Constituent Services Associate - DBNS
City of Indianapolis
FreshPosted Jan 13
⚠ Possibly Stale
Posted: December 11, 2025 (35 days ago)
This job has been posted for over a month. It may already be filled.
Constituent Services Representative
City of El Paso
COUNCIL DISTRICT 04
Location
El Paso, Texas, 79901
Salary
$35,093.34 - $50,534.42
per year
Type
Contract
More Other jobs →Closes
Not specified
Job Description
Summary
This role involves acting as a bridge between city residents and local government officials, helping people with questions about city services, resolving issues, and organizing community events.
A good fit would be someone with strong people skills who enjoys assisting others and has experience in customer-facing roles like nonprofits or public service.
It's ideal for those passionate about community involvement and comfortable handling phone calls, emails, and in-person interactions.
Key Requirements
- High School Diploma, GED, or higher education
- Three years of customer service experience in public service, nonprofit, government, or community-facing roles
- Valid Texas Class 'C' Driver’s License or equivalent
- Ability to assist constituents with inquiries via phone, email, in-person, and at meetings
- Skills in logging, tracking, and documenting cases using a constituent management system
- Experience with administrative tasks like drafting correspondence, scheduling, filing, and research
- Capacity to engage in community outreach, monitor issues, and liaise with city departments and organizations
Full Job Description
MOS Code: None
Education and Experience: Candidate must have a High School Diploma, GED, or higher, and three (3) years of customer service experience in a public service, nonprofit, government, or community-facing role.
Licenses and Certifications: Valid Texas Class “C” Driver’s License or equivalent from another state by the date of appointment.
Requirements
Under general supervision, serves as a key liaison between the City Council District Office and District residents. Provides high-quality assistance to constituents navigating City programs, departments, and services; resolving concerns, and ensuring clear, timely communication between the community and the elected official.
Qualifications
Provide constituent service. Involves: Assisting constituents with inquiries and concerns related to City departments and services, providing information, referrals, and follow-up until resolution.
Responding to constituent inquiries by phone, email, in person, and at community meetings.
Assist with community meetings, neighborhood association engagement, and outreach events that support District initiatives.
Serve as a liaison between residents and City departments, community organizations, and partner agencies.
Monitor recurring constituent issues or patterns to inform the City Representative of emerging concerns or systemic problems.
Receive, review, and prepare constituent work requests. Involves: Draft letters, emails, memos, and follow-up correspondence.
Elevate complex or unresolved constituent issues to the City Representative to support timely and effective resolution.
Log, track, and document all cases using a constituent management system and maintain organized administrative records.
Support daily office operations, including scheduling, filing, research, and general administrative tasks. Perform other duties as assigned.
Additional Information
For a complete job specification, click herePlease note: This is an unclassified position.
This recruitment will be used to fill a position in City Council District 4.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Please note: Applicants with a foreign diplomas, transcripts and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, the required education, experience, knowledge, and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Check your resume before applying to catch common mistakes