Colorado State Patrol Public Safety Dispatcher - Denver

Full Job Description

Requirements

This Communications Branch exists to provide a professional public safety communications service for the Colorado State Patrol, other partner agencies, and the public. The communications services includes researching and disseminating routine, emergency and criminal justice information, dispatching, and when required, providing 911 and emergency medical dispatch services.

• 100% in-person position
• 24/7 operations including nights, weekends and holidays
• Shifts vary based on demands and needs of the unit. This position includes additional compensation in the form of shift differentials which include:
  - 20% Weekend shifts (4PM Friday - 6AM Monday)
  - 7.5% Swing shift (4PM - 11PM Monday - Thursday)
  - 14% Grave shift (11PM - 6AM Monday - Thursday)
• The Communication Officer training program is approximately 20 weeks. The schedule for the first four weeks of training is Monday - Friday 8:00 am - 4:00 pm.

CSP Police Communications Technicians are non-sworn telecommunication specialists who provide dispatch services to law enforcement officers from multiple agencies.

Communications Technician is a fully operational level position that provides public safety communications, and receives and disseminates emergency calls for service to federal, state, and local government public safety agencies.

Police Communications Technicians operate highly complex computer systems and communications equipment that allow them to provide information and assistance to the citizens of Colorado and those visiting our state.

The position monitors officer activity and safety by utilizing computer systems for entering and retrieving information related to calls for service, general information, and performing investigative inquiries.

Through critical decision making, Police Communications Technicians provide information to field personnel enabling them to appropriately enforce actions and are often vital to officer safety.

• Receive incoming telephone or alarm system calls regarding emergency and non-emergency police and fire service, emergency ambulance service, information and after hours calls for departments within a city.

• Determine response requirements and relative priorities of situations, and dispatch units in accordance with established procedures.

• Operate the Incident Command/Integrated Command Systems (ICS) in order to record details of calls, dispatches, and messages.

• Relay information and messages to and from emergency sites, to law enforcement agencies, and to all other individuals or groups requiring notification.

• Utilize Computer Aided Dispatch System, and contact emergency response field units to determine emergency units available for dispatch.

• Receive and disseminate all requests for emergency services such as 911 calls, suicide, homicide, assaults, domestic disputes, drunk drivers, reports of road rage, motor vehicle accidents, motorists in need of assistance.

• Operate designated camera systems, operate radio consoles, and computer terminals to receive, record, and transmit police and other emergency services communication.
• Interview callers’ request for emergency services, comprehend, analyze and determine the appropriate level of response.

Qualifications

Applicants who have previously been disqualified for the psychological exam must wait 6 months before reapplying.

Note, to be considered for this position, you must meet one of the following options for consideration.

Minimum Qualifications

Police Communication Intern (Entry-Level with Paid On-the-Job Training)

• Must be 18 years of age.

• Be willing and able to work any shift as part of a permanent schedule after training (nights, weekends and holidays), and be able to communicate fluently in English and have a clear speaking voice.

Police Communication Technician

• One year of full-time 911 emergency dispatch experience OR completion of an authorized Communication Training Officer Program or equivalent will substitute for the required experience.

• Must be 18 years of age.

• Be willing and able to work any shift as part of a permanent schedule after training (nights, weekends and holidays), and be able to communicate fluently in English and have a clear speaking voice.

Preferred Qualifications and Competencies

• Highly preferred to have a high school diploma or a G.E.D. and type approximately 35 words per minute.

• Bilingual skills include reading, writing, and speaking fluently in Spanish, Russian, or other languages.

Conditions of Employment

• Theft or taken without permission of items, goods, and/or money (combined) of over $300 from an employer within the past 3 years for personal gain.
• Soliciting, offering, paying, or accepting a bribe as defined criminally in CRS (government official)

• False, fabricated, incomplete, or intentionally omitted information that affects the candidate's application for consideration.

• Any use, purchase, possession, manufacture, or distribution of illegal drugs, except for marijuana, within the past 5 years.
• Any illegal use, purchase, distribution, or manufacture of a controlled schedule I, II, or III drugs (as defined in C.R.S. 18-18-102) within the last 5 years.
• Use of any illegal drug, on or off duty, while employed as a law enforcement officer.
• Refusal to agree to submit to previous employers drug screening or drug testing as an employee within the past 5 years

• Any illegal use, purchase, distribution, cultivation, or possession of marijuana within the last 12 months.
• Any illegal and/or legal use or consumption of marijuana or its products within the last 12 months
• Use or possession of illegal drugs beyond 5 years, the appointing authority should consider the frequency of the behavior, the quantity of the drugs involved, and the type of drug.
• The circumstances and frequency surrounding the illegal use of a prescription controlled schedule I, II, or III drugs (as defined in C.R.S. 18-18-102) within the last 5 years.

• Unauthorized consumption of an alcoholic beverage while on "patrol" as a law enforcement officer.
• Refusal to agree to submit to a previous employer alcohol testing as an employee within the past 5 years

• Unauthorized consumption of an alcoholic beverage while on "duty" as a law enforcement officer.
• Consideration is given to the circumstances and frequency of consumption during attendance at conferences or events.

• Any felony conviction
• Any domestic violence conviction
• Certain misdemeanor criminal convictions, those defined by P.O.S.T. as listed at http://www.colorado.gov/post/decertifying-misdeameanors

• Any incident of misdemeanor shoplifting or accessory to shoplifting, whether charged or not, within the past 3 years
• The circumstances and frequency of incident of a crime against a person, whether charged or not, within the past 3 years.

• Any DUI, DWAI, DUID conviction within the past 3 years
• Any license suspension/revocation within the last 2 years not including FRA suspension.
• Any hit and run accident with damage to another party or injury, within the last 3 years whether reported or not.
• Any incident of eluding or attempting to elude an emergency vehicle within the last 3 years whether charged or not.

• Any license suspension/revocation within the last 5 years including FRA suspension.
• The circumstances and frequency of incident of a crime against a person, whether caught or not within the past 3 years.
• The circumstances and frequency of 3 or more convictions of moving traffic violations within the past 12 months and/or 5 or more convictions of moving traffic violations within the past 5 years (speeding, turning violations, following too closely, signaling violations, lane violations, right of way, etc.)

Appeal Rights
If you receive notice that you have been eliminated from consideration for the position, you may protest the action by filing an appeal with the State Personnel Board/State Personnel Director within 10 days from the date you receive notice of the elimination. Also, if you wish to challenge the selection and comparative analysis process, you may file an appeal with the State Personnel Board/State Personnel Director within 10 days from the receipt of notice or knowledge of the action you are challenging. Refer to Chapters 4 and 8 of the State Personnel Board Rules and Personnel Director's Administrative Procedures, 4 CCR 801, for more information about the appeals process. The State Personnel Board Rules and Personnel Director's Administrative Procedures are available at www.colorado.gov/spb. A standard appeal form is available at: www.colorado.gov/spb. If you appeal, your appeal must be submitted in writing on the official appeal form, signed by you or your representative, and received at the following address within 10 days of your receipt of notice or knowledge of the action: Colorado State Personnel Board/State Personnel Director, Attn: Appeals Processing, 1525 Sherman Street, 4th Floor, Denver, CO 80203. Fax: 303-866-5038. Phone: 303-866-3300. The ten-day deadline and these appeal procedures also apply to all charges of discrimination.

Additional Information

• Applications are considered complete and accurate at the time of submission. Therefore, additional information may not be solicited or accepted after your application has been received.

Closing Date: All applications that are received by the closing of this announcement will be reviewed against the Minimum Qualifications in this announcement.

Candidates who meet the minimum qualifications may proceed to the next step.

Colorado Revised Statutes require that state employees are hired and promoted based on merit and fitness through a comparative analysis process.

Supplemental Question: Effective responses to Supplemental Questions will directly relate to your professional experience, career accomplishments, and views about organizational values and approaches, and how they relate specifically to this position and requirements as you understand them.

Answers generated by AI-tools will typically be unresponsive.

Transcripts: An unofficial copy of transcripts must be submitted at the time of application should education be used as qualification.

Transcripts from colleges or universities outside the United States must be assessed for U.S. equivalency by a NACES educational credential evaluation service.

This documentation is the responsibility of the applicant and must be included as part of your application materials.

Failure to provide a transcript or credential evaluation report may prevent your application from moving forward in the selection process.

Military Veterans: If you are a military veteran you must submit a copy of your DD-214, Member 4 Copy, and VA disability letter if available/applicable at the time of application so we can determine if you are eligible for veteran's preference points.

Military personnel who are stationed outside of Colorado may be eligible for this position by submitting the completed DD-2058 "State of Legal Residence" form.

• Application Tips: For an overview of State of Colorado application process and application tips, please view this video.

• Resumes, Cover Letters, or other documents submitted will not be reviewed, assessed, or used in the initial stages of the comparative analysis (transcripts submitted to verify that the applicant meets either the education requirement or minimum qualification substitution are exempt from this).

Notifications: All correspondence regarding your status in the selection/examination process will be sent via email to the email address listed on your application.

Include your current working email address on your application and check the email provided on your application frequently as you could receive time sensitive correspondence regarding this position.

We highly recommend that you set up your email to accept messages from "state.co.us" and "info@governmentjobs.com" addresses.

It is your responsibility to ensure that your email will accept these notices and/or review your junk mail and spam filtered email.

• Comparative Analysis Steps may include:

  • Qualified applicants will move to the structured application review, February 23, 2026. During this stage, the answers to the supplemental questions will be numerically scored.

  • The top group identified as a result of the structured application review will be invited to participate in an online skills assessment on February 23, 2026. The CritiCall exam will be due on March 2, 2026.

  • The top group of candidates will be invited to participate in interviews conducted in person the week of March 10, 2026.