Temporary Eligibility Specialist II - Bilingual
County of Riverside
FreshPosted Mar 2
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Posted: March 2, 2026 (1 day ago)
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Eligibility Services Clerk
County of Riverside
Dept. of Public Social Services
Location
Riverside, California, 92502-1569
Salary
$17.97 - $25.67
per hour
Type
Closes
March 9, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves helping people apply for government aid programs by gathering their personal and financial details, checking forms for accuracy, and supporting eligibility workers in a county social services office.
It's a clerical role focused on organization and customer service in a busy public setting.
A good fit would be someone detail-oriented with experience in office work, especially in social services, who enjoys assisting others and handling paperwork efficiently.
Key Requirements
- Clerical experience in a public social services agency
- Knowledge of Cal-SAWS, EBT Edge, SARS, and Microsoft Office
- Strong organizational skills and productivity
- Ability to conduct interviews and obtain personal, family, and financial data using standardized forms
- Skill in reviewing and verifying documents for completeness and accuracy
- Experience handling customer interactions, including phone calls and in-person visits
- Familiarity with eligibility processes for income maintenance programs and IHSS (In-Home Supportive Services)
Full Job Description
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The Riverside County Department of Public Social Services (DPSS) is hiring several Eligibility Services Clerks for the Self-Sufficiency division for openings throughout Riverside County. Bilingual preferred not required.
The department desires individuals with clerical experience in a public social services agency, knowledge of Cal-Saws, EBT Edge, SARS and Microsoft Office. This position requires organization, productivity and the ability to work with customers and staff.
The Eligibility Services Clerk classification can be allocated to either the Department of Public Social Services (DPSS), and reports to an appropriate supervisory or manager level position. Incumbents assist Eligibility Technicians or Social Service Practitioners working for the DPSS in determining initial and/or continuing eligibility of applicants and clients for income maintenance programs. Incumbents have primary responsibility for obtaining and verifying factual information required for eligibility determination or development of basic social services plans, using a variety of standardized forms, and following established rules, regulations, policies and procedures.
The Eligibility Services Clerk is distinguished from the Eligibility Technician and Social Service Practitioner in that the former does not have primary responsibility for eligibility determination or authorization of social service plans.
Meet the Team!
The Riverside County Department of Public Social Services (DPSS) is comprised of employees who work collectively and in partnership with community-based organizations to serve the needs of the community.
The Riverside County Department of Public Social Services (DPSS) provides services and assistance to protect and empower vulnerable people in our community.
Requirements
• Conduct pre-screening and other interviews with applicants and clients using standardized forms to obtain personal, family and financial data required to determine eligibility for one or more public social service aids and/or basic information required to authorize social service plans.• Give applicants standard forms and request that routine verifications be returned with completed forms; review forms for completeness when returned by the applicant; may assist clients with completing application forms for financial assistance.
• Record verifications of birth, income, property, and other required information according to standard procedures.
• Bring discrepancies to the attention of the Eligibility Technician or Social Service Practitioner responsible for the case; file required forms and verification in an established filing order.
• Complete notices of action and other required forms following eligibility determination; accept late income reports from clients reviewing them for completion and accuracy.
• Prepare and verify IHSS payroll time sheets.
• Receive mail out questionnaires on IHSS remedy reassessments; verify and adjust authorization of IHSS, referring special cases to the Social Service Practitioner.
• Determine when to issue notice of intended action or right to fair hearing forms to clients.
• Clear routine case controls using computer printouts; respond to routine telephone calls or lobby visits from applicants and clients reporting changes in their circumstances or requesting information on the status of their applications or case.
• May prepare and maintain other documents associated with the eligibility/services processes; maintain records for use in the development of workload and productivity statistics.
Qualifications
OPTION IExperience: Six months of clerical experience in a public social services agency, preferably involving making mathematical computations.
OPTION II
Experience: One year of clerical experience which involved substantial work involving public contact, interviewing, math computations, or completing complex forms.
ALL OPTIONS
Knowledge of: Modern office procedures including filing and operating standard office equipment.
Ability to: Understand and follow written instructions and guidelines; perform basic arithmetic computations; perform general clerical work and quickly learn the specific operations of the department; maintain records; effectively interview applicants and clients to obtain personal, family and financial information, and to accurately record this information; work cooperatively with the public and with departmental staff.
Additional Information
Other Requirements
License/Certificate: Possession of a valid California Driver’s License may be required.
Application StatusHow to confirm your application was received or check on the status of your application, log-in to www.GovernmentJobs.com, click on your name in the upper right corner, and click on “Applications & Status.”For questions regarding this recruitmentPlease contact Bianca Galaviz at (951) 955-4638 or bgalaviz@rivco.org.
Please allow 1-2 business days for response to general inquiries.
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