DSHS Lakeland Residential Services Coordinator

Full Job Description

Lakeland Village - Residential Services Coordinator

If organizing people, solving scheduling puzzles, and helping others succeed sounds like your kind of day—this job might be for you. As a Residential Services Coordinator at Lakeland Village, you’ll help make sure the right staff are in the right place at the right time to care for residents with developmental disabilities.

You’ll build and adjust daily and long-term schedules for our direct care and nursing staff.

You’ll help with training and orientation for new hires, respond to last-minute needs, and track staff attendance and leave.

Your work will directly impact the safety, stability, and quality of care we provide.

Lakeland Village is a safe, supportive residential setting where adults with developmental disabilities live and receive care. In this role, you’ll be one of the behind-the-scenes heroes who help make that care possible.

Opportunities performed on-site at this work location at least three days a week may be eligible for an additional 5% premium pay in addition to the advertised salary.

Note: The schedule is 6:15am - 245pm with Tuesday/Wednesday off.

Some of what you'll do:

• Create and update staff schedules using scheduling software.
  Assist in training and onboarding new staff.
• Assist with investigations and research including ensuring the incident report is thoroughly completed, the resident is protected, medical professionals and guardians are notified, at the direction of the superintendent or designee.
• Review requests for leave and advise staff of the availability, ensuring minimum safety standards are met.
• Verify time and attendance records for staff.
• Train staff on policies, procedures, and other topics.
• Respond to emergent staffing needs.
  Respond appropriately to staff questions and concerns.
  

Additional knowledge, skills and abilities we are looking for:

• Scheduling skills – to manage complex 24/7 staffing and adjust in real time.
• Attention to detail – to accurately track time, training, and leave records.
• Experience supporting individuals with developmental disabilities – to better understand staff needs and the importance of their work.
• Basic computer skills – to use tools like Microsoft Word, Excel, Outlook, and Teams every day.
• Teamwork – to work well with others while staying focused on your own tasks.
• Communication – to clearly explain rules, answer questions, and support staff calmly and respectfully.
• Problem-solving – to plan ahead, respond to issues, and keep things running smoothly.

Who should apply?
Professionals with three years of experience working with clients with developmental disabilities AND high school graduation or GED.
OR
Three years of experience as an Attendant Counselor 3, equivalent or higher-level class.


Interested? Submit your application today!

The Department of Social and Health Services’ (DSHS) vision that people find human services to shape their own lives requires that we come together with a sense of belonging, common purpose, shared values, and meaningful work. It is crucial to our agency’s vision that you bring an equity, anti-racism, and social justice commitment to your work with DSHS. We strive to create greater access and affirming representation of the communities we serve, including Black, Indigenous, and People of Color, people with physical, behavioral health, and intellectual disabilities, elders, LGBTQIA+ individuals, immigrants and refugees, and families building financial security.

Questions? Please contact the assigned DSHS recruiter by email saleen.hernandez@dshs.wa.gov and quote job number 02515.

Additional Information

Prior to a new hire, a background check including criminal record history may be conducted.

Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job.

This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver's license.

Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle.

Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protect­ed veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information.

Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at (360) 725-5810.

Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or 1-800-833-6384. E-Verify® is a registered trademark of the U.S. Department of Homeland Security.