COMPUTER ASSISTANT

Full Job Description

See Additional Information section below to view Eligibilities being considered and other IMPORTANT information.

The primary purpose of this position is to manage all aspects of information systems, the Local Area Network (LAN), advanced technical services in applications programming, and training for the 502nd Logistics Readiness Squadron.

In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Group Coverage Qualification Standard for Administrative and Clerical Support Positions.

SPECIALIZED EXPERIENCE: Applicants must have at least one (1) year of specialized experience at the next lower grade GS-07, or equivalent in other pay systems, which includes: diagnosing and resolving problems with telecommunications, local area network, and wide area network systems; maintaining computer hardware and software; using computer equipment, internal computer processes, application and utility programs, and magnetic media; applying a wide range of computer techniques, requirements, sources, and procedures; and implementing analytical and diagnostic methods, procedures, and principles to identify system failures, take corrective actions to resume normal operations.

FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible.

One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: 1.

Knowledge of automated data processing and networking standards, policies, and techniques. 2.

Knowledge of computer hardware and software systems and their interfaces; and higher level programming languages and other job control languages. 3.

Knowledge of information processing sequences, controls, and procedures. 4. Knowledge of facility environment and infrastructure to support computer systems, and to provide user support. 5.

Ability to use and maintain a computer system, equipment, and software; analyze computer network, software, and hardware problems and develop effective and economical solutions; and train users on new computer systems.

6. Ability to communicate effectively, both orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work.

You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social).

Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment.

You will receive credit for all qualifying experience, including volunteer experience. Major Duties:

Administers and maintains Logistics Readiness Squadron information systems hardware. Recommends selection of, installs, upgrades, and maintains software.

Performs system software control and library functions. Serves as the Logistics Readiness Squadron network security officer.

Plans and implements security plans, procedures, and training to comply with Wing, Air Force, and Department of Defense standards. Provides guidance, assistance, and training to customers.

Provides on-going technical advice and guidance to customers, both inside and outside of the immediate organization, in the operation and maintenance of systems hardware and software and a variety of other routine supply computer issues.