Community Services Program Assistant (As-Needed)

Full Job Description

Assists in executing City activities and events across a variety of program areas including: Out-of-Schooltime Programming, Youth Cultural and Education Enrichment; Youth Sports and Recreation; Community Sports; Adaptive Recreation.

Requirements

Monitors or supervises participants in program activities. Enforces program policies, rules and regulations and calls for appropriate back-up support as needed.

Registers participants, takes reservations, schedules uses of facilities and collects approved fees.

Assists in maintaining records including, but not limited to participation levels and revenue records.

Assists in conducting special programs and/or in City-wide events.

Opens, inspects and secures program facilities on a daily basis. Assists in the preparation, set-up, maintenance and security for programs and events at recreational facilities and sites.

Organizes and checks out program equipment and supplies to participants.

May provide information and referrals or program outreach to program participants, the general public, school officials and community groups.

Reports problems with facilities, equipment or program participants to a supervisor in a timely manner.

Resolves participant conflicts and complaints; refers disputes to a supervisor, as appropriate.

May distribute to and collect program satisfaction surveys from participants or parents.

Administers first aid.

Performs other related duties, as assigned.

Qualifications

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

Recreational, educational, cultural and human service program activities

Basic mathematics

Dispute and resolution techniques

Use of recreational and/or audiovisual equipment and supplies

First aid methods and safety practices related to recreational programs

Effective customer service techniques

Ability to:

Assist with activities or events

Inform participants of and enforce program rules, regulations, schedules and activities

Accurately record attendance and revenue figures

Register participants, take reservations and schedule use of facilities

Provide basic first aid and CPR

Interact constructively with program participants of all ages

Provide effective customer service

Follow oral and written instructions

Learn and implement program-specific computer software systems

Establish and maintain effective and cooperative working relationships with City employees and the public

Skill in:

Cash handling and making change

Dealing with program participants in a constructive and supportive manner

Reading, writing and communicating at an appropriate level

The use of personal computers and applicable software applications

REQUIREMENTS

Minimum Qualifications:

Education: Graduation from high school or the equivalent.

Experience: Six months of recent, paid or volunteer work experience directly related to recreation or community programs and services, involving public contact is desirable.

Licenses and Certificates:

Possession of a valid class C driver license. Possession of a valid cardiopulmonary resuscitation and first aid certificate within six months of date of hire.

Additional Information

HOW TO APPLY: Applicants must file a clear, concise, completed online City Application along with any required supplemental applications with the Human Resources Department by the filing deadline.

SELECTION PROCESS: All applicants will be reviewed and only those candidates determined to be most qualified on the basis of experience, training and education, as submitted, will be invited to participate further in the selection process.

The City of Santa Monica is a progressive, inclusive and culturally-rich community. As leaders in public service, we strive to be an employer of choice by attracting and retaining a highly-talented workforce where people of diverse races, religions, cultures and lifestyles thrive. Our goal is to create a welcoming and inclusive environment where our staff are empowered to perform at their highest level and where their differences make a positive impact.

The City is an equal opportunity employer and strives to build balanced teams from all walks of life without regard to race, color, ethnicity, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, disability, genetic information, veteran status, or any other status protected under federal, state and/or local law. We aim to create a workplace that celebrates and embraces the diversity of our employees. Join us!

Special assistance with the application and examination process is available, upon request, for persons with disabilities. Call (310) 458-8246, TDD (310) 458-8696 (Hearing Impaired Only).

Please note the request for reasonable accommodations must be made to Human Resources at least three work days prior to the examination.

BACKGROUND INVESTIGATIONS: Candidates who have successfully completed all prior phases of the selection process will be subject to a thorough background investigation.