Eisenhower Tunnel Control Room Dispatcher/Operator (Technician III)

Full Job Description

• New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year.

• This location is eligible for an additional $2000/month housing stipend.

Why work at the Eisenhower Johnson Memorial Tunnel?There is a whole world hidden in the mountain and three stories above the highway.

You will assist during emergencies, observe traffic through the cameras in the control room, notify the traveling public of hazards and adverse weather conditions, enforce vehicle weight/height restrictions, and so much more.

With an average of 30-40,000 vehicles traveling through the tunnel every day, something new always happens and employees find the work to be interesting and challenging.

About CDOT

CDOT employees make a difference by providing freedom, connection, and experience to the traveling public, while also keeping them safe.

The State of Colorado offers competitive medical, dental and vision insurance, life and disability insurance, and flexible spending and health savings accounts.

Visit the State of Colorado benefits for details, current premium rates and a summary video about benefits.

The state also offers PERA retirement, great optional PERA plans such as 401K, a generous paid time off package of annual, sick, holiday and other leave, strong career growth, tuition reimbursement and professional development.

Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for details.

Some positions may qualify for Public Service Loan Forgiveness.

CDOT for All

CDOT’s strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive.

The eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months.

Requirements

About the Work Unit
The work unit exists to maintain the Colorado Department of Transportation highway system, facilities, and tunnel structures to as near original conditions as constructed utilizing available resources, personnel, equipment and material, ensuring a safe roadway for the traveling public.

About the Position
The Colorado Department of Transportation has one opening for a Control Room Dispatcher/Operator at the Eisenhower Johnson Memorial Tunnel located in Dillon, CO. This position is responsible for providing technical and administrative support to Tunnel maintenance operations in order to maintain safe travel. This position implements professional standards in communication in answering inquiries from tunnel employees and outside agencies regarding departmental procedures and road conditions. This position monitors cameras, fans, power systems, specialized systems (e.g. Fixed Fire Suppression System), evaluates the situation, and then dispatches CDOT employees and/or notifies outside agencies as each situation warrants. This position also completes data entry and tracks various information and documents in a variety of computer systems.

Your duties and responsibilities will include, but are not limited to, the following

• Utilize CDOT policies and procedures to support the safety and maintenance operations of CDOT personnel and the traveling public.
• Constantly monitor over 140 camera screens and continuous flow metering devices; monitor and operate the power control board, tunnel fans, and fixed fire suppression system.
• Monitor cameras for over-height vehicles, extra wide/long loads, and for vehicles carrying hazardous materials (HazMat). Process HazMat vehicles when US Highway 6 is closed.
• Maintain accurate records of all events that occur in or around the tunnel, as well as hourly record keeping of tunnel data. Collect, evaluate, collate, and create reports of tracked data.
• Operate various devices such as VMS boards, Icy Road Control and Chain Law in Effect signs, open/close runaway truck ramps, and activate the appropriate chain down stations.
• Communicate efficiently and effectively via radio and telephone to maintain effective operation of tunnel activities.
• Remain calm at all times and dispatch qualified CDOT personnel and/or local agencies for emergency situations.
• Maintain safety consciousness and situational awareness, especially in regards to the traffic in and around the tunnel.
• Receive and relay emergency information, inquiries and/or questions from CDOT employees, the traveling public, and constituents to proper authorities or entities and provides answers when appropriate.
• Develop and maintain effective working relationships with CDOT personnel and external stakeholders, such as law enforcement, Colorado State Patrol, fire and emergency medical services, municipalities, counties, and other state agencies.
• Other job duties as assigned.

Work Environment:

• This position has a four day work week, with varying shifts.
• Work schedules will rotate between days, evenings, and nights on a monthly basis. The shifts may be changed as needed, with advance notice given to employees. Specific information will be provided at time of hire.
• Fast-paced and busy work environment.
• Periodic travel required during work hours throughout Metro Denver/Front Range for training.
• Applicants must have reliable transportation to meet the travel requirements.

Qualifications

Minimum Qualifications

Experience Only:

• At least 3 years of experience where the primary responsibility of your job duties included all of the following:
  • Reading, interpreting, and applying procedures, rules, and regulations
  • High volume customer service (in-person, on the phone, and via email)
  • Daily use of computer software (e.g., Excel, Word, Google Drive)

OR

Education and Experience:

• A combination of relevant education and experience equal to at least 3 years.
  • Education from an accredited college or university with coursework in Communications, Emergency Management, Public Administration, or another field of study related to the duties of this position will be considered.
  • Experience where the primary responsibility of your job duties included all of the following will be considered:
    • Reading, interpreting, and applying procedures, rules, and regulations
    • High volume customer service (in-person, on the phone, and via email
    • Daily use of computer software (e.g., Excel, Word, Google Drive)

Please Note: The required experience must be substantiated within the work experience section of your application.

“See Resume” statements on the application or resumes in lieu of a complete application may not be accepted.

Additional information submitted after the closing date of this announcement will not be considered in the review of your application. In addition, part-time work will be prorated.

College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application.

Transcripts must show the name of the school, completed credit hours, and (if applicable) that a degree was conferred.

Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service.

The credential evaluation report must be an official report.

Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position.

Conditions of Employment

• Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.
• A current valid driver’s license is required for all Colorado Department of Transportation (CDOT) positions which require operating a state or personal motor vehicle to perform one or more essential functions of the position.
• On-call
• Shift work
• Essential Services Designation – Required to report without delay or interruption to provide essential or emergency services to ensure health, safety, and welfare.
• May be required to live within thirty (30) minutes' driving time in normal weather conditions to be able to respond in a timely manner after being notified to report to work. Knowledge of an emergency or hazardous condition may be considered to be notification to report to workstation.

Preferred Qualifications

The exceptional applicant will be an experienced control room dispatcher/operator and will possess the proven ability or accomplishment in the following:

• Demonstrated success with the duties listed in the Description of the Job section;

• Years of State service experience related to the duties of this position;

• Highest work/personal ethics and integrity;

• Experience with dispatching, emergency services, and customer service;
• Knowledge of Colorado Truck Parking Guide (April 2012), the Colorado Chain Law 2 CCR 601-14, Federal and State HazMat rules and regulations, EJMT Standard Operating Procedures, and familiarity with the Manual of Uniform and Traffic Control Devices (MUTCD);
• Familiarity with utilizing a digital trunk radio, a low frequency band radio, and a multi-line phone system;
• Familiarity with radio etiquette as well as highway maintenance safety and operations;
• Ability to maintain focus and accuracy during frequent interruptions and radio/telephone calls;
• Ability to work under tight deadlines and be adaptable to changing assignments;
• Ability to effectively work in a fast paced and stressful environment, and meet deadlines;
• Ability to proofread and maintain a high degree of accuracy and attention to detail;
• Ability to structure database searches and to quickly retrieve information;
• Ability to exercise judgment in prioritizing work and applying procedures;
• Ability to interpret and apply written guidelines and use precedents to resolve problems;
• Ability to take initiative to solve problems;
• Ability to maintain a high level of confidentiality;
• Ability to provide a high level of acceptance and customer service to diverse groups of internal and external customers;
• Excellent sense of responsibility due to the position’s assigned duties and responsibilities;
• Excellent interpersonal and relationship building skills;
• Excellent time and project management skills, including prioritization and multi-tasking ability;
• Excellent reasoning, research, analytical, and problem solving ability;
• Excellent written and oral communication skills;
• Passion for safety;
• Ability to work effectively in both independent and team situations;
• Fluency in Microsoft Office Suite (Word, Excel), Gmail, Google Drive, Work Manager, and the ability to quickly learn other software systems.

Additional Information

Applicant Checklist

Complete Applications must include the following documents:

1. A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement)

2. A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.)

3. If you are using education to qualify, a copy of your official or unofficial transcript showing that your degree has been conferred and the name of your school, or your NACES accreditation. Please submit this as an attachment to your online application.

4. If you are a veteran, a copy of your DD214. Please submit this as an attachment to your online application.

Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution.

Only complete applications submitted by the closing date for this announcement will be given consideration. Every effort must be made to submit all application materials by the announcement close date.

Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date.

Resumes will not be accepted in lieu of a completed application. Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Notifications:

All correspondence regarding your status in the selection/examination process will be via email.

Include your current working email address on your application and check your email frequently as you could receive time sensitive correspondence regarding this position.

We highly recommend that you set up your email to accept messages from "state.co.us" and "info@governmentjobs.com" addresses.

It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

Immediately after you submit your application you should receive an email that confirms that you successfully submitted an application for this position.

If you do not, try submitting again until you receive the confirmation email. Be sure to also check your junk folder for email communications from the State of Colorado's website.

The Hiring Process:

1. All applications that are received by the closing of this announcement will be reviewed against the minimum qualifications in this announcement. Candidates who meet the minimum qualifications proceed to the next step.

2. Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

• Part, or all, of the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

Be sure your application materials specifically address your qualifications, experience, work products, and accomplishments as they relate to the Major Duties, Minimum Qualifications, and Preferred Qualifications sections as listed above.

Failure to include adequate information or follow instructions by the deadline for application may result in your application not being accepted for this position and may affect your inclusion as a qualified candidate in any step of the selection process and placement on the eligible list.

3. A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.




Transfer, Non-Disciplinary Demotion or Reinstatement

If you believe that you are eligible to be considered as a transfer, non-disciplinary demotion, or reinstatement to this vacancy, you must submit a completed application following the directions in this job announcement and you will be included in the selection process along with other qualified applicants.

If you are the finalist for this position after the selection process, Human Resources will confirm your eligibility to be appointed as a transfer, non-disciplinary demotion, or reinstatement applicant.




Employment Screening

If an applicant reaches the finalist stage of the hiring process, the Colorado Department of Transportation may procure a consumer report and/or investigative consumer report on the applicant in connection with his/her application for employment purposes, as defined under the Fair Credit Reporting Act.

These reports may be obtained at any time after receipt of the applicant's authorization.

As part of the employment screening an applicant will be requested to disclose any deferred judgments and convictions as well as an explanation of the circumstances around any arrest or conviction.

In the event that a screening returns information that the applicant believes is not accurate, he or she will have an opportunity to dispute the information with “Accurate.”




Accurate, a consumer reporting agency, will obtain the report for CDOT. Further information regarding Accurate including its privacy policy, may be found online at www.accurate.com. Accurate is located at 200 Spectrum Center Drive Suite 1100, Irvine, CA 92618.




The report may contain information bearing on the applicant's character, general reputation, personal characteristics, and mode of living.

The information that may be included in the report includes social security number trace, criminal records check, public court records checks, educational records, and driving records checks.

CDOT will only request credit reports insofar as they relate to the position for which the applicant is applying.

The information contained in the report will be obtained from private and/or public record sources.

The applicant will have the right, upon written request made within a reasonable time after receipt of a notice, to request disclosure of the nature and scope of any investigative consumer report.




Appeal Rights

If you receive notice that you have been eliminated from consideration for this position, you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.

An appeal or review must be submitted on the official appeal form, signed by you or your representative.

This form must be delivered to the State Personnel Board by email (dpa_state.personnelboard@state.co.us), postmarked in US Mail or hand delivered (1525 Sherman Street, 4th Floor, Denver, CO 80203), or faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

For more information about the appeals process, the official appeal form, and how to deliver it to the State Personnel Board go tospb.colorado.gov; contact the State Personnel Board for assistance at 303.866.3300; or refer to 4 Colorado Code of Regulations (CCR) 801-1,State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, atspb.colorado.gov under Rules.




ADAAA Accommodations

CDOT is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability as defined by the ADA Amendments Act of 2008 (ADAAA) with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, or participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to Priya Kumar at Priya.kumar@state.co.us




Former State Employees

Former employees of the Colorado Department of Transportation System or any other State of Colorado Department or Agency, who were disciplinarily terminated or resigned in lieu of termination, must disclose this information on his/her application.




PK (SAP #50002523/PCR #65354)