CUSTOMER SERVICE REPRESENTATIVE III

Full Job Description

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: Customer Service Representative III
Reporting Location: 611 Walker Street
Workdays & Hours: MONDAY – FRIDAY 8:00 AM – 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS
The Solid Waste Management Department (SWM) is seeking a Customer Service Representative III who uses knowledge and problem-solving techniques to provide general information and customer assistance to internal and external customers.

The responsibilities are as follows:

• Compute, authorize, and prepare documentation for adjustments to customers' accounts.
• Collects data and requests field investigations.
• Research and review bill inquiries by using computer and/or microfiche.
• Prepare written records of proceedings, as well as original correspondence to customers.
• Maintain up-to-date developments relevant to the operations.
• Other duties, as assigned.

WORKING CONDITIONS
Work consists of standard procedures and tasks where basic analytic ability is required. As in the comparison of numbers and simple facts in the selecting the correct action. The position is physically comfortable most of the time with occasional periods of stooping, bending and /or light lifting of materials of up to 10 pounds.

Requirements

EDUCATION REQUIREMENTS
Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS
Three years of administrative or customer service-related experience are required.
Associate's degree may be substituted for up to two years of experience. Bachelor's degree may be substituted for the years of experience.

Qualifications

*Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

The preferred candidate should have at least 2-3 years of basic to intermediate proficiency in Microsoft Office Suite.

Additional Information

SELECTION / SKILLS TESTS REQUIRED
None

SAFETY IMPACT POSITION YES X NO

SALARY INFORMATION
Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov. To view your detailed application status, please log-in to your online profile by visiting: http://agency.governnmentjobs.com/houston/default.cfm or call 832-393-6079
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. If you need special services or accommodations, please call TTY 7-1-1.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.