Enforcement Manager (Appraisal)

Full Job Description

Are you a seasoned professional with a background in real estate appraisals, regulation, or investigations? The Utah Department of Commerce is looking for a strategic leader to serve as our next Enforcement Manager.

We are seeking a candidate who brings a blend of real estate appraisal expertise and proven management or educational experience. If you are a strong writer with an investigative mindset and a passion for maintaining the integrity of Utah’s real estate industry, we invite you to apply.

**This position will be in the office for training, then may have the opportunity to telework occasionally (up to two days), if eligibility requirements are met.

PRINCIPAL DUTIES

In this position, you will be responsible for the appraisal investigations and managing Division investigators, who investigate potential violations of the Utah Statute and Rules.

Most cases are complaint-driven and assigned to an investigator's case load. Your duties will include, but not be limited to, the following:

Appraisal Investigation: Conduct thorough reviews and investigations of appraisal complaints to ensure compliance with Statute and Rules as well as USPAP.

Receives, researches, and responds to incoming questions or complaints; provides information on policy and procedures, and/or facilitates a resolution.

Quality Management: Oversee a team of investigators, including hiring, determining workload, and delegating assignments, training, monitoring, and evaluating performance, and initiating corrective or disciplinary actions.

Interdepartmental Coordination: Facilitate seamless communication and collaboration between DRE Enforcement, Licensing, and internal Commerce divisions to align regulatory objectives.

Regulatory Liaison: Act as a subject matter expert on policy, providing guidance on complex appraisal issues, emerging industry trends, and provide guidance through the investigation process.

Recommending, advocating, and implementing new or changes to existing policies and procedures, and laws or regulations.

Operational Compliance: Evaluates operational workflows and systems through regular reviews to ensure efficiency and adherence to established policy and standards.

Educational Development: Create and deliver training material, presentations, newsletter articles to educate staff, management, licensees, and/or the general public and industry members.

THE IDEAL CANDIDATE

Beyond technical requirements, our ideal candidate is a vocal advocate for the appraisal profession. You are someone who:

• Possesses exceptional writing skills, capable of articulating complex technical findings into clear, professional reports.

• Is a confident public speaker who can engage an audience, whether in a boardroom or a classroom setting.

• Demonstrates a genuine passion for supporting the industry’s evolution and mentoring the next generation of professionals.

• Thrives in a role that requires organization, close attention to detail, and objective decision-making.

• Comprehensive understanding of Real Estate markets and brokerage operations.

• Functional knowledge of Mortgage Lending processes and the secondary market.

MINIMUM QUALIFICATIONS

• Active UT Licensed appraiser within the last 5 years.

• 3 years of appraisal field experience.

• Proficiency with Microsoft Word and Excel or the Google equivalents (Docs and Sheets).

PREFERRED QUALIFICATIONS

• Certified Residential Appraisal License.

• 5 years of experience in the Appraisal Industry.

• Management Experience.

• Educational Training Experience within the Appraisal Industry.

• Experience as a Mortgage Broker or Loan Officer.

• Experience as a Real Estate Agent.

WHY YOU SHOULD JOIN OUR TEAM

You will have the opportunity to influence the quality and future of valuation standards while working in a supportive, professional environment that values your expertise as a Certified Appraiser.

If you join our team, you will be eligible for a rich benefits package, generous paid time off, and a great work-life balance. You can learn more about the offered benefits here.

Please visit our website for more information about our agency.

AGENCY

Department of Commerce is the licensing and registration agency for Utah's professional and business community.

We provide oversight of business registrations, trademarks, Uniform Commercial Code filings, professional licensing, consumer protection, public utilities, securities, real estate, and residential mortgage lending.

You can learn more about the agency by visiting the website.

BENEFITS

• Health Insurance - Public Employee Health Program (PEHP):

  • 3 medical plan options. Choose a Traditional or High Deductible Health Plan. There is an Opt-Out Cash Benefit option for those who have other medical insurance coverage.

  • 5 dental plan options, with an Opt-Out Cash Benefit option for those who have other dental insurance coverage.

  • 4 vision plan options under EyeMed or OptiCare

• Retirement - Utah Retirement Systems (URS):

  • Employees who have any service credit with an employer covered by the Utah Retirement Systems prior to 7/1/2011 are in the Tier I Public Employees System.

  • Employees hired on or after 7/1/2011 and who have never been in the URS retirement system have two options for retirement in the Tier II System.

    • Tier 2 Hybrid Retirement System. Employer contributes an amount equal to 10% of your salary between both plans (pension and 401(k))

    • Tier 2 Defined Contribution Plan. Employer contributes an amount equal to 10% of your salary to a 401(k) plan only.

  • Employer contributions to your 401(k) are vested after four years.

• Paid Time Off:

  • Annual leave and sick leave are accrued at 4 hours per pay period each (4 hours annual, 4 hours sick).

  • Annual leave amounts increase with years of service.

  • We have 12 paid holidays.

• Test out the compensation calculator!

Additional Information

• Top candidates will be asked to submit a sample appraisal report and participate in a writing exercise.

• Job Classification: Manager I, Commerce (83170).

• Valid driver's license required to drive a motor vehicle on a highway in this state per UCA53-3-202(1)(a).

• Please note that a position's eligibility for remote work is established by agency management and is subject to change at their discretion at any time and for any reason.

• Effective July 1, 2021, in-state work rules require all work to be performed while physically within the state’s borders.
  

• DHRM rules apply for promotions/transfers.

• As a condition of employment with the Department of Commerce, employees shall receive compensatory time off in lieu of payment in cash for all overtime worked under the Fair Labor Standards Act (FLSA).

• Risks found in the typical office setting, which is adequately lighted, heated, and ventilated, e.g., safe use of office equipment, avoiding trips and falls, observing fire regulations, etc.

• Work requires some physical exertion, such as long periods of standing, walking over rough terrain or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching, lifting moderately heavy items (up to 50 lbs.) or similar activities.