areas.