Eligibility Specialist II (Non-MAGI) / 60016037
State of South Carolina
FreshPosted Jan 16
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Posted: January 16, 2026 (1 day ago)
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Eligibility Representative I
City of Detroit
Dept of Transportation
Location
Detroit, Michigan, 48226
Salary
$43,510 - $56,563
per year
Type
Full Time
More Other jobs →Closes
January 22, 2026
Job Description
Summary
This job involves reviewing applications and interviewing people to decide if they qualify for special bus or van services under the Americans with Disabilities Act, helping with paperwork, and keeping records up to date.
It's a good fit for someone who is organized, good at talking to people over the phone or in person, and has experience in customer service or disability-related work.
The role supports transportation for those who need accessible options in Detroit.
Key Requirements
- High School Diploma or GED equivalent
- At least one year of experience in determining ADA eligibility or a related field
- Ability to interview and screen clients in-person and by phone
- Proficiency in maintaining electronic and hard copy files
- Experience using paratransit software for reports and logs
- Strong customer service skills for answering inquiries and assisting with applications
- Preferred: Experience in a paratransit environment
Full Job Description
Under general supervision, the Eligibility Representative I is responsible for performing recurring eligibility determinations for Americans with Disability Act (ADA) transportation services.
Requirements
- Receive electronic and paper documentation applications for ADA transportation service and ensure that applicable systems are updated in an accurate and timely manner.
- Interview and/or screen clients in-person and by phone to explain eligibility requirement and assist clients with the application process.
- Maintain determination log sheets and prepare eligibility reports using paratransit software.
- Maintain electronic and hard copy files for each rider requesting ADA eligibility.
- Answer inquiries from riders and the public regarding the operations, procedures, and policies of paratransit services.
- Mail out applications and registration forms to prospective riders and/or agencies.
- Assist with maintaining enrollment spreadsheets for tracking and statistical purposes.
- Process and file reports and related documents.
- Assume the role of an Eligibility Representative II, as needed
Qualifications
- High School Diploma or G. E. D. (General Educational Development) equivalent.
- Minimum of one (1) year of experience in determining ADA eligibility or a related field.
Qualifications (preferred):
- Experience working in a paratransit environment.
Additional Information
Evaluation Plan
- Interview: 70%
- Evaluation of Training, Experience & Personal Qualifications: 30%
- Total of Interview and Evaluation T.E.P: 100%
Additional points may be awarded for:
- Veteran Points: 0 – 15 points
- Detroit Residency Credit: 15 points
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