EMERGENCY SERVICES DISPATCHER

Full Job Description

Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to provide emergency response services to the 49th Wing assigned aircraft and personnel as well as police, fire and medical services to the public by answering emergency 911 calls and coordinate dispatch response with appropriate personnel and equipment for other types of emergency or non-emergency response or standby actions.

CONDITIONS OF EMPLOYMENT (cont) Works in close harmony with supervisors, co-workers and others during day-to-day routines and during emergencies.

Is required to maintain good working relationships with on and off-base agencies, maintaining a consistently courteous attitude at all times. Keeps calm and cool during emergency situations.

This position has been designated by the Air Force as a Testing Designated Position (TDP) under the Air Force Civilian Drug Demand Reduction Program.

Employee must pass initial and periodic short notice drug testing.

Illegal drug use by employees in sensitive positions presents a clear threat to the mission of the Air Force, national security, and public safety.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-04, or equivalent in other pay systems.

Examples of specialized experience includes Knowledge of a body of standardized transportation regulations, procedures, operations and federal and state laws, policies and procedures related to the emergency dispatch function to perform a full range of dispatching duties and resolve emergency response problems.

Knowledge of proper use of communications radios and procedures sufficient to gather information from individuals in emergency situations and provide instruction to both dispatched employees and the customers on matters such as Cardiopulmonary Resuscitation (CPR).

Knowledge of emergency call receiving equipment and associated Telecommunications Device for the Deaf (TDD) equipment required to received and respond to incoming emergency calls.

Knowledge of geographic area served, including the ability to read a map, plot grid coordinates, determine scales, and recognize map symbols.

Knowledge of the characteristics and capacity of the transportation equipment being dispatched to resolve emergency response problems and coordinate actions.

Knowledge of vehicle safety rules, regulations, and guidance.

Knowledge of one or more automated transportation databases sufficient to input a range of standard information to maintain dispatch logs and records.

Knowledge of contingency operations to real world and exercise emergency situations pertaining to vehicle operations.

OR EDUCATION: 4 years above high school obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: You must submit a copy of your transcripts.

OR COMBINATION OF EXPERIENCE AND EDUCATION: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%.

NOTE: You must submit a copy of transcripts.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-04 level is required to meet the time-in-grade requirements for the GS-05 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1.

Knowledge of communications operations. 2. Knowledge of basic computer operations to include word processing, retrieval and input of data. A qualified typist is not required. 3.

Ability to read layered computerized grid maps which reflect such systems as electrical, water, gas, central heating distribution, sanitary sewer, storm drainage, and pollution control. 4.

Knowledge of location and availability of emergency apparatus, the kind of apparatus and equipment needed for the emergency at hand. 5.

Ability to effectively communicate both orally and in writing using a calm and stable demeanor while dealing with emergency situations. 6. Ability to work independently without immediate supervision.

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Responds to emergency 911-call by providing emergency dispatching services. Determines the nature of the emergency in accordance with established guidelines.

Performs Emergency Medical Dispatch (EMD) services to callers with medical emergencies. Maintains maps, checklists and charts, including automated programs.

Operates and maintains telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the dispatch center Prepares and maintains reports and records relating to emergency responses.