County Administrative Support Specialist II / 61162239

Full Job Description

Do you have a passion to provide meaningful contributions to your community? Would you like to be part of an organization whose central mission is helping to protect, stabilize and strengthen the lives of South Carolina's children, families, and vulnerable adults? If so, the SC Department of Social Services has the right job opportunity for you!

Job Duties:

• The Administrative Specialist II performs a variety of advanced clerical and typing duties. Exercises judgment and discretion in various duties performed for the agency.

• Receives clients applying for TANF and SNAP benefits, explains services and registers applications, assigns caseworkers and scan registered applications in SCOSA.

• Serves as switchboard operator of the agency by receiving calls, transferring calls to the desired extensions and assembling folders for intake cases.

• Greets customers at the reception desk, discerns customers’ needs and routes them to designated program/caseworker either directly or via tracking sheet through client registration. Copies documents for clients and scans into the SCOSA system to appropriate caseworker.

• Performs clerical support for Economic Services and Family Services to include: application packets, appointment letters, transfer in and out cases, prepares alert changes, processes MR’s and scans into SCOSA, completes time studies, issues bus tickets, researches via computer County Government records for child support, real property and vehicle information.

• Receives, opens, stamps and distributes all drop box and incoming mail to appropriate individuals or folders in SCOSA, and prepares outgoing and courier mail daily.

• Orders supplies weekly for the clerical unit, submits faxes, replenish copiers and network printers with toner, paper and envelopes. Responds to quality control requests, assists the supervisor as needed and performs other related duties as required.

• Responsible for filing incoming case files on file shelves, pulling outgoing files as requested, maintain separation of case files by program and purging closed case files as required for destruction and archives.

• To ensure that personal identifying information (PII) is properly used, accessed, gathered, shared and disposed. To protect the agency networks and applications by safeguarding systems, equipment and data.

• Performs emergency disaster management services to include American Red Cross sheltering and Disaster SNAP duties; performs other related duties as required.

• Performs job delivery and/or performance with positive or appropriate customer service delivery to clients, the public and co-workers as an integral requirement.

Requirements

A High School Diploma and two (2) years of clerical experience.

A Bachelor’s or Associate Degree may be substituted for all or part of the work requirements.

Selected positions may require the ability to type at a corrected rate of 35 words per minute.

Additional Information

This application for employment with the SC Department of Social Services must be completed in its entirety. A resume may be included; but shall not be substituted in lieu of the completion of this application in part or in whole. "See Resume" is not acceptable information for the completion of any part of the requirements of this application. If such is submitted, this employment application will be considered incomplete and may not be forwarded as eligible for consideration to hiring managers.

Must have a valid driver’s license and access to motor vehicle. Ability to enter information into computer. Must have a high tolerance for noise or irate clients. Must be able to travel to attend regional and/or state meetings and training.

If you certify, by completion and submission of this application, that you possess educational credentials that qualify you for the available DSS positions, you will be required to provide a certified official transcript, if you are selected for job offer.

The South Carolina Department of Social Services offers an exceptional benefits package that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental Leave
• State Retirement Plan and Deferred Compensation Program

DIVISION: Economic Services / Horry County