Director of Store Operations Support (PLCB Retail Operations Manager 2)

Full Job Description

Are you skilled in operational excellence and innovative problem-solving, aiming to boost customer satisfaction and drive business profitability? If so, the Pennsylvania Liquor Control Board (PLCB) offers an exciting opportunity for you to leverage your leadership abilities as the Bureau Director of Store Operations Support. In this role, you will play a crucial part in shaping the future of store operations while fostering a culture of continuous improvement and performance excellence. Join our team and empower your colleagues to deliver exceptional customer experiences.

Requirements

In this role, your responsibilities will include coordinating promotional events for Fine Wine and Good Spirits, as well as providing operational support for both store and central office retail operations. You will lead the formulation of retail strategies, oversee performance analytics, and ensure the effective implementation of retail policies and procedures. Your role also includes advising the Director of Retail Operations on all aspects of retail management.

Collaborating across various operations to discuss store sales, productivity performance, and the prioritization and review of policies and processes. You will evaluate data, manage budgets, support central office initiatives, oversee task management, and establish productivity standards. Additionally, you will facilitate communication that directly affects field employees and operations, provide regional and district support, and research programs and legislation to formulate executive policy recommendations aimed at positioning the PLCB as a leader in the retail industry.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.

Telework: You may have the opportunity to work from home (telework) part-time, up to 3 days a week.

In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania.

If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time.

Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Qualifications

QUALIFICATIONS

Minimum Experience and Training Requirements:

• One year as a State Liquor Store Administrator 2, or PLCB Retail Operations Manager 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• Seven years of liquor store management/administrative experience; or

An equivalent combination of experience and training which includes administrative or management experience involving the review, analysis, and implementation of procedures, policies, and directives in an organization of similar complexity.

College education may be substituted for experience on a year-for-year basis, to a maximum of two years.




Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
  
• You must be able to perform essential job functions.




Legal Requirements:

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

You must pass a background investigation.

An applicant with a felony conviction within the last ten years of their prospective date of employment is not permitted to work for the PLCB, per section 210(c) of the Pennsylvania Liquor Code.

Other criminal convictions will be reviewed on a case-by-case basis.




How to Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position.

Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.



Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.



Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).



If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.




The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce.

The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania.

The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law.

All diverse candidates are encouraged to apply.

Additional Information

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.