FAMILY ADVOCACY PROGRAM CLINICAL COUNSELOR NF4
U.S. Marine Corps
FreshPosted Apr 7
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Posted: April 7, 2026 (1 day ago)
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Family Services Associate
City of Norfolk
Human Services
Location
Norfolk, Virginia, 23510
Salary
$45,444.51 - $76,135.40
per year
Type
Full-Time
More Social Services jobs →Closes
April 20, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping families in need by guiding them to resources for food, health, and support services, offering in-home counseling to build self-sufficiency, and managing case files while coordinating with professionals like courts and social workers.
It's ideal for someone compassionate and organized who enjoys direct community work and has experience supporting vulnerable people.
The role supports the city's efforts to improve lives through practical assistance and collaboration.
Key Requirements
- Experience supporting families in achieving goals and accessing services like counseling and resource linkages
- Strong written and verbal communication skills for case documentation, advocacy, and reporting to professionals
- Ability to manage caseloads, including maintaining files, referrals, payments, and transportation for clients
- Knowledge of family services such as foster care, adoptions, and basic needs assessment
- Proficiency in clerical tasks, data entry, and using computer-based information systems
- Capability to perform math computations for budgeting and financial reports
- Willingness to assist in court-related duties, including attending hearings and preparing reports
Full Job Description
Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.
The Department of Human Services (DHS) connects eligible citizens to federal, state and local resources for food, healthcare, childcare, cash assistance, workforce development, and energy and utility assistance. Some of the services we provide are Adult Protective Services, Services for at-risk youth and their families, Adoption and Foster Care, Resources for homeless families and individuals in Norfolk, college internships, Senior and Veterans assistance, and more.
The DHS is seeking a Family Services Associate to educate clients in utilizing available resources to meet their personal, social, health, and economic needs. The Family Services Associate supports and assists client by providing in-home counseling, empowering parents to become self-sufficient, and assisting in the implementation of prescribed service plans. The incumbent will collaborate with professionals to enhance service delivery.
Department Hiring Salary Range: $45,444 - $52,148
Requirements
- Assist with providing support in the implementation of prescribed service plans by supporting and empowering families in accomplishing goals, establishing contacts, and providing information to families on how to access needed services and providing linkage to resources.
- Ensures communication by maintaining written case documentation dynamics.
- Provide transportation to clients, performing clerical duties as required and assisting Family Services Workers and Supervisors.
- Assesses families’ basic needs and requests, budget expenditures to meet needs which enhance family functioning; provide support to children and families in finalizing adoptions; work directly with foster and adoptive parents and/or relatives to prepare for transition and return to their custody.
- Manage caseloads by maintaining files, telephone contacts, referrals to private vendors for services, preparing documents, filing, authorizing payments, transporting clients to appointments, and supervising visitations.
- Performs general math computations and validation of figures compiling for various financial reports.
- Ensures communication by maintaining written case documentation and directly advocates by communicating client data to case managers and the courts, schools, mental health medical professionals and landlords.
- Assists case workers with court related duties by attending court hearings with written reports and verbal testimonies, filing petitions and affidavits and coordinating activities with attorneys and law enforcement.
- Obtains additional information/data through various means, including searching records, reviewing State reports, and automated systems searches.
- Prepare monthly statistical reports.
- Provides case management in conjunction with the supervisor and other relevant parties. Keep factual and timely formal records through the use of computer based and other information systems.
- Performs related duties by conducting home studies, preparing written reports of findings, attending and coordinating related meetings, and seeking to resolve crisis situations for families and individuals regarding personal safety, shelter, food and clothing.
- Make referrals for services by being knowledgeable of local services and resources, working with service providers in the community, serving as a client advocate in accessing services and working with other agencies such as schools, courts and mental health providers.
- Participate in staff and training meetings as assigned.
- Performs related duties as assigned.
Qualifications
Work requires knowledge of a specific vocational, administrative, or technical nature which may be obtained with a two-year associate's degree, diploma or equivalent from a college, technical, business, vocational, or correspondence school. Appropriate certification may be awarded upon satisfactory completion of advanced study or training.No experience required.
Additional Information
- Valid Driver's License may be required depending on assignment.
- Signing Bonus:This position is eligible for a one-time $5,000 signing bonus for new hires.
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