Exceptional Family Member Program Manager NF4 RFT
U.S. Marine Corps
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Posted: February 11, 2026 (1 day ago)
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Family Services Worker - Housing and Homeless Services
City of Norfolk
Community Services Board
Location
Norfolk, Virginia, 23510
Salary
$54,190.94 - $90,788.72
per year
Type
Full Time
More Social Services jobs →Closes
February 22, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves reaching out to homeless people and families in Norfolk to assess their needs, connect them with housing, medical care, and other essential services, and help them create plans to get back on track.
It's a hands-on role that requires building trusting relationships and coordinating with various community resources to support stability and independence.
A good fit would be someone compassionate, organized, and experienced in social services who enjoys direct community work and making a tangible difference in people's lives.
Key Requirements
- Conduct street outreach and face-to-face assessments with homeless individuals and families to identify needs and eligibility for services
- Develop and update individualized Plans of Action in collaboration with clients and their support networks
- Link clients to resources such as housing, shelter, medical care, mental health services, substance use support, food, and vocational training
- Provide direct assistance including transportation, site visits, advocacy, and empowerment for independence
- Coordinate services with internal teams, external agencies, hospitals, counselors, and other providers to ensure continuity of care
- Monitor client progress, service delivery, and involve family or significant others to promote stability
Full Job Description
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Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Norfolk Community Services Board (NCSB) provides treatment, support, and education to the community with a focus on mental illness, substance use addiction, and intellectual/developmental disabilities. Norfolk CSB provides services to persons in acute crisis as well as integrated, person-centered, and recovery-oriented programming for persons needing assistance and support stabilizing in the community.
Today, the NCSB provides treatment and rehabilitation services to over 6,000 Norfolk citizens yearly. Norfolk CSB seeks team members interested in providing skilled services in a public service environment. We are also seeking persons to join our team that are dedicated to supporting a positive work and treatment environment. Please join us as we instill hope and recovery opportunities for the persons we serve.
The NCSB is seeking a Family Services Worker I to provide initial outreach to homeless individuals and families in response to referrals from the community. Assists consumers in accessing needed services to include housing, medical, social, educational, vocational, and other supports necessary to meeting basic needs. Completes documentation in accordance with agency guidelines.
Department Hiring Salary Range: $54,190- $62,185
Requirements
Essential functions include but are not limited to:Conducts street outreach to homeless individuals in the city of Norfolk. Attempts to develop relationships with people experiencing homelessness.
Completes a face-to-face assessment to determine functional limitations, eligibility for service, progress, and need areas.
Face-to-face contact occurs through street contact, site visits, and office visits, or in another community setting.
Assists the individual directly, which may include site visits for clients who are sheltered within the program, transportation, for the purpose of obtaining needed resources.
Assistance also includes advocating for the consumer to procure needed resources or services, while empowering the individual to be as independent as possible.
Provides practical guidance and education to guide the individual in problem solving strategies and to develop a supportive therapeutic relationship.
This may include encouraging compliance with treatment, discussing relapse prevention strategies, stress management, etc. Works to resolve critical situations.
Will link to emergency services as needed.
Qualifications
Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field and minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.No experience required.
Prefer direct experience working with unhoused individuals and assisting individuals in gaining housing.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Successful completion of State mandated training within the first 24 months of employment.
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