Electronic Communication Technician I

Full Job Description

King County's Radio Communication Services (RCS) team is in search of Electronic Communications Technician I's to join our team.

The RCS provides regional radio subscriber support for the Puget Sound Emergency Radio Network (PSERN) Motorola Project 25 800 MHz trunked radio system end user agencies.

In this position, you will primarily work to program, install, and troubleshoot mobile and portable two way radios, mobile data devices, and fixed-site equipment.

You will also work with other team members to assist in the installation and maintenance of land mobile radio equipment and related auxiliary equipment.

Our ideal candidates will have strong technical skills, thrive in a collaborative environment, and have a passion for delivering excellent customer service. Come join our team to make a difference!

For more information on Radio Communication Services, please visit our website.

About King County Department of Information Technology (KCIT)

King County is committed to being the best-run government in the nation, and King County Information Technology (KCIT) is helping lead that transformation.

KCIT harnesses the power of technology to modernize operations, advance digital equity and social justice, and deliver innovative solutions that engage, empower, and serve our residents, businesses, and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision, strategy, innovation, and collaboration, KCIT is focused on delivering smart, secure, and customer-centered technology services that strengthen county operations and support thriving, resilient communities.

As the technology business partner to all 18 County departments, KCIT provides the foundational systems and services that power many of the region’s most essential functions.

We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King County’s mission.

Learn more about KCIT at: http://kingcounty.gov/depts/it.aspx.

Requirements

• Install and remove all types of 2-way mobile radio and electronic communications equipment, radio site equipment, and electronic security systems. Perform troubleshooting maintenance to the “box” level.
• Assist with and perform radio subscriber preventative maintenance.
• Serve as the initial point of contact with customers, provide troubleshooting of mobile and fixed radio equipment installations; identify failures to the either radio equipment itself or the auxiliary equipment. May provide mechanical or assembly level board swaps as appropriate.
• Assist in scheduling installation and removal of mobile and fixed radio equipment.
• Provide needed equipment documentation including the install/removal history and maintaining records regarding work orders, installation procedures, and practices.
• Other duties as assigned.

Qualifications

• Demonstrated knowledge of installation and basic 2-way mobile radio maintenance practices
• Knowledge of basic electronics, communications equipment and auxiliary equipment
• Capable of using basic electronic test equipment (DVM, wattmeter, service monitor) to determine failure location
• Excellent customer service skills, including maintaining focus on the customer
• Proficient in using computers and computer software to perform system diagnostics, interpret results, programming equipment, and maintain equipment and system databases
• Able to work independently and in a team environment
• Demonstrated skills in creating, cultivating, and collaborating with management, peers, cross functionally, and customers
• Ability to effectively communicate orally and in writing; including the ability to communicate complex technical information to a non-technical audience
• Skill in handling multiple competing priorities and adapting to changes in workload, including writing and editing technical documentation and staying current with assigned work
• Positive attitude towards peers and leadership, ability to learn from mistakes, and proactively seek feedback
• Ability to focus on the details and approach problems logically and rationally
• Demonstrated ownership of tasks to resolve challenging customer issues, escalating when necessary
• Effective problem solving skills including decision making, time management & immediate prioritization of tasks as assigned

Additional Job Requirements

• Possession of a valid Washington State Driver's License at the time of hire; you will be required to drive a county vehicle on a regular basis
• Successful completion and ability to maintain an acceptable Criminal Justice Information System (CJIS) background clearance level
• Ability to lift 25+ lbs. and work in tight spaces

Preferred Qualifications

• 2+ years of experience installing and maintaining land mobile radio equipment and related auxiliary systems
• Successful completion of an AA degree, vocational training program in electronics, and/or equivalent military electronics training involving communications equipment, analog and digital circuitry, and test equipment usage
• FCC GROL License (General Radio Operators License)
• Experience in the use of Office 365 products
• Prior experience in public sector and/or a desire to work in public service

Additional Information

Work Location: The work associated with this position will be performed onsite. The primary onsite location is the Radio Shop located at 855 S 192nd St, SeaTac, WA 98148.

This position may be assigned field work at various King County locations.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

Work Schedule: The normal work week for this position is Monday through Friday, 7:30am - 4:00p.m. Occasional work hours outside the normal schedule may be required.

Alternative work schedules may be considered. This position is non-exempt from the provisions of the Fair Labor Standards Act and is overtime eligible.

Classification: Electronic Communication Technician I (833101)

Union: This position is represented by IBEW L77

Forbes recently named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference? Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our "True North", we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce.

To reach this goal we are committed to workforce equity.

Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards.

We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class.

Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

For Assistance:

If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.

Are you ready to APPLY?

This position is open to all qualified applicants.

Required Application Materials:

• Please click the apply button to complete an online applicant profile and attach your resume including all relevant experience

For more information, please contact Shannon Hoeper @ shoeper@kingcounty.gov or 206-263-6957.