Concessions Management Specialist

Full Job Description

This position is located in the administrative division performing analytical and operational work in support of the Commercial Services Program. Requirements Continued...

As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which your fitness and whether your continued employment advances the public interest will be evaluated.

This probationary period is an extension of the appointment process and therefore requires the agency to determine if continued employment would advance the public interest, meet the organization goals and mission of the agency, and/or otherwise promote the efficiency of the service.

In determining if your employment advances the public interest, the agency will consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.

Under applicable law, the employment of an individual serving a probationary or trial period automatically terminates when that period ends unless the agency affirmatively certifies, in writing, that the individual's employment should continue and that their appointment should be finalized.

In the absence of agency action to affirmatively certify continued employment beyond the probationary or trial period, such appointments are terminated.

Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

All qualifications must be met by the closing date of this announcement-03/20/2026-unless otherwise stated in this vacancy announcement. Credit will be given for all appropriate qualifying experience.

For current Federal employees, if hours worked per week are not included on your resume, you must submit a non-award SF-50 as part of your application to be used to validate your work schedule and determine the amount of specialized experience that you will be granted.

An award SF-50 will not be acceptable documentation for which to consider your amount of qualifying experience.

For all other applicants who are not current federal employees, your resume must state either "full-time" (or "40 hours a week") or "part-time" with the number of hours worked per week to ensure proper crediting of specialized experience.

For periods of time that reflect military service, the DD-214 or Statement of Service is sufficient to meet the full and/or part-time hours requirement as the service dates will be reflected.

To qualify for this position at the GS-11 grade level, you must possess at least one of the following minimum qualifications by close of the announcement: EXPERIENCE: At least one full year of specialized experience comparable in scope and responsibility to the GS-09 grade level in the Federal service (obtained in either the public or private sectors).

Examples of specialized experience may include: applying laws, regulations, policies, and contract provisions to monitor commercial service operations; participating in commercial services planning and assisting in the development of prospectus documents, operating plans, and contract updates; conducting compliance evaluations of concession operations, including facility inspections, Environmental Management Program reviews, and Risk Management Program assessments; collecting and analyzing financial, operational, and customer-feedback data to identify trends and recommend operational solutions; providing advice and customer service to staff, concessioners, and the public; supporting negotiations on contract issues; and performing asset management tasks such as facility inspections, validating facility management system data, and monitoring repair and maintenance reserve funds; and handling special use permits.

You must include hours per week worked. -OR- EDUCATION: Successful completion of at least three years of progressively higher-level graduate education leading to a Ph.D. degree, or Ph.D.

or equivalent doctoral degree or LL.M., in a field of study directly related to the work of this position.

Such fields may include business administration, economics, accounting, governmental budgeting, and public administration. You must include transcripts.

-OR- Successful completion of a combination of education and experience as described above. You must include transcripts.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social).

Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended, that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.

Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments.

Decisions on requests for RA are made on a case-by-case basis.

If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision.

You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement.

To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information Documentation for the Land Management Workforce Flexibility Act (LMWFA) eligibility, submission of ALL SF-50s and performance information for each period of temporary/term employment that qualifies for LMWFA.

Performance documentation can be obtained by contacting the supervisors for the positions you served in during your 24 months.

If they did not complete performance appraisals ask them to provide a statement of performance for each period of service.

The statement must specify the dates for each employment period and your level of performance (dates should match the dates on the SF-50s). Major Duties:

Monitor commercial operators to ensure they follow required rules, policies, and contract terms. Conduct on-site evaluations of concession facilities and operations.

Provide guidance and support to park staff, business partners, and the public; respond to routine inquiries and complaints.

Collect and analyze financial, operational, and customer-feedback data to identify trends, verify information provided by operators, and recommend improvements.