Digital Access Specialist - Administrator IV

Full Job Description

This position is open to current Colorado residents only.

CDHS Human Resources (HR) exists to provide centralized human resources direction, consultation, and services to the general public, applicants, appointing authorities, leaders, and employees who work for the Colorado Department of Human Services (CDHS).

This unit drives and provides consultative services for organizational success by strategically aligning workforce capabilities with business goals, fostering a positive and productive workplace culture, and managing the entire employee lifecycle – from recruitment to retirement – to maximize performance and retention.

It mitigates risks through compliance, manages labor cost calculations and compression considerations, and empowers talent development.

Consultation services include benefit administration; compensation; employee and labor relations; exam development; HR policy development; job analysis; job evaluation and classification; organizational development; New Employee Orientation; performance management; interpretation of CDHS HR policy, state personnel rules, state and federal employment laws; risk mitigation and compliance; progressive discipline; records management; recruitment; responding to grievances, appeals, charges of discrimination; organizational design; employee retention; selection and selection appeals; employee settlements; strategic planning and overall HR guidance to CDHS senior leadership, executive leadership, appointing authorities, managers, supervisors and employees.

This unit also serves as the primary liaison for CDHS with the Department of Personnel and Administration and Colorado WINS.

Requirements

Weekly Hybrid Working Arrangements

Minimum 2 days In Office and Maximum 3 days Remote Work

8 am-5 pm

Days in office TBD

This position acts as the staff authority and technical expert to ensure the Department’s compliance with digital accessibility requirements.

As a tax-funded entity, CDHS must comply with accessibility requirements and technical standards for digital material.

The position exists to lead digital accessibility efforts and guide CDHS programs in implementing this work with oversight from the ADA and Access Supervisor.

This position operationalizes digital efforts to ensure they align with CDHS accessibility goals, OIT accessibility rules, HB 21-1110, and the ADA Title II Web and Mobile Rule.

This position reports to the Human Resources ADA and Access Supervisor and works in collaboration with the Language and Communication Access Specialist, ADA Coordinator, and other HR leadership and team members.

The position also collaborates with co-workers from other CDHS programs and agencies, including Business Innovation Technology & Security (BITS) and Communications, as well as external partners, such as OIT.

Duties

• Digital Accessibility Strategy
• Compliance Oversight
• Digital Product Remediation
• Training and Coaching
• Contract and Budget Management
• Other Duties As Assigned

Qualifications

Special Qualifications

• Possess or be willing to obtain applicable certifications, as identified by the ADA and Access Supervisor, based on available funding

Experience Only:

• Seven (7) years of relevant experience in an occupation related to the work assigned to the position, two (2) of those years must be professional experience, including but not limited to:

  • Interpreting and applying digital accessibility compliance

  • Accessibility testing methodology, tools, and remediation (automatic and manual)

  • Accessible document creation

  • Accessible HTML and ARIA

  • Remediation planning and accessibility governance or policy

  • Evaluation of websites, software, and applications

OR

Education and Experience:

• A combination of related education in educational technology, digital communications, user experience design, UX/human-centered design, web development, information systems, information technology, computer science, public administration, disability studies or closely related field and/or relevant experience in an occupation related to the work assigned, equal to seven (7) years, two (2) of those years must be professional experience, including but not limited to:

  • Interpreting and applying digital accessibility compliance

  • Accessibility testing methodology, tools, and remediation (automatic and manual)

  • Accessible document creation

  • Accessible HTML and ARIA

  • Remediation planning and accessibility governance or policy

  • Evaluation of websites, software, and applications

Preferred Qualifications:

• Proficient in digital accessibility standards outlined in Colorado HB 21-1110, OIT standards, and ADA Title II Web and Mobile Application Accessibility Rule
• Experience assessing the procurement of information communication technology (ICT) and services, including vendor compliance with WCAG standards
• Demonstrated ability to support teams in creating web content, documents, and multimedia that meet WCAG standards and developing accessibility training for staff
• Exceptional communication skills demonstrated by the ability to convey detailed and complex information successfully to others both verbally and in writing
• Highly effective at operationalizing complex projects through strategic management, buy-in, and process improvement
• Excellent organizational skills, including the ability to set and track goals and timetables to achieve maximum productivity
• Possess or be willing to obtain applicable certifications, as identified by the ADA and Access Supervisor, based on available funding

• COWINS Partnership Agreement: Relevant years of State service contribute to a candidate's position-related knowledge, skill, ability, behavior, or other posted competency
  
  

Conditions of Employment:

• Standard Background ALL CDHS employees (non-direct contact): CBI name check, ICON Colorado court database, Medicare fraud database, Reference checks, Professional License verification (licensure requirements), and drug screen (commercial Driver’s license).
• Travel: May need to travel for occasional meetings and training.

• This position requires State of Colorado residency at the time of application, and residency within the state throughout the duration of employment in this position.

• Former State employees who were disciplinarily terminated or resigned in lieu of termination must:

1. Disclose that information on the application.

2. Explain why the prior termination or resignation should not disqualify you from the current position.

3. Provide your employee number from your prior State employment. Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination, and failure to provide this information will disqualify the applicant from future State employment with CDHS.

CDHS Selection Process Explanation

Employment history is calculated on a full-time basis (40/hrs per week). Part-time employment is calculated on a prorated basis to determine qualifications.

Be sure your application specifically addresses your qualifications, experience, work products, and accomplishments as they relate to the position and minimum requirements.

• Preferred Qualifications & Competencies:

  • Relevant years of state service experience.

Minimum Qualification Screening Process

A Human Resources Analyst will review the work experience/job duties sections of the online job application to determine whether your experience meets the minimum qualifications for the position.

You must complete the official State of Colorado online application. Cover letters and resumes WILL NOT be reviewed during the minimum qualifications screening process.

You must specifically document your work experience and qualifications. Do not use "see resume" or "see attached."

You must meet the minimum qualifications to continue in the selection process. Part-time work experience will be prorated.

Comparative Analysis Process – Structured Application Review
After minimum qualification screening, the comparative analysis process will involve a review and rating of all the information you submit. The comparative analysis step may also include your results from a Standardized Testing

Your Work Experience/Job Duties
Document your work experience/job duties to the extent to which you possess the skills, education, experience, minimum qualifications, and preferred qualifications.
If listed, answer all supplemental questions as your answers to these questions will be evaluated during this phase. Provide at least 4-8 sentences for each supplemental question.

Appeal Rights

You may file an appeal with the State Personnel Board or request a review by the State Personnel Director if your application is eliminated. You will find the appeals process, the official appeal form, and how to deliver it on the State Personnel Board website.

• You or your representative must sign and submit the official appeal form for review.

• You can find the official appeal form here.

• You must be deliver the official appeal form to the State Personnel Board:

  • By email (dpa_state.personnelboard@state.co.us), or

  • Postmarked in US Mail to(1525 Sherman Street, 4th Floor, Denver CO 80203, or

  • Hand delivered (1525 Sherman Street, 4th Floor, Denver CO 80203), or

  • Faxed (303.866.5038) within ten (10) calendar days from your receipt of notice or acknowledgement of the department’s action.

Contact the State Personnel Board for assistance:

• At (303) 866-3300, or

• Refer to the Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, within the Rules webpage.

Additional Information

• The Assessment Process

• For additional recruiting questions, please contact jessica.stroman@state.co.us

About Us & Benefits

If your goal is to build a career that makes a difference, join the dedicated people of the Colorado Department of Human Services (CDHS).

Our professionals strive to design and deliver high quality human and health services that improve the safety, independence, and well-being of the people of Colorado.

Each of us is committed to contributing to a safe and accessible CDHS. In addition to a great location and rewarding and meaningful work, we offer:

• Strong, secure, yet flexible retirement benefits including a PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401(k) and 457 plans

• Medical and dental health plans

• Employer supplemented Health Savings Account

• Paid life insurance

• Short- and long-term disability coverage

• 11 paid holidays per year plus vacation and sick leave

• State of Colorado Employee BenefitHub Resource Center

• Employee Wellness program

• Excellent work-life programs, such as flexible schedules, training and more

• Remote work arrangements for eligible positions

• *Some positions may qualify for the Public Service Loan Forgiveness Program.

Our Values

We believe in a people-first approach: We prioritize the needs, well-being, and dignity of the individuals, families and communities we serve.

We commit to respect, fairness and access in every decision, policy and interaction. We engage client voices and experiences in the development and implementation of the services we provide.

Balance creates quality of life: We want our team to be resilient through a supportive workplace that values flexibility, health and wellness, and employee engagement.

We hold ourselves accountable: We take responsibility through our actions, programs, and results for the state of health and human services in Colorado.

Transparency matters: We are open and honest with employees, our partners, the Coloradans we serve, and the public.

We are ethical: We abide by what is best for those we serve by doing what is right, not what is easy.

Collaboration helps us rise together: We work together with all partners, employees, and clients to achieve the best outcomes for Coloradans.

ADA Accommodations
CDHS is committed to a Colorado for ALL qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment.

This includes completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or performing essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to cdhs_ada@state.co.us.

EEO Statement

The State of Colorado is an equal opportunity employer

We are committed to increasing a “Colorado for ALL" of our staff and providing culturally responsive programs and services.

Therefore, we encourage responses from people of all backgrounds and abilities.

The State of Colorado believes that a “Colorado for ALL” drives our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

Additional Support For Your Application

Toll Free Applicant Technical Support

If you experience technical difficulty with the NEOGOV system (e.g.

uploading or attaching documents to your online application) call NEOGOV technical support at 855-524-5627 Mon-Fri between 6 am and 6 pm (Pacific Time).

Helpful hints: if you are having difficulty uploading or attaching documents to your application 1) ensure your documents are PDF or Microsoft Word files and 2) close the document before you attempt to upload (attach) it.