Custodial Worker (Housekeeping) - Navy Getaways, PMRF

Full Job Description

Navy Getaway Inns & Suites (NGIS) is a Non-Appropriated Fund (NAF) of the Department of the Navy (DON) that provides professionally managed business-based lodging for a mobile defense community.

The NGIS program provides services, amenities and accommodations that are similar to those provided by quality, commercial hotels.

The purpose of this position is to provide quality and efficient housekeeping services to guests or guest areas while maintaining the highest level of customer service.

Skill and Knowledge: Knowledge of cleaning procedures and proper use of cleaning equipment and approved cleaning chemicals, including familiarity with applicable Safety Data Sheets (SDS).

Knowledge of NGIS program standards. Knowledge of how to operate all in-room appliances (e.g., coffee maker, television, clock radio, telephone, etc.).

Ability to utilize Property Management System (PMS) software to update room status using the in-room telephone system.

Ability to accurately complete daily room status reports and housekeeping assignment sheets.

Ability to interpret, execute, and document cleaning actions in accordance with NGIS Housekeeping Manual and program policy guidance.

Ability to apply knowledge of general cleaning procedures to complete housekeeping tasks. Ability to safely and properly use common hand and powered tools.

Ability to apply sound judgment to schedule and prioritize work assignments in order to honor requests for No Service/Do-Not-Disturb while adhering to program standards for in person service follow-up and cleaning frequencies.

Ability to navigate web-based Learning Managed System (LMS) and use associated software to complete online and e-learning training.

Ability to communicate clearly and effectively in English, both verbally and in writing with management, staff and guests.

Physical Effort: This position is required to do considerable standing, bending, kneeling, walking, pushing, pulling, lifting, stretching and climbing.

Must have ability to perform moderately strenuous physical labor as unassisted lifting, moving and carrying of supplies and equipment weighing up to 45 pounds is required.

Assisted lifting, moving and carrying in excess of 45 pounds may be required. May be required to climb/descend stairs and properly placed stepladders.

Working Conditions: Work is primarily performed indoors in areas that normally have adequate heat, light, and ventilation.

Some facilities will require exposure to outdoors, as access to some rooms is from the outside, resulting in exposure to nature and weather conditions.

The incumbent may be exposed to dirt, disagreeable odors, and skin/eye irritants from strong cleaning solutions used in household cleaners.

Personal Protective Equipment (PPE) is provided and required to be utilized for safety reasons.

Other Requirements: This position may be designated ALPHA personnel for inclement weather or in the interest of national security and may be required to report for work when other employees are excused.

This position is subject to the possibility of workdays on weekends and holidays, as well as, rotating shifts, often consisting of other than normal duty hours.

May be recalled to duty and/or required to work overtime, including on an emergency basis. Subject to satisfactory completion of a physical examination.

May be required to possess a valid state driver license, as travel to other facilities maybe required within the normal scope of duties.

Applicants will be notified when this is a requirement for appointment. This position is subject to a favorable National Agency Check (NAC).

This position is required to attend and complete mandatory training programs to obtain housekeeping certification and re-certification.

Training is provided in varying environments such as classroom-trainer led, online self-guided courses, virtual-led courses and hands on training.

The incumbent is required to obtain a housekeeping certification within 120 days of employment.

The incumbent is required to complete any other required annual trainings designated by the Department of Navy. Major Duties:

Major Duties and Responsibilities: Performs varying degrees of complexity in cleaning processes.

Demonstrated proficiency related to daily service, check-out, deep cleaning, and special project cleaning assignments based on Lodging program cleaning standards.

Vacuums, sweeps, and mops floors; dusts, polishes, cleans and moves furniture. Removes trash, places in dumpsters, and replaces liners.

Places proper number of amenities in room to include consumables/non-consumables, linen, kitchen and bathroom.

Removes and replaces bed linen, inspects mattresses and pull-out sofas, and moves/re-positions beds upon guest checkout, weekly, or at a guest's request.

Cleans walls, doors, ceilings, stand-up/ceiling fans, light fixtures, exterior of air vents, windows, sills, tracks, blinds, and curtains.

Cleans coffee makers, ice buckets, beverage kits, refrigerators, stove tops, cookware, utensils, cutlery, cups/glasses, plates, sinks, counters, ovens, ranges, cupboards, drawers, and microwaves to includes proper programming of its respective clock/time.

Ensures dishwashers are clean and in working conditions. Cleans vanities, mirrors, hardware, cabinets/shelving, toilets, bath tubs/shower stalls, tile, and bathroom exhaust fans.

Replaces bathroom terry and linens to include shower curtains.

Cleans irons, removes excess water and replaces as necessary, cleans ironing boards and replaces covers as necessary, cleans and ensures proper functionality of luggage racks and ensure proper numbers of clean male/female hangers are available in closets.

Cleans washers and dryers and ensures machines are operational.

Ensures in-room guest directories are clean and organized, TV's are clean and programmed to proper channel and volume, alarm clocks are properly programmed with back-up battery and in-room phones are clean, properly programmed, and in working condition.

Cleans common area spaces to include vending rooms and ice machines, laundry rooms, elevators, break rooms, walkways, corridors, stairwells, office spaces, lounges, storerooms and storage spaces.

Performs deep cleaning as required by program standards (e.g.

on a scheduled basis and upon check-out of guests in "pet friendly" rooms and in rooms that has an ADA service animal), which includes, but is not limited to: defrosting the refrigerator, cleaning windows (inside and out), replacing and/or cleaning drapes, moving furniture and cleaning normally hidden areas, carpet cleaning (shampoo and/or spot treatment), cleaning walls/woodwork, and other such tasks.

Counts, sorts, inspects, and prepares linen for operational use.

Applies Blood Born Pathogen criteria to determine potential safety concerns related to contaminated linens and applies appropriate NGIS protocols during daily service activity.

Completes maintenance requests for items broken, defective, or in need of replacing. Performs basic, routine maintenance on vacuum cleaners by cleaning all areas and replacing filters as necessary.

Maintains the cleanliness, inventory, and organization of housekeeping carts and linen carts. Reports any damages or valuables (e.g.

large amounts of cash, jewelry, or confidential/sensitive information) left out in the open by guests to the Supervisor.

Reports any activity that appears unsafe, illegal, or suspicious to the Supervisor.

Interacts professionally with guests and other team members, displays a positive attitude, utilizes effective communication skills, and assists guests to include answering questions concerning hotel facilities and provides information about on base and local attractions.

Communicates with the front desk when identifying lost and found items by annotating all relevant information to facilitate retrieval of the item for that specific guest.

Maintains key control for assigned key and reports any issues immediately to the Supervisor. Control Over the Position: Works under direct supervision of the Housekeeping Manager.

Supervisor provides daily assignments and continuous guidance by indicating generally what is to be done, the limitation, quantity, and the priority or deadline of assigned work tasks.

Recurring assignments are carried out independently without specific instructions. Situations involving unfamiliar problems not covered by instructions are referred to the supervisor for resolution.

Fully certified staff perform assignments independently with some instruction by the supervisor.

Completed assignments are reviewed to ensure work practices, techniques, records, and other functions are technically accurate and in compliance with instructions.