Virtual Desktop Director
Office of the Director of National Intelligence
FreshPosted Mar 25
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Posted: March 26, 2026 (1 day ago)
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Desktop Engineering Supervisor - Senior / Specialist
State of Washington
Employment Security Department
Location
Washington, 98504
Salary
$92,760 - $124,752
per year
Type
Full-Time
More Engineering jobs →Closes
April 10, 2026
SES Pay Grade
Base salary range: $147,649 - $221,900
Typical requirements: Executive-level leadership experience. Senior executive qualifications required.
Note: Actual salary includes locality pay (15-40%+ depending on location).
Job Description
Summary
This job involves leading a team that designs, deploys, and maintains desktop computers, laptops, and virtual systems for a state agency, ensuring they are secure and efficient for public service workers.
A good fit would be an experienced IT leader who enjoys mentoring staff, planning technology strategies, and improving systems to support job seekers and employers.
The role offers flexible hybrid work with occasional office visits.
Key Requirements
- Leadership experience in supervising and mentoring IT teams focused on end-user computing
- Expertise in designing, deploying, and optimizing desktop systems at enterprise scale
- Knowledge of Azure Virtual Desktop (AVD) operations and management
- Proficiency in enterprise Windows deployment, configuration, and lifecycle management
- Skills in ensuring compliance with security mandates, accessibility standards, and audit requirements
- Ability to establish hardware standards, manage change processes, and develop automation for continuous improvement
- Strong communication and collaboration skills for setting objectives and partnering with procurement/budget teams
Full Job Description
This role offers a flexible hybrid work arrangement, with occasional on-site presence as needed but no pre-assigned in-office days.
The ideal candidate is an accomplished IT leader with deep expertise in desktop engineering, enterprise systems administration, and end-user computing.
They are motivated by the opportunity to strengthen the technological backbone of the Employment Security Department and understand how critical reliable, secure, and efficient desktop environments are to delivering essential public services across Washington State.
As the Desktop Engineering Supervisor, this candidate is a steady, collaborative leader who guides a high-performing team with clarity and purpose.
They set technical direction, mentor staff, and cultivate a culture of accountability, innovation, and customer-focused service.
They are adept at managing complex deployments, overseeing lifecycle management, and ensuring that end users have the tools and support they need to perform mission-critical work.
They bring a strong command of designing, deploying, maintaining, and optimizing desktop systems at scale.
They excel at building standardized, secure, and high-performing computing environments that empower staff to serve claimants, employers, and job seekers with confidence and efficiency.
Their technical judgment is matched by a commitment to operational excellence, automation, and continuous improvement.
Above all, the ideal candidate is a proactive communicator, a trusted technical advisor, and a mission-driven professional who embraces innovation.
They are energized by the chance to lead a team that plays a pivotal role in connecting employers and job seekers, supporting career transitions, and strengthening the economic resilience of Washington communities.
Requirements
In this leadership role, you will oversee the daily operations of the Desktop Engineering team, providing supervision, coaching, and performance management for technical staff responsible for the agency’s end-user computing environment, including desktops, laptops, virtual desktops, kiosks, and shared systems.
You will guide the design, deployment, maintenance, and optimization of desktop systems, ensuring that all employees have secure, reliable, and efficient tools to support mission-critical work.
Some of your duties may include:
- Provide direct supervision of desktop engineering position objectives and expectations.
- Establish short-term objectives and a multi-year endpoint engineering strategy aligned with agency mission and enterprise IT roadmaps.
- Engage staff in collaborative review and finalization of long-term objectives whenever possible.
- Evaluate position descriptions, staff expectations and evaluations on a semi-annual basis with supervised personnel.
- Manage system controls to ensure changes comply with established change-management procedures.
- Oversee Azure Virtual Desktop (AVD) Operations.
- Manage enterprise Windows deployment and configuration platforms to ensure secure, standardized, and efficient provisioning.
- Establish and maintain endpoint hardware and configuration standards, and coordinate lifecycle planning in partnership with procurement and budget teams.
- Document and maintain configuration items for the systems that apply firewall settings.
- Ensure compliance with state security mandates, accessibility standards, and audit requirements through rigorous documentation and operational discipline.
- Develop, implement, and enhance processes for firewall change requests; provide guidelines for support staff requesting exceptions.
- Ensure Patch, Update, and Vulnerability Management Compliance.
- Coordinate testing, pilots, and change management.
- Oversee daily operational workflows and partner closely with Service Desk and Field Support teams to ensure efficient triage, smooth escalations, and a consistent customer experience.
To request a detailed position description, click here.
Qualifications
Required: Qualifying candidates will meet one of the following criteria options:
Option 1
- Ten (10) years of IT experience performing position specific duties in the following disciplines: Enterprise level management of MS Windows operating systems, MS Active Directory, and similar systems management tools, SMS/MECM, imaging automation, local application virtualization, end-point protection suites, GPO/GPP, Microsoft Azure, Microsoft 365.
Option 2
- Associate’s degree in Information Technology or closed related field and eight (8) years of experience performing position specific duties in the following disciplines: Enterprise level management of MS Windows operating systems, MS Active Directory, and similar systems management tools, SMS/MECM, imaging automation, local application virtualization, end-point protection suites, GPO/GPP, Microsoft Azure, Microsoft 365.
Option 3
- Bachelor’s degree in Information Technology or closed related field and six (6) years of experience performing position specific duties in the following disciplines: Enterprise level management of MS Windows operating systems, MS Active Directory, and similar systems management tools, SMS/MECM, imaging automation, local application virtualization, end-point protection suites, GPO/GPP, Microsoft Azure, Microsoft 365.
Option 4
- A combination of education and experience equal to Ten (10) years.
In addition to one of the above options, you must also have the following experience:
- Three (3) years of consultative, administrative working in IT System Administration.
- Three (3) years working in a large and complex IT Enterprise environment.
Ability to demonstrate and adhere to the following ESD Employee Competencies:
- Accountability: Accept personal responsibility for work and actions.
- Communication Effectiveness: Effectively convey ideas and information.
- Critical Thinking: Use purposeful and reflective judgment to process, analyze, interpret, explain, evaluate, illustrate, and compare information.
- Customer Service: Commit to providing value-added services to external and internal customers.
- Inclusiveness: Actively contribute to a work environment that embraces diversity and uses diverse perspectives to help achieve organizational goals.
- Interpersonal abilities: The ability to relate to your co-workers, mitigate conflict, and inspire others to participate.
- Security: Preserve the confidentiality, integrity, and availability of ESD systems and data in accordance with the policies, procedures, and best practices established and maintained by the ESD information security team. Immediately report any Security event, incident, or breach in reporting.
Ability to demonstrate and adhere to the following ESD Supervisor Competencies:
- Conflict Management: Effectively work with others to understand interests and actively strive to achieve agreements or resolve differences in a timely manner.
- Continuous Learning: Demonstrate an ongoing commitment to learning and self-improvement.
- Decisiveness: Make timely, logical decisions.
- Influence: Produce positive action or results through modeling, discussion, conference, clarity, and consensus.
- Leveraging Diversity: Effectively foster a diverse workforce.
- People Management: Effectively manage staff resources in a consistent and equitable manner.
Required equity competencies:
- The ability to take action to learn and grow
- The ability to take action to meet the needs of others
Special Requirements/Conditions of Employment:
- Must be able to pass an Unemployment Insurance (UI) and Paid Family Medical and Leave (PFML) claim and fraud check.
Please submit only the required documents as noted below and ensure all Personal Identifying Information (PII) such as Social Security numbers etc. are edited out of your materials for privacy.
Additionally, we ask that you not include photographs or external links within your documents.
Any documents uploaded through this platform will be securely transmitted electronically to support application review.
Please submit your Cover Letter and Resume with your Online Application through the "Add Attachments" field.
A resume will not substitute for the "work experience" section of the application or vice versa.
Applications with blank fields, or supplemental question responses with comments such as "see attachments" may be considered incomplete.
Additional Information
Our agency's mission and values drive every decision that we make, determine how we interact with others, and are at the core of who we are. We value Access, Love, Belonging, Equity, and Stewardship.
We understand that a work environment that respects your work/life balance is key; that's why many of our positions are eligible for flexible work schedules and teleworking opportunities.
Through support, value, and trust, our employees are empowered to grow and develop into their best self.
Opportunity for All
We strive to create a working environment that includes and respects cultural, ethnic, racial, religious, sexual orientation, and gender identity diversity.
Women, racial and ethnic minorities, people with disabilities, people over 40 years of age, people with religious beliefs, veterans or people with military status, and people of all sexual orientations and gender identities are encouraged to apply.
The Employment Security Department is an equal opportunity employer/program. Auxiliary aids and services are available upon request to individuals with disabilities.
If you are a person needing assistance in the application process, if you need this job announcement in an alternate format, or if you have general questions about this opportunity, please contact Lydia White or at 360-819-6996 or the Talent Acquisition Team, prior to the position closing.
If you are having technical difficulties creating, accessing, or completing your application, please contact careershelp@des.wa.gov or (360) 664-1960 or toll free (877) 664-1960, Washington Relay 711.
This recruitment may be used to fill additional agency-wide positions in accordance with Article 4 of the WFSE Collective Bargaining Agreement.
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