Constable Communications Specialist
Travis County
FreshPosted Feb 18
✓ Fresh Listing
Posted: February 19, 2026 (1 day ago)
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Communication Dispatcher
City of El Paso
El Paso Water Utilities
Location
El Paso, Texas, 79901
Salary
$41,679.87 - $60,852.61
per year
Type
Closes
February 25, 2026
Job Description
Summary
This job involves handling customer service calls, scheduling and dispatching drivers for public transportation like buses or streetcars, and coordinating field teams in a utility or transit setting.
It requires staying calm under pressure to manage emergencies, schedules, and equipment issues.
A good fit would be someone with customer-facing experience who is organized, good at communicating, and comfortable using computers and radios.
Key Requirements
- High School Diploma or GED
- One year of experience involving public contact
- Texas Class 'B' Commercial Driver's License with passenger endorsement (for certain divisions, within 60 days)
- Rail certification (for Streetcar Division, within 60 days)
- Ability to provide customer service and respond to inquiries via phone or in person
- Proficiency in scheduling, dispatching, and using computer programs for transportation
- Subject to drug and alcohol testing for safety-sensitive positions
Full Job Description
MOS CODE: None
Education and Experience: High School Diploma or GED or higher, and one (1) year of experience involving public contact.
Licenses and Certificates: Positions assigned to Sun Metro's Streetcar or Fixed Route Divisions will require obtaining a Texas Class "B" Commercial Driver's License with a passenger endorsement or an equivalent from another state within sixty (60) days of appointment. Additionally, positions assigned to the Sun Metro Streetcar Division will require obtaining a rail certification within sixty (60) days of appointment.
Special Requirements: Positions of a safety-sensitive nature are subject to drug and alcohol testing in accordance with federal regulations.
Requirements
Under general supervision, within the assigned area, provide customer service; dispatch transportation, and provide information to field personnel and assign field personnel.
Qualifications
Provide customer service, answer telephones, respond to inquiries, and take messages. Involves: Greeting and communicating with customers over the telephone and in person politely.
Explain rules, regulations, policies, and procedures to the public.
Provide public or customer service; respond to requests for information from customers, coworkers, other governmental agencies, or the general public.
Schedule transportation and personnel to meet the service needs of the assigned area. Involves: Scheduling and assigning transportation and drivers according to the schedule.
Review requests and authorize schedule changes. Assign mass transit vehicles for run assignments not covered. Arrange for substitute drivers.
Prepare daily and hourly manifests, transit route information, and distribute paperwork to drivers. Assist in the preparation of the mass transit vehicles prior to pull-out daily.
Assist in the movement of the mass transit vehicles in the yard when necessary and operate the mass transit vehicles in the event of a driver shortage or emergencies.
Implement standard operating procedures. Receive and review client requests for transportation. Match client needs with vehicle availability.
Utilize application-specific scheduling/dispatching computer programs.
May inspect drivers' physical condition and appearance before dispatch and notify the supervisor of problems concerning drivers or equipment.
Dispatch calls and information to field personnel and coordinate work crew activities. Involves: Communicating and maintaining effective communication with field personnel.
Coordinate field crew activities and schedules.
Communicate/dispatch information to field personnel in assigned area regarding emergencies, complaints, scheduling problems, mechanical problems, breakdowns, service schedules, work orders, customer requests and needs, address verifications and directions, etc.
Use a switchboard, radio system, beeper, or other systems to communicate.
Maintain and monitor dispatch equipment. Involves: Monitoring phone, computer, control panels, and security systems, if assigned, such as cameras, gates, doors, and fire alarm systems. Advise designated parties of and act on mechanical failures or alerts.
Maintain filing system, records, and telephone logs, and prepare reports. Involves: Entering data into computer systems.
Record and log incoming calls, fuel consumption, vehicle or property damage information, and other pertinent data. Maintain inventory of keys.
Keep a record of individuals on duty or on standby, investigations, route actions, and complaints. Update activity logs and prepare reports.
Additional Information
For a complete job specification, click here.
Important Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.
Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions exam.
Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions exam, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.
Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applications have been received.
Note: This is a new advertisement for Communication Dispatcher. You must apply if you are still interested in this position.
Please note: Applicants with foreign diploma, transcripts, and degrees must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members
for more information.
A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.
To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.
Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.
Check your resume before applying to catch common mistakes