(911 Dispatch) Telecommunications 9-1-1 Specialist
Travis County
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Posted: January 29, 2026 (13 days ago)
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Director of Communications and Calendars
Travis County
County Commissioner Pct 3
Location
Austin, Texas, 78701
Salary
$60,000 - $83,000
per year
Type
Full Time
More Communications & Media jobs →Closes
February 19, 2026
Job Description
Summary
This job involves managing the daily operations of a county commissioner's office, handling the official's busy schedule, and leading communications with the public and team members.
It requires strong organizational skills to keep everything running smoothly in a fast-paced setting while building relationships with diverse groups.
Ideal candidates are detail-oriented team leaders who enjoy helping elected officials serve their community effectively.
Key Requirements
- Manage and coordinate the Commissioner's complex calendar, including scheduling meetings, events, and travel
- Lead constituent relations by handling inquiries via email, phone, and in-person, exercising judgment on sensitive issues
- Oversee day-to-day office operations, such as budget tracking, record management, and processing purchases or reimbursements
- Plan and supervise logistics for events, including hosting or attending on behalf of the Commissioner
- Build and maintain relationships with county staff, external organizations, and the public
- Provide leadership to ensure a high-performance, customer-service focused team environment
- Support communications by drafting newsletters, managing social media, and updating the website
Full Job Description
We are looking for a highly organized individual with excellent communication and people skills to support Travis County Precinct Three Commissioner Ann Howard and her office team.
This is a unique opportunity to partner with an elected official that is passionate about delivering real and lasting solutions for her constituents in Precinct Three and all across the County.
This position serves as the office manager for the Commissioner’s Office and plays a critical role in managing the Commissioner’s complex and demanding schedule, leading constituent communications and relations on behalf of the Commissioner, and helping the Commissioner and her team stay aligned, organized, and efficient.
This position is ideal for someone who thrives in a fast-paced environment, enjoys working with people from diverse backgrounds, and enjoys enabling high-performing teams through structure, communication, and flawless execution.
Background
Travis County is governed by five elected officials: four Commissioners, each representing a geographic region of the county, and a County Judge.
Together, the four County Commissioners and the County Judge oversee a budget of more than $2 billion that funds key services, including transportation, natural resources, justice administration, public health, and housing.
Travis County is the fifth largest county in Texas with a population of 1.3 million people.
Travis County Commissioner Ann Howard was first sworn in as the County Commissioner for Precinct 3 on January 1, 2021 and re-elected in 2024.
Precinct three is the largest precinct in Travis County; spanning from downtown Austin to Briarcliff, including the entirety of the University of Texas main and west campus areas; stretching to the western edge of Travis County on SH71; reaching the northwest of corner of Travis County via SH1431 and Jonestown; and including the neighborhoods of Westlake, Rollingwood, Circle C and Lakeway.
Commissioner Howard is committed to making Travis County the best place to grow up and grow old by making County government work smarter, leveraging partnerships, and focusing on customer service.
Requirements
- Coordinate and manage the Commissioner’s complex calendar, including receiving and screening requests; arranging, confirming, and scheduling appointments, meetings, and events; and ensuring the Commissioner knows where to be when.
- Lead constituent relations, communications, and responses; including serving as the main point of contact for the Commissioner’s office; responding to questions and concerns via e-mail, phone, and in-person; handling issues that require sensitivity and sound independent judgment; referring certain issues to appropriate Precinct Three staff members or County departments for resolution; and determining the priority to respond to incoming correspondence.
- Execute day-to-day office operations, including receiving guests, tracking the office’s budget-to-expenditures, organizing and managing office records, and processing purchase orders and travel reimbursements.
- Plan, organize, make and supervise logistical arrangements for events the Commissioner is hosting or attending, including travel arrangements.
- Build and maintain effective working relationships with County employees and officials, with representatives of outside private and public organizations, and with the general public.
- Provide day-to-day leadership and work with staff to ensure a high performance, customer service-oriented work environment.
- Support Precinct Three communications, including drafting newsletters, posting on the Commissioner’s social media platforms, and updating the Commissioner’s website.
- Serve as a representative and liaison for the Commissioner by attending community meetings and events.
- Work with the Commissioner’s team to define short- and long-term priorities for the office.
- Perform special projects or other job-related duties as needed.
Qualifications
Education and Experience:Bachelor's degree in Government, Public Administration, Business Administration or a directly related field AND three (3) years of responsible administrative experience in a service-oriented organization;
OR,
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job.
Licenses, Registrations, Certifications, or Special Requirements:
None required.
Preferred Qualifications:
Familiarity with or lives within Precinct Three of Travis County and prior work experience in similar environment.
Competencies and Skills:
- Advanced judgement and discretion
- Excellent written and verbal communication skills
- Deadline-driven with exceptional organizational skills
- Exceptional attention to detail
- Strong aptitude for problem-solving and decision-making, prioritizing workflow and continuous process improvement
- Strong interpersonal and relationship skills
- Proficient with Microsoft Office software, including Microsoft Word, Excel, and PowerPoint
Ability to:
- Work independently within broad guidelines
- Handle confidential and sensitive information with a high degree of professionalism and discretion
- Stay calm and courteous when talking on the phone with frustrated constituents
- Prioritize competing tasks and workstreams
- Accurately receive, research, analyze, prioritize, and effectively communicate information.
- Independently prepare correspondence, memorandums, and other materials.
- Perform responsible and complex administrative work involving the use of independent judgment.
- Advise Elected Official in substantive matters.
- Stay calm in fast-paced environments
Additional Information
Physical requirements include the ability to lift/carry up to 20-50 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment. Subject to sitting, client/customer contact, standing, walking, vision to monitor, repetitive motion, stooping/kneeling, squatting, bending, and reaching to perform the essential functions.Travis County employees play an important role in business continuity. As such, employees can be assigned to business continuity efforts outside of normal job functions.
This job description is intended to be generic in nature. It is not necessarily an exhaustive list of all duties and responsibilities. The essential duties, functions and responsibilities and overtime eligibility may vary based on the specific tasks assigned to the position.
Work Hours: Monday - Friday 8 am - 5 pm. Occasionally required to work after hours.
- We believe in the power of in-person collaboration and prefer in-office work, but are open to a flexible, hybrid schedule.
Department: Commissioner 3
Location: 700 Lavaca, Austin, TX 78701
For questions about this position, contact: Nirav.Shah@traviscountytx.govCheck your resume before applying to catch common mistakes