Summary

This job involves helping prison patients with serious health issues like cancer and chronic diseases by guiding them through medical care, connecting them with doctors and services, and removing obstacles to treatment.

It requires building trust with vulnerable people in a prison setting and working closely with healthcare teams to ensure smooth care.

A good fit would be someone empathetic with strong communication skills, organized, and flexible in a fast-paced environment.

Key Requirements

Strong interpersonal skills to build rapport with vulnerable patients through face-to-face and written communication
Ability to coordinate and facilitate services for continuity of care across multiple sites and providers
Collaboration with physicians, nursing staff, and community partners to improve patient outcomes
Experience eliminating barriers to timely medical care, including screenings, diagnosis, and treatment
Organizational skills to manage care transitions, notifications, and multidisciplinary case conferences
Knowledge of whole-person centered care, respecting patients' values and beliefs
Flexibility to adapt to dynamic patient and program needs in a correctional setting

Full Job Description

Corrections Specialist 2 – Patient Care Navigator

Washington State Penitentiary, Walla Walla, WA

Full Time Permanent

Monthly Salary Range: $5,892 - $7,930

Washington State Department of Corrections is looking for a motivated Corrections Specialist 2-Patient Care Navigator to join our team.

The Goal of the Patient Care Navigator is to provide outreach and education services for identified high risk members.

This position requires strong interpersonal skills to make connections and build relationships with vulnerable populations.

The Care Navigator works collaboratively with nursing staff, the primary care provider and patient service representatives with the purpose of making the critical linages to health information/ services and assists with care coordination.

The Patient Care Navigator is flexible and willing to work in a dynamic and evolving role according to individual patient and program demands, has strong verbal/ written communication skills, and strong organizational skills.

To work with the patient and their clinic team to eliminate barriers to necessary medical care including timely screening, diagnosis, treatment and supportive care.

Requirements

Assist patient in navigating diagnosis and treatment for cancer and other complex chronic diseases involving multiple sites of care.

Establish rapport with patients via face-to-face encounters and written communications to serve as a point of contact and link between care team members and patients at risk to encounter barriers to necessary care.

Serve as a point of contact to informally resolve patient’s concerns or barriers related to access to timely care.

Coordinates, facilitates and negotiates services and resources to support coordination and continuity of care in the most appropriate care setting to enhance patient satisfaction.
Collaborates with physicians, peers, community colleagues and others to coordinate care across the health care continuum to identify opportunities to continually improve patient care and services across multiple care delivery sites and multiple care givers.
Collaborate with patients in acquiring information and understanding of care options needed to make informed decisions.
Where desired, accompany patients to visits with members of health care team.
Coach and coordinate communications among healthcare teams, patients, family, caregivers.
Promote whole-person centered care by encouraging engagement and commitment to adhere to medical treatment according to patient’s values and beliefs.
Facilitate care transitions by ensuring notification of care team of hospitalization, emergency treatment, or transfer on to the panel of patients with needs to follow up with care team.

Works quickly to eliminate barriers and challenges associated with cross continuum care coordination that might adversely impact patient care.

Works to eliminate barriers that might otherwise adversely impact patient care/outcomes by identifying health barrier information as well as patient identified goals.
Accesses and acts on information related to denials and barriers to ensure effective continuity of care.
Engages physicians, hospital staff, leaders and community partners in analysis, intervention and resolution activities for all departmental programs.
Works with colleagues to eliminate avoidable delays and denials.
Refer quality, infection control and risk management issues to appropriate individuals or departments.
Works with patients and refers complex cases to the primary care team to facilitate timely multidisciplinary case conferences.

Actively Participate in Clinic/ Facility Wide Coordinated Quality Improvement, Meetings, Projects and Programs.

Maintains current knowledge of departmental policies/standards/procedures, new clinical procedures/processes, patient safety goals, core measure quality indicators and other issues/requirements impacting matters within assigned scope of responsibility.
Participate as successful member of a multi-disciplinary team, understanding the value of individual work styles, roles and standards.
Participate in required trainings and attend department team meetings. Continue own education by staying informed of industry trends.
Develop and maintain processes to improve patient experience and clinical operations.

Establish rapport that preserves professional boundaries with patients. Other duties as assigned.

Basic Knowledge of appropriate boundaries and limits around personal self-disclosure when working as a member of health and support services.
Strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.

Cultural Sensitivity and Competence: Demonstrates proper use of communication tools/martials for effective communication, collaboration and the provision of care, treatment and services.

Patient population served. Demonstrates knowledge and proper skills associated with the departments defined specific populations served.

Sensitivity to coordination of care requirements for all patients from a variety of ethnic, cultural, social, and economic backgrounds with varied medical and developmental needs.
Demonstrate sensitivity to the patients/caregiver and incorporate understanding into health
Advocate for patients unable to advocate for themselves
Assist clients in achieving identified health improvement and stabilization goals.
Meets patients “where they are at” without judgement and criticism
Other tasks as assigned.

Qualifications

Required qualifications:

3 years of professional experience providing healthcare case management services in adult or juvenile corrections, social services, or closely related field.

2 years working with Medicaid systems.

AND

Supervisory Experience.
Proficiency using Microsoft Office software (Word, Excel, Outlook). Excellent written and verbal communication skills

Note: Additional qualifying experience will substitute, year for year, for up to two years of the desired education.

Preferred/Desired Qualifications:

Bachelor’s degree in social services related field from an accredited college or university whose accreditation is
recognized by the US Department of Education or the Council for Higher Education Accreditation (CHEA).
Experience working in an adult Correctional Facility.

Additional Information

Mission: The mission of DOC is to improve public safety by positively changing lives.

Our Vision: Working together for safer communities.

Our Commitment: To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

Our Core Values:

Cultivate an environment of integrity and trust: Corrections values partnership and trust. We foster openness and support courageous conversations. We are committed to doing what we say we are going to do by being accountable and taking personal ownership in our actions.

Respectful and inclusive interactions: Corrections appreciate and values individuals by promoting an inclusive and diverse environment, which encourages safety.

We respect, value, and listen to the thoughts, feelings, and perspectives of our stakeholders and consider the impact on those we serve as well as each other.

People's safety: Corrections believe in creating an environment that values physical, mental, and emotional security and well-being. We honor those who advance safety for all.
Positivity in words and actions: At Corrections, we assume positive intentions and believe there is a shared desire for the best outcome. We consistently demonstrate positive behavior and always put forth our best effort.
Supporting people's success: Corrections is committed to our community – understanding individuals, instilling hope, embracing change, and providing opportunities.

IMPORTANT NOTES:

Please include a minimum of three (3) professional references with your application.

A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies.

If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.

**Please note: Phone number AND email address are required for all professional references.

A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.

We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws.

A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.

Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.

Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire.

When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.

This position may be represented by a bargaining unit.

Requires respirator medical evaluation questionnaire, fit testing, training, and use of respiratory protection as required by the WA Industrial Safety & Act standards. Refer to WAC 296-842 to learn more.
Must be able to work in spaces, climb stairs, walk long distances, and frequently lift up to 30 pounds. Under rare circumstances this position may be required to lift or carry up to 50 pounds and push up to 100 pounds.

Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application.

You may request the required evaluation/documentation from www.wes.org and www.aice-eval.org. Until this documentation is provided, you will not be selected to move forward in the hiring process.

Candidates who are offered a job with the Department of Corrections must possess work authorization that does not require sponsorship by the employer for a visa now or in the future.

(FOR RN POSITIONS) Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-U.

Step U is a longevity step and is typically gained six years after being assigned to Step T in your permanent salary range.

(FOR ALL OTHER NON WMS POSITIONS) Salary is based on experience and is determined at the time a final offer of employment is made. The salary range listed in the job posting includes Steps A-M.

Step M is a longevity step and is typically gained six years after being assigned to Step L in your permanent salary range.

DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9.

The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.

https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents

DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visit www.uscis.gov.

We are committed to hiring individuals who possess core diversity competencies:

Foster a positive attitude and openness toward the ever changing social and cultural makeup of the workplace.

Work effectively with people of different perspectives, abilities, disabilities, races, religions, ages, lifestyle preferences and social, ethnic and cultural backgrounds.
Respectfully acknowledge people's differences and recognize these differences as important and valuable.
Promote inclusiveness.
Be culturally sensitive and appropriate.
Respect and value diverse backgrounds and traditions.

What We Offer:

As an employee of the Department of Corrections, your work-life integration is a priority.

Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation.

Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

Up to 25 paid vacations days a year
8 hours of paid sick leave per month
12 paid holidays a year
Generous retirement plan
Flex Spending Accounts
Dependent Care Assistance
Deferred Compensation and so much more!

Many DOC jobs are covered by the Public Safety Employees' Retirement System (PSERS).

If someone moves from a Public Employees Retirement System (PERS) eligible position to a PSERS eligible position, they actually retire under two different systems/plans.

For more information, please contact the Department of Retirement System at: 1-800-547-6657.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email kathey.waggoner@doc1.wa.gov or call at (509) 907-7808.

For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6388.

✓ Fresh Listing

Corrections Specialist 2-Patient Care Navigator - L322- WSP

Job Description

Summary

Key Requirements

Full Job Description

Requirements

Qualifications

Additional Information

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