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Posted: March 6, 2026 (1 day ago)

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Family Services Worker II - Foster Care

City of Norfolk

Human Services

Fresh

Location

Salary

$56,900.48 - $95,328.16

per year

Closes

March 17, 2026

Job Description

Summary

This job involves supporting children in foster care by matching them with suitable families, helping biological parents reunite with their kids when possible, and managing the overall process of adoption or kinship care.

A good fit would be someone compassionate with experience in social work who enjoys working directly with families in challenging situations and can handle paperwork, court appearances, and crisis response.

It's ideal for those passionate about improving child welfare in a community-focused role.

Key Requirements

  • Experience in child welfare, foster care, adoption, or family services
  • Ability to manage caseloads, maintain records, and use computer-based information systems
  • Knowledge of preparing for and attending court hearings, including reports and testimonies
  • Skills in conducting home studies, crisis intervention, and emergency response for abuse/neglect
  • Proficiency in making referrals to community services and collaborating with agencies like schools and courts
  • Strong communication and advocacy skills for working with families, children, and professionals

Full Job Description

Human Services Horizontal Logo Two Color.jpg

Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of Human Services (NDHS) provides a wide range of essential services to its citizens. These services are crucial in supporting the wellbeing of the community and ensuring that all citizens have access to the resources they need. NDHS is committed to providing such comprehensive support to its citizens.

The NDHS Foster Care and Adoption Program serves youth ages birth-21 that are in foster care or have been adopted from foster care. This program also recruits, trains, certifies and supports foster parents that work with the youth in the program.

The NDHS is seeking to fill a Family Services Worker II position in their Foster Care division. The Family Services Worker II will help prepare children and families for the transition into foster/adoptive homes; provide support to children and families in finalizing adoptions; work directly with biological parents and/or relatives to prepare for transition and return to their custody. The FSWII specializes in specific program areas (i.e. adoption, reunification, independent living, kinship care) and assumes more complex duties.

Department Hiring Salary Range: $54,601-$62,791

Requirements

Essential functions include but are not limited to:


  • Recruit, assess, select and match foster/adoptive families for children in care; prepare children and families for the transition into foster/adoptive homes; provide support to children and families in finalizing adoptions; work directly with biological parents and/or relatives to prepare for transition and return to their custody.
  • Manages caseloads by maintaining files, telephone contacts, referrals to private vendors for services, preparing documents, filing, authorizing payments, and providing coverage as a lead worker.
  • Prepares for court by attending court hearings with written reports and verbal testimonies, filing petitions and affidavits, preparing witnesses, preparing court reports, and coordinating activities with attorneys and law enforcement.
  • Provides case management in conjunction with the supervisor and other relevant parties. Keep factual and timely formal records through the use of computer based and other information systems. Co-operate with any agreed quality assurance process operated by the Service.
  • Performs related duties by conducting home studies, preparing written reports of findings, providing on-call and emergency response for reports of abuse and neglect, attending and coordinating related meetings, and seeking to resolve crisis situations for families and individuals regarding personal safety, shelter, food and clothing.
  • Makes referrals for services by being knowledgeable of local services and resources, working with service providers in the community, serving on interagency service assessment teams, serving as a client advocate in accessing services and working with other agencies such as schools, courts and mental health providers.
  • Collaborates with other staff in locating foster homes, group homes, and residential treatment facilities based on child’s service needs.
  • Provides group counseling by providing training to citizens and professionals pertaining to social issues and services.
  • Participates in staff and training meetings as assigned.
  • Required to serve in Norfolk’s After Hours On-call rotation after six (6) months of employment.
  • All employees are called upon to serve shelter duty in times of emergency and/or natural disaster.

Qualifications

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Two (2) years' experience in social services.

Additional Information

  • Valid Driver's License may be required depending on assignment.
  • Signing Bonus: This position is eligible for a one-time $5,000 signing bonus for new hires.
Working Hours: Monday – Friday 8:30am – 5:00pm, some weekends

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Posted on NEOGOV: 3/6/2026 | Added to FreshGovJobs: 3/7/2026

Source: NEOGOV | ID: neogov-norfolk-5259982