Complaints, Compliance, Academy and Workforce Development Branch Chief HFEMSD - FAA00897

Full Job Description

This announcement is only open to current State of Colorado residents. If you are not currently residing in the State of Colorado, your application will not be considered.

Be BOLD and make a real difference . . .

Do you desire a career that provides you with the opportunity to improve the world around you?

The Colorado Department of Public Health and Environment (CDPHE) is seeking dedicated and passionate professionals to join our team — individuals who want to make a measurable difference in the health, safety, and well-being of Colorado communities.

Our mission is to advance Colorado’s health and protect the places we live, work, learn, and play. Our vision is a healthy, sustainable Colorado where current and future generations thrive.

If your goal is to build a career that makes a difference, consider joining the dedicated professionals of the Colorado Department of Public Health and Environment. In addition to rewarding, meaningful work and an exceptional team, we offer:

• Employee wellness programs and facilities

• Extensive professional development opportunities across numerous disciplines

• Career advancement within the State system

• Strong yet flexible retirement options (PERA Defined Benefit or Defined Contribution Plans, with optional 401K/457)

• Comprehensive medical, dental, and life insurance

• Short- and long-term disability coverage

• 11 paid holidays annually plus generous leave benefits

• Mentorship and leadership development programs

• Tuition assistance for college-level and advanced degree programs

• Flexible schedules and supportive work-life balance initiatives

• A variety of employee resource groups and a welcoming, inclusive culture

We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore, we encourage applications from individuals of all backgrounds, abilities, and perspectives.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service

Requirements

The Work Unit:
The Health Facilities and Emergency Medical Services Division (HFEMSD) is responsible for the oversight and enforcement of a broad range of federal and state statutes and regulations applicable to a wide variety of healthcare facilities and services in Colorado, including hospitals, clinics, ambulatory surgical facilities, renal dialysis centers,
emergency medical services providers, designated and non-designated trauma centers, long term care facilities and many other specific types of healthcare services. The division licenses, certifies and surveys healthcare facilities and services; provides patient safety and healthcare quality programs; recognizes emergency medical service (EMS) education programs; certifies EMS providers and licenses air and ground ambulance services operating within the state. This position oversees and is responsible for the Complaints Section, the Occurrences and POCs/Revisits Section, and the Academy program.

Summary of Position:
The Complaints, Compliance, Academy, and Workforce Development Branch Chief provides strategic leadership and operational oversight for the branch responsible for managing healthcare facility complaints, ensuring regulatory compliance, and advancing workforce capability. This position directs complaint intake and investigation processes,
interprets and applies state and federal regulations, and leads the inspector academy and workforce development initiatives to strengthen recruitment, training, and retention. The Branch Chief ensures consistent, high-quality regulatory practice statewide and builds a skilled, resilient workforce to support the Division’s mission of protecting health and safety through effective oversight.

Qualifications

Residency Requirement:

T his posting is only open to residents of the State of Colorado at the time of submitting your application.

Class Code & Classification Description:

H1A4XX

PROGRAM MANAGEMENT III

MINIMUM QUALIFICATIONS:

Experience Only:

Ten (10) years of relevant experience in an occupation related to the work assigned to this position:Seven (7) or more years of progressively responsible professional experience in one or more of the following areas: Regulatory compliance, licensing, certification, or oversight within healthcare, public health, emergency medical services, human services, or a comparable regulated environment.

Complaint intake, investigation, enforcement, corrective action, or compliance monitoring, including interpretation and application of statutes, rules, and policy.

Workforce development, training program management, or organizational learning, including curriculum development, competency-based training, onboarding programs, and professional development initiatives.

Program or operational leadership within a public sector, healthcare, or regulatory organization, including responsibility for policy implementation, performance management, and continuous improvement.

AND

At least three (3) years of supervisory or managerial experience is required, including direct oversight of professional staff, team leads, or managers.

Experience must include responsibility for: Staff performance management, coaching, and professional development Budget oversight, workload prioritization, or resource allocation Cross-functional coordination with internal and external stakeholders

OR

Education and Experience:

A combination of related education and/or relevant experience in an occupation related to the work assigned equal to ten (10) years such as a bachelor’s degree from an accredited institution in Public Health, Health Administration, Public Administration, Organizational Leadership, Human Services, or a closely related field is required and six (6) years of the same experience described above.
A master’s degree in Public Health (MPH), Health Administration (MHA), Public Administration (MPA), Organizational Development, Adult Education or a related discipline is highly preferred and an additional four (4) years of the same experience described above.

This experience and education must be substantiated within the Work Experience & Education section of your application. Please be sure to enter all relevant job history and education within the last 10 years. "See Resume" and missing relevant employment or education criteria will not be credited towards the minimum qualifications. Education will be credited on a year-for-year basis. Part-time work will be pro-rated. If using education to substitute for experience please upload a copy of your unofficial transcripts or a copy of your diploma/degree to your application. If you do not have access to either of these options, please contact the department contact.

Cover Letter Required:
Along with the application submit a cover letter, not to exceed two typewritten pages, double spaced detailing how your education and previous work experience has prepared you to excel in this job. Specific examples of determining and/or demonstrating compliance with regulations or evidence-based practice should be included as well as how you meet the minimum and preferred competencies for the position. Part of, or all of, the comparative analysis for this position will involve a review of the information you submit in your application and cover letter.

Conditions of Employment:

• A pre-employment background check
  

This position will have hybrid workplace options available but will still be required to report to the listed address at the discretion of the supervisor and based on business need.

*Please note: These working arrangements are subject to change based on CDPHE's business needs. The position will be expected to work on site, when needed, at 4300 S Cherry Creek Dr Glendale, CO 80246.

• Office hours are typically Monday through Friday from 8am to 5pm. Extended hours during the evening or the weekend MAY be required by business needs.

• A remote (home) office is required.

• 15% travel required within the State of Colorado.

• Bachelor’s degree in a relevant field such as Public Health, Health Administration, Nursing, Public Administration, Business Administration with healthcare/regulatory experience.
  
• Healthcare regulatory experience – experience working in health facility licensure and certification, survey, inspection or compliance programs, quality assurance, enforcement, or complaints investigations.
  
• Familiarity with state statutes, administrative rules, and federal CMS regulations.
  
• Progressive leadership experience (5-7+ years) supervising professional staff, experience assigning work coaching performance, and addressing employee relations issues, experience leading through organizational or regulatory changes.
  
• Must be proficient in word processing and able to use current communication technology to connect to the office from the field.
  
• May be required to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint.
  
• Must obtain an influenza shot annually prior to the onset of the flu season or wear a mask while on facility/agency premises.
  
• Must work in environments where contagious diseases may be present.
  
• Must perform annual fit testing for N-95 masks, as well as complete annual training on donning and doffing of personal protective equipment (PPE).
  
• May be required to work occasional evening, night, weekend, or holidays depending upon circumstances of survey or complaint.
  
• Must be able to lift and carry up to 10-15 lbs. of equipment for extended periods of time.
  
• Must be able to walk or stand for extended periods of time including walking up and down multiple flights of stairs.
  
• Must be able to hold a tablet computer in a standing position.
  
• Once employed in this position, must successfully complete and apply all required surveyor training(unless training is unavailable) within the first six (6) months of service.
  
• Requires the use and operation of state fleet vehicles.

Preferred Qualifications:

• Relevant years of State service shall be considered as a preferred qualification if the Appointing Authority determines that it is relevant to the overall merit and fitness for the position to be used to determine the top candidates on the referral list.

• Experience serving in a senior leadership or branch-level role within a complex, multi-program organization.

• Demonstrated success leading organizational change, program redesign, or workforce transformation efforts.

• Experience integrating complaints, compliance, and training functions to improve quality, consistency, and accountability.

• Familiarity with state or federal regulatory frameworks, including administrative rules, audits, corrective action processes, and continuous quality improvement models.

• Experience developing or overseeing academy-style training programs, mentoring frameworks, or career progression pathways

Appeal Rights:

An applicant who has been removed from an employment list or removed from consideration during the selection process may request a review by the State Personnel Director.

As an applicant directly affected by the results of the selection or comparative analysis process, you may file a written appeal with the State Personnel Director.

Review of the completed, signed and submitted appeal will be timely on the basis of written material submitted by you, using the official appeal form signed by you or your representative.

This form must be completed and delivered to the State Personnel Board by email at dpa_state.personnelboard@state.co.us within ten (10) calendar days from your receipt of notice or acknowledgement of the Department’s action.

For further information on the Board Rules, you can refer to 4 Colorado Code of Regulations (CCR) 801-1, State Personnel Board Rules and Personnel Director's Administrative Procedures, Chapter 8, Resolution of Appeals and Disputes, at spb.colorado.gov/board-rules.

Additional Information

A completed State of Colorado application includes:

• Unofficial transcripts if using education to substitute for experience.

• Cover letter stating how you meet the minimum qualifications for this role.

• DD214 if claiming veterans status

The Selection Process:All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement.

Candidates who meet the minimum qualifications proceed to the next step.

Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

Part of, or all of, the comparative analysis for this position may be a structured application review, which involves a review of the information you submit in your application materials by Subject Matter Experts (SMEs) against the preferred qualifications.

A top group, up to six candidates, will be invited to schedule an interview with the hiring manager.

E-Verify: CDPHE uses e-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.

Learn more about E-Verify, including your rights and responsibilities. You must be legally eligible to work in the United States to be appointed to this position.

CDPHE does not sponsor non-residents of the United States.

ADAAA Accommodations:The State of Colorado believes that equity, diversity, and inclusion drive our success, and we encourage candidates from all identities, backgrounds, and abilities to apply.

The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them.

Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.

The Colorado Department of Public Health and Environment is committed to the full inclusion of all qualified individuals.

As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, completing any pre-employment testing, participating in the employee selection process, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship.

If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your inquiries to our ADAAA Coordinator, Dan McKenna, atdaniel.mckenna@state.co.usor call 303-692-2060, option 5.