Emergency Medical Services Coordinator

Full Job Description

Expand your career in emergency services and join the County of Sonoma as an Emergency Medical Services Coordinator!

Starting salary up to $64.74/hour ($135,120/year) and a competitive total compensation package!*

About the Position

The Department of Health Services is seeking an Emergency Medical Services (EMS) Coordinator to manage assigned programs within the jurisdiction of the Coastal Valleys EMS Agency (CVEMSA), which is the Local EMS Agency (LEMSA), serving both Sonoma and Mendocino counties under the direction of the EMS Agency Administrator. In collaboration with internal and external stakeholders, EMS Coordinators work as program managers for their assigned programs and recommend, implement, and evaluate policies, procedures, and operating standards to be consistent with state and local law. In addition, EMS Coordinators may be expected to:

• Provide a point of contact for local, regional, and state partner agencies and system stakeholders with urgent needs related to the EMS system or Medical Health Operational Area Coordinator function when acting as the EMS Duty Officer
• Act as an agency liaison, provide technical assistance, and represent the CVEMSA at meetings for LEMSA areas of coordination and oversight
• Provide routine on-site engagement with ambulance providers, fire agencies, hospitals, dispatch centers, training facilities, and incident scenes throughout the jurisdiction, including conducting provider agency visits, participating in field observations, performing ambulance inspections, attending ride-alongs, and responding to system-level incidents
• Participate in quality improvement and regulatory oversight activities, which can include investigating complaints, conducting skills validations, auditing equipment, verifying corrective action plans, and assessing operational readiness
• Developing board items and contracts that are relevant to the programs

As the ideal candidate for this position, you will possess considerable knowledge of California EMS systems, standards, regulations, and practices, and possess many of the following:

• A current, valid licensure as a Registered Nurse, California Paramedic, or similar level of licensure related to providing emergency medical care is strongly desired
• Proven experience providing hands-on emergency medical care
• Experience training, managing, or evaluating emergency care providers
• The ability to design and conduct technical studies and reports, including data collection, analysis, interpretation, and evaluation of EMS systems
• The ability to develop plans for medical emergencies/disasters
• Experience working with different internal and external stakeholders and the ability to develop and maintain constructive working relationships
• Proven experience in understanding, interpreting, and applying local, state, and federal rules, regulations, and ordinances specifically about disaster preparedness and pre-hospital medical services
• The ability to give clear verbal and written instructions, create training modules, charts, graphs, and PowerPoint presentations
• A comfort in public speaking across diverse audiences from different backgrounds, with the ability to speak thoughtfully and diplomatically when in discussions
• A high level of integrity, with the ability to bring that to work in high-stress situations

About the CVEMSA

The CVEMSA is the LEMSA serving Sonoma and Mendocino counties. Our small, collaborative team is responsible for oversight, coordination, and quality improvement across these two large counties along the California coast. With the lean staff of EMS Coordinators and administrative personnel, each team member plays a significant role in maintaining daily EMS system operations, and EMS Coordinators often work across multiple program areas. We are a passionate, self-motivated team that believes partner collaboration and feedback drive successful program outcomes and policy revision. This collaborative approach allows our small team to remain responsive, innovative, and effective in supporting the EMS providers, hospitals, and communities we serve across the region.

What We Offer

Working at the County of Sonoma offers expansive opportunities for growth and development, the ability to be a part of a challenging and rewarding work environment, and the satisfaction of knowing you're working to better our communities.

You can also look forward to flexible work arrangements and excellent benefits* including:

• Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
• Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
• Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
• Staff Development/Wellness - Annual benefit allowances of up to $2,000 and ongoing education/training opportunities
• County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
• Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement health insurance/benefits
• Retirement - A pension fully integrated with Social Security
• Incentive Retirement Savings Plan (IRSP) and 457 Voluntary Deferred Compensation - 3% of salary County contribution to a 401(a), in addition to the County matching up to 1% of base salary in 401(a), based upon employee contribution
• Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
• Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
• Student Loan Debt Relief – County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education

*Salary is negotiable within the established range. Benefits described herein do not represent a contract and may be changed without notice. Additional information can be found in the Salary Resolution (SalRes) and our Employee Benefits Directory.

This recruitment is being conducted to fill an Emergency Medical Services Coordinator position in the Department of Health Services.

This employment list may also be used to fill future full-time, part-time, or extra-help (temporary) positions as they occur during the active status of the list.

Qualified County employees who wish to be considered for future positions should consider applying to this recruitment.

Application submissions require the Supplemental Questionnaire to be completed.

Requirements

Experience and Education: Any combination of education, training, and experience that will provide an opportunity to acquire the knowledge and abilities listed. Normally, a four year college degree in health care administration, public administration, social services, management, emergency medical or disaster preparedness or a closely related field plus one year of full time, paid experience in health care administration or public safety administration including research, analysis, and preparation of written reports and recommendations;

OR

academic coursework in the subjects named above at the college or university level plus two years of full time paid experience in EMS administration or public safety administration including research, analysis, and preparation of written reports and recommendations would provide such an opportunity.

License: Possession of a valid California driver's license at the appropriate level including necessary special endorsements, as required by the State of California to perform the essential job functions of the position.

Qualifications

Considerable knowledge of: research methodology, report writing and basic statistics and their application.

Working knowledge of: EMS systems, standards, regulations, and practices; the interface between public and private ambulance providers, law enforcement and the fire service;
group dynamics as it relates to public organizations; principles and practices of programs and systems management; written and oral communications, including language mechanics, syntax, and English composition.

Knowledge of: micro computer systems applications

Ability to: design and conduct technical studies and reports including data collection, analysis, interpretation, and evaluation pertaining to EMS systems; develop plans for medical disaster emergencies; develop and maintain constructive working relationships with various public and private groups and organizations involved with emergency medical services; speak and write effectively; understand, interpret and apply rules, regulations and ordinances and federal, state and local legislation pertaining to disaster preparedness and pre-hospital medical services.

Additional Information

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire be completed.

Responses to supplemental questions will be scored using position-specific criteria.

Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications.

Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position.

Personally identifiable information (PII) is removed from the standard application fields and applicable attachments.

This PII blind screening practice redacts a candidate’s personal information that could potentially influence or bias the scoring process.

Personal information includes the applicant’s name, former last name, address, phone number, email, driver's license number, school name, education start and end dates, age, date of birth, gender, and race.

This PII blind screening practice helps contribute to a fair and equitable examination process.

Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application and Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire.

Please be aware that resumes and cover letters are not typically evaluated in the Application and Supplemental Questionnaire Appraisal Examination.

Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

Additional Information

A background investigation is required prior to employment.

Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation.

Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position.

If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter.

You may also review the Job Classification Screening Schedule to determine the requirements for this position.

How to Apply

Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail.

All applications and appropriate supplemental information as outlined in the job announcement must be received by the time and date specified on the first page of this job announcement.

Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging.

We are committed to having a diverse workforce that is representative of the communities we serve.

The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: SZ

HR Technician: PPB