Employee Services Consultant I (For DPD EEO Only)

Full Job Description

The Employee Services Consultant class includes all positions whose duties are to perform and support the application and execution of established policies, procedures, and processes. The Employee Services Consultant must have a detailed understanding of the knowledge and theory of Human Resources and Relationship Management. Human Resources Assistants and Employee Services Consultants in a lower series report through this position.

EEO Employee Services Consultant I - This is the entry-level position in this series.

The purpose of this position is to plan, coordinate, and facilitate activities related to the enforcement of prevailing laws and City Executive Orders that establish policy against discrimination, harassment, and violence in the workplace.

Requirements

• Researches and performs detailed investigations of allegations of violations of City ordinances and policies regarding discrimination, harassment, and workplace violence.
• Prepares statements of departments’ positions on specific issues.
• Provides relevant information in grievance and arbitration hearings.
• Arranges the time, date, location, and attendance of relevant parties at conferences and hearings.
• Counsels and advises employees on policies, procedures, and workplace concerns.
• Liaisons among employees and service providers in the provision of employee assistance services.
• Supervises clerical and technical support staff.
• Ensures timely responses to allegations of policy violations.
• Confers with, advises, and provides recommendations to agency managers and supervisors to help ensure correction of policy violations and City-wide compliance with applicable workplace laws and policies.
• Receives and investigates citizen complaints relative to civil rights and Americans with disabilities, and coordinates compliance with various City departments and civil rights agencies.
• Performs community outreach and education functions relative to the elimination of discriminatory practices within the City of Detroit.
• Works on special projects individually or as a team leader or member.
• Interprets city policies, procedures, collective bargaining agreements, laws, and regulations that affect business areas.
• Investigate employee relations and workplace concerns related to workplace violence, discrimination, and harassment to ensure fair, consistent, and equitable treatment of employees.
• Provides interpretation, guidance, and training in the application of city rules and regulations as they apply to employee relations and human resource policies.
• Serves as a liaison between the Human Resources Department and assigned customers by communicating and facilitating Human Resources needs.
• Works independently to define and meet customer needs, facilitating innovation and exploration of non-traditional ideas.

Qualifications

Education
Bachelor's degree with a major in human resources, business, management, organizational development, or Human Resources. Advanced training or continuing education in human resources management or labor laws and practices is preferred

Experience
Three years of experience facilitating and/or providing technical support in the management of human resources and/or labor relations services in multiple functional areas, including, but not limited to, workplace violence, discrimination, and harassment, or in the adjudication of legal matters related to the provision of those services.

License / Certificates

May be required to periodically participate in continuing education opportunities in related professional development categories.

Designations from the Society of Human Resources Management, International Personnel Management Association – HR

Equivalency

Equivalent combinations of education and experience may be substituted to meet the education and experience requirements of this position.

Additional Information

KNOWLEDGE, SKILLS, AND ABILITIES:

Skill in:

• Investigation and research.
• Use of personal computers, common office software and office equipment.
• Communicating effectively orally with tact and diplomacy.
• Report writing and written communication.
• Coordinating and expediting processes and activities involving multiple organizational levels and contacts.
• Encouraging teamwork and employee cooperation
• Analysis.
• Business Writing.
• Collaboration.
• Confidentiality.
• Critical & Analytical Thinking.
• Customer Service and Client Focus.
• Decision making.
• Effective written and oral communication.
• Gathering, organizing. and analyzing information.
• Initiative and Self-Management.
• Interpersonal relationship building.
• Organization.
• Problem Solving/Decision Making.
• Professionalism and Credibility.
• Relationship Management.
• Teamwork.
• Time Management.

Ability to:

BACKGROUND AND OTHER CHECKS:

Applicants may be subject to background and criminal checks.

IDENTIFICATION:

Valid government-issued identification will be required at the time of hire.

Evaluation Plan

• Interview: 70%
• Evaluation of Training, Experience & Personal Qualifications: 30%
• Total of Interview and Evaluation T.E.P: 100%

Additional points may be awarded for:

• Veteran Points: 0 – 15 points
• Detroit Residency Credit: 15 point