CORRESPONDENCE ANALYST

Full Job Description

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S.

Border Patrol Headquarters, Office of the Chief, Information Coordination Branch in Washington, D.C.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Experience: You qualify for the GS-12 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Reviewing, prioritizing, and routing a high volume of incoming correspondence, including tracking due dates and monitoring status to ensure timely responses; Analyzing correspondence issues and prior responses to determine the appropriate program office for action and to recommending or drafting response language that aligns with applicable policies, procedures, and legal requirements; Editing outgoing official correspondence for accuracy, completeness, proper format, and consistency with agency or organizational standards before release; Providing guidance or training to staff on correspondence procedures, including formats, templates, timelines, and signature requirements, and serving as a point of contact for correspondence-related inquiries; Using automated correspondence or tracking systems to log, monitor, and report on controlled correspondence and to identify process issues or recommend improvements.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Please see the "Required Documents" section below for additional resume requirements.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

You must: Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 01/28/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees.

If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S.

Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity.

During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances.

For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP.

Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years.

If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S.

Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S.

government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S.

government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment.

Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.

View information about CTAP eligibility on OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement.

To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. Major Duties:

This announcement will be open for 5 business days OR until the first 50 applications have been received, whichever happens first.

In this position, you will serve as the primary point of contact for managing, tracking, routing, and quality-controlling all incoming and outgoing priority correspondence for the U.S.

Border Patrol, including items from the White House, Congress, DHS, other agencies, and the public.

You will provide expert guidance, training, and process improvement support to ensure responses are accurate, timely, properly formatted, and compliant with CBP policy and legal requirements.

This role directly supports the Border Patrol and CBP mission by safeguarding the accuracy, consistency, and responsiveness of official communications, thereby strengthening leadership decision-making, external accountability, and the agency's public and intergovernmental trust.

This position starts at a salary of $102,415.00 (GS-12, Step 1) to $133,142.00 (GS-12, Step 10).

As a Correspondence Analyst, you will be responsible for managing, tracking, routing, and reviewing high-priority correspondence for the U.S.

Border Patrol to ensure timely, accurate, policy-compliant responses and to provide guidance and training on correspondence procedures.

Typical duties will include: Reviewing, prioritizing, logging, and routing all incoming correspondence for USBP offices, assigning due dates and ensuring proper disposition, follow-up, and status tracking.

Analyzing correspondence topics and prior responses to recommend appropriate routing and drafting or suggesting responsive language consistent with CBP/USBP policy and legal requirements.

Reviewing and editing outgoing responses to controlled correspondence, ensuring accuracy, completeness, proper format, and alignment with agency guidelines before release.

Serving as the primary contact for USBP offices on correspondence requirements, providing guidance on format, templates, timelines, and signature levels, and answering status inquiries from the Office of the Chief of Staff.

Developing, refining, and helping implement correspondence procedures and training for USBP offices, including preparing reports and recommendations to improve correspondence processes and operations.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table.

Some positions fall under a special pay rate depending on the series, grade level and location of the position. Please visit this link to view special pay rate charts.