Contact Representative

Full Job Description

Explore a new career with the BLM - where our people are our most precious resource. This position is located in Multiple location.

Information about these locations and the surrounding area can be found at Kemmerer, WY Pinedale, WY Rawlins, WY Rock Springs, WY Worland, WY Cheyenne, WY At the GS-05 Level: One (1) year of specialized experience equivalent to the next lower grade level (GS-04) in the federal service.

Specialized experience is further defined as experience in accomplishing routine support tasks in a busy office environment; providing routine information to the public and internal customers by phone, email, and in person; preparing written correspondence using automations systems; and maintaining files and related materials OR completed 4 years of education above high school in any field for which high school graduation or the equivalent is the prerequisite OR an equivalent combination of the experience and education described above.

In order to be rated as qualified for this position, we must be able to determine that you meet the qualification requirements - please be sure to include this information in your resume.

No assumptions will be made about your experience.

Combination of Education and Experience: You may meet qualifications requirement for this position with an equivalent combination of specialized experience and appropriate undergraduate education.

Graduate level education must demonstrate the knowledge, skills, and abilities necessary to do the work of this position.

Superior Academic Achievement (See OPM's General Policies, Application of Qualification Standards Section 4.f.) S.A.A.

must have been gained in a curriculum that is qualifying for the position to be filled.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements by the closing date of the announcement.

Physical Demands: The work involves sitting and standing, typically in a public room environment. Moderate lifting of plats and public information documents may be required.

Work Environment: Work is performed in an office building that requires normal safety precautions. Major Duties:

• Provide customer service to public and internal staff.
• Provides written and oral information to the public on recreational opportunities, wild horse and burro adoptions, map purchases, area archelogy etc.
• Sells various items such as maps, firewood, park passes and other similar permits and materials.
• Performs general office clerical work as assigned, such as travel, time and attendance, mail, collections, answering phones and routing calls.