Customer Service Representative

Full Job Description

The Broward County Board of County Commissioners is seeking qualified candidates for the position of Customer Service Representative (Full-time) in the Administration Guest Experience Division.

Candidates must be able to work flexible schedule with shifts within the hours of 4:30 am to 10:00 pm

This job announcement will remain open until a sufficient number of applications are received.

2026 Benefits of Broward County Employment

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Tuition Reimbursement (Up to 2K annually)

Up to 40 hours of Job Basis Leave for eligible positions

Paid Parental Leave

Health Benefits

High-Deductible Health Plan – bi-weekly premiums: Employee $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2000 Annually

Consumer Driven Health Plan – bi-weekly premiums: Employee $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation county matches up to $2,000 a year

The Aviation Department which operates the Fort Lauderdale-Hollywood International Airport (FLL) and the North Perry Airport is seeking dynamic, customer service focused, self-starters who have the ability to work in a fast-paced environment, with people of varying backgrounds.

The Customer Service Representative position is a vital component of the overall Administration - Guest Experience staff at FLL.

The successful CSRs will serve as Airport Ambassadors assisting passengers through the international arrivals’ experience in the Airport's Customs and Federal Inspection Station.

They will also assist with the management of crowd control and provide customer service assistance throughout the Airport, providing information to passengers to help them understand the process and any delays which may occur.

If you are energetic, love to work with people, we are looking for you.

All Aviation Department employees must possess the ability to interact courteously with the public, Airport vendors, contractors and fellow employees to maintain a professional work atmosphere by acting and communicating in a manner that promotes a positive work environment.

Minimum Education and Experience Requirements

Requires one (1) year in customer service or customer relations or closely related experience.

Special Certifications and Licenses

• Must possess a valid Florida driver's license during employment and maintain authority to drive on County business.
• Ability to obtain and maintain a Security Identification Display Area (SIDA) Badge and Customs Seal.

Preferences

• High School diploma or GED
• Two (2) years of experience in customer service, customer relations, travel and tourism, hospitality, or aviation industry.
• Ability to speak, read or write any languages, in addition to English.
  

Requirements

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

The incumbent must possess and be able to do the following:

• Interact with passengers who speak varying languages and be able to clearly and accurately hear and verbally answer questions from employees, airport tenants and the public in a professional manner in an often noisy environment.
• Stand and walk for up to seven (7) uninterrupted hours during an eight-hour shift in a fast-paced environment.
• Ability to follow written and oral instructions.
• Ability to express ideas clearly and concisely, orally and in writing.
• Ability to work independently or part of a team.
• Ability to remain professional in a fast-paced environment interacting with customers of different cultures, backgrounds, and disabilities.
• Understand and resolve a variety of problems/issues from the public, staff, and/or tenants in person, with visitors and often with persons unable to understand and/or speak English.
• Use sound judgment and knowledge to respond to incidents and situations within the Federal Inspection Station and with tenants, public, and county employees.
• Input or retrieve information to provide flight and airport information, and information on the Greater Ft. Lauderdale area and neighboring cities.
• Identify and anticipate customer needs and be proactive in providing assistance.
• Prioritize, multi-task, and complete assigned tasks.
• Must be able to work rotating shifts and assignments including mornings, evenings, nights, holidays and weekends.
• Performs related work as assigned.

Qualifications

Additional Information