Constituent Services Specialist - 61079750

Full Job Description

Are you an experienced professional looking for new opportunities to further your career?

The South Carolina Office of Resilience is seeking a hardworking and dependable candidate just like you to apply!

This position will offer great benefits with the state, including 15 days of annual and sick leave per year or more depending on applicable state service.

Under limited supervision of the Constituent Services Manager, incumbent communicates and facilitates effective interaction between the SCOR, program constituents and the public.

Assist with the coordination of the Special Case Panel process and manages the external Coordination Process. Job duties of this position include but are not limited to the following:

• Incumbent also assists with development and implementation of comprehensive communication plans relating to researching, managing and resolving constituent complaints and concerns; coordinates constituent related inquiries and serves as a first point of contact for casework.

• Responds to public phone calls, letters received from constituents and visitors and ensures the most up-to-date and accurate information is communicated.

• Monitors and tracks client progress towards recovery goals and documents it by utilizing standardized forms. Addresses citizen petitions/ appeals concerns and questions through the Special Case Panel review process pertaining to SCOR's Housing Recovery program policies.

• Sends agency referrals and coordinates with other internal staff to ensure accurate and timely responses are given.

• Drafts and edits constituent responses and executive correspondences related to constituents' services casework; assign and review closeout packet; provides internal consulting to SCOR on communication and dispute resolution strategies designed to improve organizational effectiveness.

• Assists with coordinating the approval and signature for correspondence.

Requirements

A high school diploma and relevant program experience

ADDITIONAL REQUIREMENTS:

• Ability to make presentations and prepare reports. Possesses the ability to solve problems utilizing analytical skills.
• Ability to work collaboratively with others to conduct all job duties with a high level of professionalism, abiding by standards, confidentiality and ethics.
• Knowledge of agency's mission, programs, and objectives. Knowledge of the agency's organizational structure and the processes applicable to government work.
• Must have and maintain a valid driver’s license.

Applicants indicating college credit or degree(s) on the application will be required to bring a copy of college transcript to the interview. A copy of the transcript may also be uploaded as an attachment to the application, if required by the hiring department or if desired by the applicant. Please note that some areas of the Agency may require an official, certified copy of the transcript prior to hiring or within a specific timeframe required by that area, after hiring. Failure to produce an official, certified transcript may result in not being hired or termination.

Qualifications

A bachelor's degree in business or public administration, management, communications, public relations, social work, psychology, conflict resolution or other consumer related fields preferred.

Additional Information

The Office of Resilience is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment.

Please complete the state application to include all current and previous work history and education.

A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position.