EXPERIENCE MANAGER, NF-1101-03

Full Job Description

Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team!

MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community.

We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively.

What are we looking for?

BACHELOR'S DEGREE from an accredited college or university in a related field appropriate to the work of position, OR An appropriate combination of education and experience that demonstrates possession of knowledge and skill equivalent to that gained in the above, OR THREE YEARS of practical experience working in a customer service focused environment that demonstrates that the applicant has acquired the knowledge, skills, and abilities equivalent to that gained in the above.

One year of experience working in a supervisory customer service role is preferred. Knowledge of fuel certification, testing, and safety.

Ability to train operating standards and procedures for service, service recovery and store brand as well as work within the position to execute these standards properly and coach others within the team to do so with a high degree of skill and confidence.

Ability to work in a high-performance atmosphere with commitment to service goals. Ability to multi- task with high quality follow-up and holding teams accountable to results. Major Duties:

What to Expect Serves as the Experience Manager and supervises all customer touchpoints throughout the store from the curb to the register.

Responsible for the effective operation of the service front line and customer service desk operation. Completes all sale and return transactions using the Point of Sale system.

Understands and articulates all MCX value stories, programs and promotions.

Strongly promotes the cultivation of MCX corporate culture, mission and core values at the store level and engages with all management and associates through conversations, modeling behaviors, supporting store team-centric initiatives and driving team member satisfaction.

Works with the Training Specialist or designated retail manager who oversees training to ensure all team members are trained on policies related to service, returns and exchanges, service recovery and corporate service programs and promotions.

Supervises employees to include: assigning and distributing work, coaching, counseling, tutoring, and mentoring employees; approving and disapproving leave; recommending and completing personnel actions; completing performance reviews and signing timecards; training employees.

Has key holder responsibility: opening and closing stores and receiving products.

May oversee fuel certification/testing for safety and environmental purposes in accordance with all applicable local, county, state and federal regulations.

Must be able to lift and carry objects up to 20lbs. independently and objects over 20lbs. with assistance. Performs other duties as assigned.