Director Infrastructure and User Services Group

Full Job Description

This position is located in the Infrastructure and User Services Group, Office of Information Technology, Centers for Medicare and Medicaid Services (CMS).

As the Director Infrastructure and User Services Group, you will serve as a senior executive providing strategic leadership and operational oversight for CMS's enterprise Information Technology (IT) infrastructure and user services.

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Candidates will not be hired based on their race, sex, color, religion, or national origin.

To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES.

Resumes over the 2-page limit, will not be reviewed beyond page 2 or may be disqualified.

Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s).

If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position.

There is NO requirement to prepare a narrative statement specifically addressing the Executive Core Qualifications (ECQs) or the Technical Qualifications (TQs).

TECHNICAL QUALIFICATIONS (TQs): Your resume should demonstrate accomplishments that would satisfy the technical qualifications.

TQ 1: Demonstrated executive-level experience leading large-scale, mission-critical IT infrastructure operations, including enterprise data centers, networks, hybrid/multi-cloud platforms, and end-user services.

Experience includes implementing Information Technology Infrastructure Library (ITIL)-based service management; establishing and monitoring service level agreements; overseeing unified service desk operations; directing capacity planning and performance optimization; and leading modernization initiatives involving cloud adoption, automation, infrastructure-as-code, and AI integration.

Examples of this experience include leading enterprise IT infrastructure operations with defined organizational scope and technical complexity, implementing strategic leadership actions, and achieving measurable improvements in operational efficiency, system performance, user experience, or overall mission delivery.

TQ 2: Demonstrated executive-level experience integrating cybersecurity, privacy, and regulatory compliance into enterprise IT infrastructure while maintaining high availability in highly regulated environments.

Experience includes implementing operational security controls across data centers, networks, and hybrid multi-cloud environments; ensuring compliance with federal frameworks (National Institute of Standards and Technology (NIST), Federal Information Security Modernization Act (FISMA), Federal Risk and Authorization Management Program (FedRAMP)) and privacy regulations (e.g., Health Insurance Portability and Accountability (HIPAA)); collaborating with Chief Information Security Officers (CISOs) on risk assessments, security controls, and incident response; directing disaster recovery and business continuity planning; managing identity and access management, encryption, and data protection; and advising senior executives on security risks, compliance requirements, and investment tradeoffs.

Examples of this experience includes security integration, incident management, and strategic security advice that protected organizational assets while enabling mission delivery.

EXECUTIVE CORE QUALIFICATIONS (ECQs): In addition to the Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs.

If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position.

There are five ECQs: ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people.

ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades.

ECQ 3: Merit and Competence - This core qualification involves the demonstrated knowledge, ability and technical competence to effectively and reliably produce work that is of exceptional quality.

ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture.

This includes, when necessary, the ability to lead people through change and to hold individuals accountable.

ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors.

Note: If you are a member of the SES or have been certified through successful participation in an OPM approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to respond to the ECQs.

Instead, you should attach proof (e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)) of your eligibility for noncompetitive appointment to the SES. Major Duties:

• Oversees the operation of multiple CMS Enterprise Data Centers that host mission-critical applications, databases, and systems supporting Medicare, Medicaid, and Marketplace programs.
• Drives modernization efforts by adopting cloud and hybrid environments, balancing innovation with strict adherence to federal security, privacy, and compliance requirements.
• Oversees unified service desk operations, delivering enterprise problem management and technical support. Leads continuity and resilience efforts, including disaster recovery planning, business continuity, and operational risk mitigation.
• Participates in HHS departmental and inter-agency classified briefings on information systems and national security at the Top Secret/Sensitive Compartmented Information (TS/SCI) level and is responsible for reviewing classified media at that level.
• Accountable for the reliability, resilience, security, and cost effectiveness of infrastructure services that enable CMS to fulfill its mission of administering healthcare programs serving millions of beneficiaries.