Club Operations Supervisor

Full Job Description

About the position: This position is Non-Appropriated Fund (NAF) and is located within the Osan Clubs Complex on Osan AB, South Korea. Work schedule is full time, 40 hours per week.

For overseas positions, qualified applicants with military spouse preference and family member preference receive hiring priority over other applicants. Who May Apply: Open to everyone.

Applicants will be categorized by preference(s) and/or priority consideration eligibilities.

An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 04/10/2026 The Area of Consideration for this vacancy announcement is US Citizens/ Legal US Residents with SOFA Sponsorship (including applicants with current Military Spouse Preference, Family member preference, and current Federal employees or family members) within the local commuting area of Osan AB (30-mile radius).

Ordinarily residents (visa type F2, F4 etc.) in Korea are NOT eligible.

Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran In order to qualify, you must meet the experience requirements described below.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social).

You will receive credit for all qualifying experience, including volunteer experience.

Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application.

Qualifying Experience: Experience which provides knowledge of club, restaurant, and retail operation.

Must also possess experience which provides knowledge of cash handling procedures and sales operations such as; receipt, disbursement, examination, deposit and use of cash accountability control methods.

Ability to provide work direction to other club employees and knowledge of fire, safety, and health regulations. Ability to communicate both orally and in writing.

Must be able to communicate with customers and possess skills in dealing with the public.

You will be evaluated on the basis of your level of competency in the following areas: Ability to Lead or Supervise Major Duties:

Monitors operations of a club or assigned club area, normally during absence of the club manager and/or assistant manager, and normally at night or on weekends.

Responsible for the issue, receipt, and control of cash. Makes unscheduled cash counts. Prepares reports of significant occurrences during the shift.

Assures patron satisfaction by resolving complaints and other customer issues. Inspects and secures facility at the end of the shift.

Maintains and enforces security for funds, merchandise, supplies, equipment and property in accordance with directives and regulations. Must be alert to alcohol abuse and take appropriate action.

Ensures an efficient dining operations in accordance with regulations and procedures. Must promote good patron relationship and enhance the image of the restaurant.

Supports the Manager in the oversight of the night operations and provides instructions and guidance to staff members. Ensures the patrons receive courteous efficient service.

Works with Cooks, Waiter/Waitress, Cashiers and other to ensure that the night operations run smooth. May assist staff members to provide faster service to patrons.

Schedules employees and ensures adequate manning for routine operations.

Ensures that all personnel are fully utilized, call in or release unnecessary personnel as the situation warrants to ensure effective labor cost.

Inspects dining room facilities and employees: appearance of employees is observed, and particular attention is given to dress and cleanliness.

Ensures that cashiers are following the cash handling procedures. Occasionally makes unscheduled cash counts. Evaluates employees on a timely manner. Maintaining accurate accounts and records.

Prepares a report of all significant occurrences/incidents during shift (e.g. personnel/staffing problems, equipment break down or repair). Identifies and resolves problems that may arise.

Ensures that a thorough and comprehensive safety program is enforced. Participates in creating and promoting effective programs activities.

Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly.

Alerts the higher-level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards.

Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor.

Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned.

If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12922473