CPW Administrative Assistant III/License Office Admin - (Denver, CO)

Full Job Description

• Medical and Dental plans
• Strong, flexible retirement plans including PERA Defined Benefit Plan or PERA Defined Contribution Plan, plus pre-tax and Roth 401K and 457 plans
• Paid life insurance
• Short- and long-term disability coverage
• Employee Wellness programs
• Flexible Spending Accounts
• Health Savings Accounts
• 11 paid holidays per year plus generous vacation and sick leave
• Flexible work schedule options and remote-work options
• Career advancement opportunities throughout the State system
• Some positions may qualify for the Public Service Loan Forgiveness Program.

The purpose of this work unit is to execute the limited licensing draws, oversee the issuing and accounting for approximately two million hunting and fishing license sales for Colorado Parks and Wildlife (CPW) through draw processes and license agent sales located throughout the state.

Camping reservations, parks pass administration, and the CPW Call Center are critical components of this section.

This unit is also responsible for the issuing of special licenses, and the review, hearing, and execution of license suspension hearings as mandated by the Statute and Parks and Wildlife Commission regulations.

This section staffs the front desk at 6060 Broadway and works face to face with customers, along with handling conference room reservations and welcoming visitors.

LRCO assists staff statewide with licensing and pass questions and issues.

Requirements

This position will be a section admin for License, Reservations, and Customer Operations.

They will be responsible for CORE payments, travel reimbursements, One Card allocations, helping with onboarding and off-boarding employees, ordering supplies, and other duties as assigned.

This position will manage the front desk at 6060 including assisting customers, welcoming visitors, and handling the shift boxes daily.

This person will be a Zoom expert for the building, and handle conference room reservations.

This position will also assist our hearings office coordinator, assist special licensing with certain license types, and help other employees in the section as needed.

Staff the front deskStaff the front entrance desk at 6060 daily. Ensures the shift box is correct and assists with creating the weekly deposit.

Opens and closes the front, and makes sure the POS system and supplies are ready. Greets customers, answers questions, and lets visitors in.

Occasionally there will be boxes that need moved when staff/volunteers are dropping off or picking up supplies. Helps to assist staff and external agents by answering the agent line and CSR chat.

Takes outgoing mail to our mailroom, picks up our mail daily, and sends returned licenses/letters back out to customers.

Qualifications

• Current or former State experience relevant to this position.
• Current or former Colorado Parks & Wildlife work or volunteer experience.
• Excellent customer service skills, problem solving abilities, and critical thinking.
• Demonstrates initiative and self-motivation.
• Keen attention to detail.
• Punctual/Timely/Dependable.
• Strong interpersonal skills.
• Office setting experience.
• Ability to work well independently as well as in/with a team.
• High proficiency in interpreting and explaining rules/regulations.
• Proficiency in the use of Google email, Google docs, databases, the use of electronic licensing system(s).

• State of Colorado residency is required at the time of application.
• Employee will be handling money and PII- Background Check required.
• Travel may occasionally be required for trainings and special events

Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify their application from the current position.

(Please Note: Absent extraordinary circumstances, prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with DNR).

Pursuant to the DNR-120 Fleet and Driving Standards Administrative Directive, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle.

To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who: Have an assigned State fleet vehicle

• Are required to operate a vehicle as part of the position

• Utilize a State fleet vehicle as a pool vehicle

Additional Information

• All applications received by the closing of this announcement will be reviewed by an HR Specialist against the Minimum Qualifications in this announcement.

• Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process. Part of, or all of, the comparative analysis for this position will be a structured application review by Subject Matter Experts.

• Resumes, cover letters and other attachments are not considered as part of initial reviews, therefore, it is important to document in your application your education, experience, minimum qualifications, and preferred qualifications as outlined in the job announcement.

• Please thoroughly answer all supplemental questions (if listed) since question responses may be evaluated for content, writing ability, spelling, grammar, and effective communication.

• This recruitment may involve additional testing and/or exams to arrive at the top group for interviews.

The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness.

The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.