Director (Bank Appeals), NB-0570-VII

Full Job Description

As a Supervisory National Bank Examiner within the Office of Enterprise Governance and the Ombudsman, you will lead the National Bank Appeals, Tier II consumer appeals, and Bank Examination Questionnaire (BEQ) programs.

You'll serve as a senior technical advisor to the Deputy Comptroller, managing staff and resources to ensure OCC policy adherence.

This leadership role involves direct engagement with bankers and consumers while overseeing program assessment and strategic planning.

You must meet the following requirements within 30 calendar days after the closing date of this announcement: You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the NB-VI band level.

Examples of specialized experience for this position include: Experience examining or auditing a financial institution's adherence with laws, regulations and guidance related to bank supervision activities; AND Experience reviewing and adjudicating appeals from financial institutions.

AND You must also possess a National Bank Examiner (NBE) commission reflecting that you are authorized to sign Reports of Examinations (ROEs) for national banks and federal savings associations.

The experience may have been gained in the public sector, private sector, or through volunteer service.

One year of experience refers to full-time work; part-time work is considered on a prorated basis.

To receive any credit for your work experience, please indicate dates of employment by month/year, and indicate the number of hours worked per week, on your resume. Major Duties:

As a Supervisory National Bank Examiner, you will perform the following duties: Plan, organize, implement and direct activities associated with the appeals program and the administration of the Bank Examination Questionnaire (BEQ) process.

Investigate, troubleshoot, coordinate and respond to appeals, complaints and inquiries from bankers and consumers involving OCC decisions and actions.

Provide guidance to EG-OMBD analysts to assure consistency in procedures, analysis, and using and maintaining the appeals, Case Analysis and Management Program (CAMP), and BEQ databases.

Plan, organize, implement and direct activities associated with national bank appeals activities and management accountability for adherence to OCC goals and initiatives.

Review and finalize individual appeal decisions, resulting in final agency decisions.

Supervise staff by assigning work, evaluating performance, managing budgets, and overseeing professional development.